Resume

Sign in

Salesforce Consultant

Location:
Livermore, California, United States
Posted:
October 11, 2016

Contact this candidate

SALESFORCE ADVANCED ADMINISTRATOR & DEVELOPER / PARDOT SPECIALIST

I am an experienced salesforce professional (Admin and Developer) and a certified Salesforce Advanced Administrator, Pardot Specialist and Salesforce Developer. I am experienced in building and administration of custom applications in Salesforce.com platform and a Pardot specialist. Highlights of my experience includes but not limited to

7 years of Overall IT experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.

6 years of experience in Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.

Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.

Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.

Experienced in developing Visualforce pages, Apex Classes and Apex Triggers.

Experienced in SOQL & SOSL for data manipulation using platform database objects.

Experienced working in projects driven by Agile Methodologies.

Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Have in depth Knowledge of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

Experienced in Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation, dynamic approval process, sharing rules automation for satisfying complex business process automations.

Experienced in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

Experienced in creation of page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Experienced in creation of forms, landing page description, automation rules and completion actions in Pardot.

Experienced in Visitor tracking, real-time sales alerts, lead scoring and grading, automated lead assignment, lead nurturing, forms and landing pages, dynamic content, progressive profiling, email marketing and reporting features in Pardot.

Experienced in creation of product and import price lists in SFDC and customer portals.

Experienced of working with diverse database platforms including Oracle, SQL server, MS Access.

Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

PROFESSIONAL CERTIFICATIONS

1.Salesforce Certified Advanced Administrator

2.Salesforce Certified Pardot Specialist

3.Salesforce Certified Force.com Developer

4.Salesforce Certified Administrator

Ref: http://certification.salesforce.com/verification?&fullname=Nirmala Athimoolam

TECHNICAL SKILLS

SALESFORCE.COM

Salesforce CRM, Salesforce Admin, Service Cloud Console, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System,Demand tools, PARDOT

SALESFORCE / INTEGRATION TOOL

Eclipse IDE, Apex Data Loader

PROGRAMMING

LANGUAGES

Java, SQL, HTML, CSS.

RDBMS

MS Access, Oracle

OPERATING SYSTEMS

Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX.

DATABASE TOOLS

Oracle 10g/9i/8i, Enterprise Manager, SQL Server.

WORK EXPERIENCE

Sphere 3D, San Jose, CA. May 2015 – Till Date

Salesforce Consultant (BA & Admin):

As a salesforce consultant at Sphere3D my responsibilities include

Managing Salesforce, Pardot and customer portal users.

Working with salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Update lead assignment tables, workflow rules, approval process, validation rules, visual force pages, Apex triggers, Apex classes, page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Worked extensively on Sales and Service cloud, Case management and Support process.

Performing database de-duping and clean up procedures.

Maintaining customer portal, multiple user roles, security, profiles, permission sets etc. Supported and trained new end users on the salesforce.com application

Creating business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.

Performing Data Management; creation and maintenance of Web-to-Lead, Email-to-Case and Web-to-case.

Configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.

Creating forms, landing page description, automation rules and completion actions in Pardot.

Creating products and importing price lists in Salesforce and customer portal.

Single point of contact for day-to-day administration, maintenance and support of Salesforce and Pardot modules for users.

Environment and Features: Salesforce.com Enterprise Edition, Visual Force (Pages, Component & Controllers), APEX, Dashboards, Reports, Custom Objects, Custom Tabs, Security Controls, Data loader, Demand tools.

Universal Giving, San Francisco, CA. Aug 2014 – Apr 2015

Salesforce Consultant (Dev & Admin):

As a salesforce consultant at Universal giving my responsibilities include

Managing Salesforce.com CRM application and maintained functional areas such as Forecasting, Data / Campaign / Lead / Order /Account and Case Management

Developing and maintaining quotes, workflows, dashboards, reports etc.

Implementing new enhancements including creation of custom objects, email alerts, templates, and campaigns.

Creation of page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developing queries for analyzing open support cases based on various frequencies.

Maintaining multiple user roles, security, profiles, permission sets etc. Supported and trained new end users on the salesforce.com application

Creating business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.

Working with cross-functional teams on strategic business issues involving CRM operations.

Implementing and managing various complex sales, marketing, legal and services business processes within multiple Org

Performing Data Management

Creation and maintenance Web-to-Lead, Email-to-Case and Web-to-case.

Environment and Features: Salesforce.com Enterprise Edition, Visual Force (Pages, Component & Controllers), Change Set, Force.com Eclipse, Dashboards, Reports, Custom Objects, Custom Tabs, Security Controls.

ANPI Inc., Santa Clara, CA. Nov 2010 – Aug 2014

Salesforce Consultant (Dev & Admin):

ANPI Inc., is a renowned provider of business communication solutions to many businesses of across US. As a salesforce consultant I’ve

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization in unlimited edition.

Worked extensively on Sales and Service cloud, Case management and Support process. Used Web to Lead, Web to case, Email to case features.

Actively worked on Lead management and Campaigns.

Implemented pick lists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Extensively worked with Workflow Alerts, Approval processes and Assignment rules.

Worked on Sandbox and QA instances and used Change sets for deployments.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Worked with security and sharing rules, define and modify user profiles and permission sets.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Involved with Project planning, execution and milestone delivery on schedule.

Experience in Test plans/cases/reports/Data preparation. Analyzing defects and interacting with development teams to resolve issues.

Environment and Features: Salesforce.com Enterprise Edition, Record types, Dashboards, Reports, Custom Objects, Custom Tabs, Sandbox, Visual Force (Pages, Component & Controllers), Change Set, Force.com Eclipse, Workflows, Apex Data Loader and Sales Processes.

RAMCO Cements Ltd, INDIA. Aug 2006 –Jan 2007

SOFTWARE ENGINEER:

At Ramco systems as a developer in Java, I was responsible for

Developing of various Supply Chain Management interfaces, UI/feature customizations in Java.

Developing PL/SQL procedures, SQL query for batch processes and test automation scripts.

Partnering with the business users for successful execution of User Acceptance Testing (UAT).

Providing post implementation and steady state support for the new features.

Experienced in MVC architecture based development.

Involved in understanding the business processes and defining the requirements.

Requirements analysis and performance engineering.

Environment: Java, MVC, HTML, XML, JavaScript, Oracle, Internet Explorer, MS SQL Server and Windows.

Dharani Sugars and Chemicals Ltd, INDIA. Feb 2006 – Jul 2006

DEVELOPER:

As a developer at Dharani Sugars, I was responsible for

Developing Java based new features and enhancements for PGP group portal.

Developed customization scripts for deployment process; Unit/Integration/System testing.

Supported User Acceptance Testing for all portal development projects.

Developed test cases for new feature development

Created complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Contributing to weekly and daily status reporting to the management team.

Provided support for production releases.

Performed complete SDLC. Including analysis, design, implementation, integration, testing and maintenance of applications and web services.

Expanded skills and experience on managing relations with clients and project planning activities. Performed high interaction with working team.

Environment: Java, Internet Explorer, MS SQL Server 2005, UNIX and Windows 2003.

EDUCATION

1.Masters in Computer Science, Madurai Kamaraj University, India, 2003

2.Bachelor in Computer Science, Madurai Kamaraj University, India, 2001



Contact this candidate