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Customer service representative

Location:
Atlanta, Georgia, United States
Posted:
October 11, 2016

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Wanlee D. James

**** ******** *****, *******, ** 30034

Phone: 239-***-**** or 813-***-****

Email: acw0ad@r.postjobfree.com

Customer Service Representative

Customer service representative that has the experience to put the customer first. Expert in customer care/communications, problem solving, relationship building, and support. I have computer abilities such as using Microsoft 2010. I am reliable, dependable, and I can provide the best customer service to customers in fast paced environment without compromising quality of work.

Core Strengths

Oral and written communication

Team building & Leadership

Answer Multi-line phone

Excellent listening skills

Attention to detail

Reliable, dependable, self-motivated

Handle customer issues in a timely manner

Type 45 wpm

Very Proficient in Microsoft Office

Experience

Home Health Aide, Careminders, Clearwater, FL April 2015-October 2015

Monitors patient condition by observing physical and mental condition, intake and output, and exercise

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks

Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

Resident Care Associate, Brookdale Senior Living, Lehigh Acres, FL May 2014-August 2014

Assisting residents with activities of daily living to include: bathing, dressing, grooming, and toileting

Transferring and getting residents to and from activities and meals according to their individual service plan

Home Health Aide, Comfort Keepers, Fort Myers, FL February 2014-August 2014

Provide direct and indirect personal care to the patient in the home setting under direction of a registered nurse

Maintains effective communication with supervisor regarding patient’s condition

Home Health Aide, Assisting Hands, Fort Myers, FL February 2014-August 2014

Provide direct and indirect personal care to the patient in the home setting under direction of a registered nurse

Maintains effective communication with supervisor regarding patient’s condition

Maintains clean, safe, and healthy environment, which may include light cleaning, and straightening of the bathroom, straightening the living and sleeping areas, washing the patient’s dishes or laundry, etc.

Customer Service Representative, Alta Resources, Fort Myers, FL October 2013-February 2014

Inbound call center enrolling clients in healthcare.gov insurance, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media.

Analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner.

Military Experience

Information Management August 1999-February 2001

Assists the support staff with a range of tasks including records management; administrative communications; information flow including processing, controlling, and distributing mail; publishing management; workshop management. Operates information systems (stand alone and networked) to create, collect, use, access, disseminate, maintain, and dispose of information. Manages process of planning, coordinating, managing, sharing, and controlling organization’s data assets

Education

University of South Florida August 2014-December 2014

Cell and Molecular Biology

High Tech Central, Fort Myers, FL January 2012-May 2012

Medical Administrative Specialist

Florida Gulf Coast University, Fort Myers, FL May 2010-May 2011

Edison College, Fort Myers, FL May 2005-May 2007, January 2009-December 2010

AA Degree General Studies

Lee County School of Practical Nursing, Fort Myers, FL July 2003-December 2004

LPN

One year of clinical experience in the following hospitals: Lee Memorial Hospital, Gulf Coast Hospital, Cape Coral Hospital, Southwest Regional Medical Center, HealthPark Hospital. I also have experience in the following nursing homes: Tandem, Heartland, and HealthPark Care Center.

Certificates Earned

CPR

Infection control

Information Technology Assistant 1

Call Center Success

Quality Customer Service

Team Leadership

Telephone Courtesy and Customer Service

Men and Women working together

Preventing Sexual Harassment in the Workplace



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