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Customer Service Representative

Location:
Boston, Massachusetts, United States
Posted:
October 13, 2016

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Sylvia Pearson. *** Cambridge Street. Burlington,Ma. acw08h@r.postjobfree.com. 857-***-****

Skills/ Training

** ***** ** ******** ******* experience

Familiar with HIPAA and medical terminology

Experienced in 10 key adding machine, Microsoft Word, and Outlook.

Familiar with IDX, EMDEON, NEHEN, and WEBREG

Education

Lincoln College of Technology West Palm, Fl 2011-2012

Completed Associate of Applied Science for Medical Billing and Coding

Cambridge High and Latin Cambridge, MA. 1972-1976

High school diploma

Employment History

Collabera Morristown, NJ APRIL 2015 - JUNE 2016

MA Health Connector. Customer Service. BOSTON, MA

Supervised temporary walk in center at Lowell Community Health Center

Answered high volume inbound calls with emphasis on first call resolution

Properly documented all calls

Ensured each member received exceptional customer service

. Time Payment. Customer Service. Burlington, MA August 2014- January 2015

Answered high volume inbound calls

Received payments or scheduled payment arrangements and followed through

Properly documented all calls

Partner's Healthcare. Patient Service Representative. Medford, Ma. April 2014- August 2014

Collected information and registered new patients and updated existing patients

Verified insurance eligibility

Properly documented all calls

Toys R Us. Front End Supervisor. Woburn, Ma September 1996- April 2016

Supervised and properly trained cashiers

Verified cash drawers and ordered cash needed to run the store

Did daily cash and loss prevention reports



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