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Customer Service Services

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 13, 2016

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Rana Muhammad Jabbar

Contact No: +*** *********

Email Id: acw093@r.postjobfree.com, acw093@r.postjobfree.com

Address: Khalifa Street Abu Dhabi U.A.E

OBJECTIVES:

A suitable position in a reputable organization where I can utilize my education and expertise for the optimum growth of the organization as well as personal career growth. I have excellent customer service skills and impeccable communication skills.

ACADEMIC QUALIFICATION:

MBA (Finance) University Of Central Punjab – Pakistan)

B.Com (Commerce) Punjab University Lahore Pakistan

I.Com (Commerce) Gujranwala Board Of Intermediate & Secondary Education

Matriculation (Science) Gujranwala Board of Intermediate & Secondary Education.

PROFESSIONAL QUALIFICATION:

Word, Excel, Power Point, Corel Draw, In Page. I have also sound knowledge of Microsoft Windows XP, MS Dos, Computer Hardware, Networking Troubleshooting, Typing and Installation.

Profile

The Samer Group Abu Dhabi (UAE) Currently working as Customer Services Representative (CSR)

The Sultan Center Al-khoud Oman. (Customer Services officer)

MCB Bank Ltd Pakistan. (General Banking Officer)

Mobilink Telecom (Customer Services Representative)

Skills

Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. Mathematical skills, Strong communication & organizational skills.

Detail oriented, high degree of accuracy. Competence with computers, telephone, 10-key calculator and other office machinery. Ability to work in a fast-paced environment & under pressure as needed

The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions. Sensitive to Bank needs customer and employee goodwill, and the public image. Familiar with retail banking regulations and teller roles and responsibilities relating to each

August 2014 to Date The Samer Group Abu Dhabi U.A.E

“Customer Services Representative” Samer Group is Most Famous in Khaleej Countries with the name of TSG.TSG Providing Engineering Consultancy Services to the Government and Private authorities. In TSG my duties are communication with different authorities like (ADM, Musanada, ADNOC, ADCO, and WRM) regarding new and Running Projects. Prepare Technical and Commercial Proposal for new Project. Tender submission; Handle all the Projects activities on Daily basis, Maintained daily performance report, Maintain client wise record. Responsible for Finalization of Tender Proposal, Maintenance of database related to finance or accounts, Generate and analyze Daily, Weekly and Monthly MIS reports as per management requirement, and advice the management accordingly.

01 June 2011 to 2014 The Sultan Center AlKhoud, Muscat, Oman

As a “Customer Services Officer” Sultan Center Deal in a Retail Business as Super Market and Most Famous in Khaleej Countries with the name of TSC.In TSC my duties are Deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries, provide pricing and delivery information

perform customer verifications, set up new customer accounts, process orders, forms, applications and requests.

organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, manage customers' accounts, keep records of customer interactions and transactions

record details of inquiries, comments and complaints, record details of actions taken, prepare and distribute customer activity reports, maintain customer databases, manage administration, communicate and coordinate with internal departments, follow up on customer interactions, provide feedback on the efficiency of the customer service process.

20 Feb 2007 to May 2011 MCB Bank Ltd Pakistan Sialkot, Pakistan

As a “General Banking Officer in Grade III” My Basic duties are Opening New Accounts with Proper Information and according to KYC Policies. Issue Cheque Books to New & existing Customers. Handle all the Lockers Related issues. Prepare DD, TT, MT and Online Transfers, Daily Transfer of Utility Bill Collection to their concerned accounts, Weekly Tax Transfer. Maintain all books of accounts, Properly Reporting of Monthly, Half Yearly and Yearly closing to the Controlling Office. Always follows the Banking Rules and regulations and .Compliance all the Audit Related Issues. And Most Important Duty is to satisfy the Customer and Improve the Branch Business.

1st Jan 2005 to Dec 2006. Mobilink Telecom. Gujranwala, Pakistan

Working as “Customer Services Representative” Mobilink is a Multinational Company and largest Mobile Service Provider in Pakistan, 24 Branches in Pakistan. I am working in Regional Office Customer Service Department my duties is Issue New Connection with proper record in system, Update Old Connection Records, Handle Customers Problem, Generate Daily Sales Report. Courtesy Calls to the customer on daily basis Consolidate reports & other miscellaneous reports.

Language.

English, Arabic, Urdu &Punjabi

My Hobbies.

Internet Surfing, Cricket, Kit flying

Personal Details:

Father’s Name : Ch.Allah Ditta

Date of Birth : 1983

Nationality : Pakistani

Religion : Islam

Passport # : AG 8027823

References will be provide on request



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