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Sales Customer Service

Las Vegas, Nevada, United States
October 11, 2016

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Adam Gostel, MBA

*** ***** ***. ***. ****, Las Vegas, NV 89109 954-***-****


Career-driven MBA professional, with sales, marketing and customer service experience. Detail oriented with a participative leadership style and highly effective communication and time management skills. Seeking a position management analysis where I can apply my work experience and education and contribute to the success of an organization.


Ownership Consultant Wyndham Vacation Ownership – Las Vegas, NV 10/2015 – 2/2016

Client Development

Advised clients on the value received for the purchase of vacation ownership


Ranked 4th in a sales floor of 70 professionals by timed, persuasive, and effective sales presentations

Sales Management

Applied sales skills to address client concerns and assisted in ensuring all questions were answered in a professional, informational and diplomatic manner

Marketing Consultant Thunderbird School of Global Management, Phoenix, AZ 2014


Consulted with Remington regarding how to reach $1M in sales and obtain 1% market awareness for the toothbrush Sonic Fresh

Lytro lllum Digital

Completed an in depth analysis of, and developed an entry strategy, for the Lytro lllum Digital camera in the Brazilian market

Reservations Sales MetWestTerra Hospitality - Jackson Hole, WY 12/2010 – 6/2013

Sales Awards and Recognition

Set a record for travel insurance sales in a 30 day period and consistently ranked as one of the top Sales Specialists with a strong closing percentage one of the key performance indicators

Revenue Generation

Generated revenue by converting calls regarding lodging into confirmed reservations

Customer Relationship Management

Listened and communicated effectively with a wide range of callers; closed sales; and input detailed information into the property management database accurately and efficiently, while providing overall reservations support for the hotel properties

Front Desk Agent Four Seasons Hotels and Resorts – Palm Beach, FL 6/2007 – 11/ 2010

Customer Service

Welcomed & registered guests, explained the accommodations and established a method of payment

Sales Management

Consulted with a wide variety of guest requests by accurately assessing the guest needs / requests and then adding personal recommendations to achieve maximum customer satisfaction

Training and Development

Successfully trained multiple agents to be efficient team members and created a training manual for Front Desk Agents: providing a concise and streamlined reference tool of best practices metrics

Sales Associate Nordstrom – Palm Beach Gardens 10/2006 – 5/2007

Sales Record

Led store of over 100 employees in new Credit Cards opened first quarter with company

Leadership Training

Selected by management team to attend their management training course



Microsoft Word, Excel, PowerPoint, Outlook, Opera PMS and SMS hotel operating systems


Thunderbird School of Global Management - Phoenix, Arizona University of Central Florida - Orlando, Florida

Master of Business Administration in Global Management Bachelor of Science – Business Administration

Concentration: Global Marketing Concentration: Management

Vice President Las Vegas Alumni Chapter; Student Government: Florida Bright Futures Scholar; Dean’s List Award

Marketing, Technical, and Student Affairs Chair Recipient final 4 consecutive semesters

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