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Customer Service Microsoft Office

Location:
Toronto, Ontario, Canada
Posted:
October 13, 2016

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Marjorie Jacinthe

*** - ** **********, ********, ** L6Z 3H2

Tel: 289-***-**** E-Mail: acw078@r.postjobfree.com

Customer Service Representative

SUMMARY OF QUALIFICATIONS

Over 7 years’ experience in the customer service field

Hardworking professional with strong interpersonal communication skills

Committed to offering exceptional service over the phone and in person

Effective problem-solving and trouble shooting skills

Dedicated, Hardworking with excellent work ethic

Proficient computer skills with the ability to operate general office equipment

RELEVANT PROFESSIONAL EXPERIENCE

Customer Service

Greeted and welcomed individuals to establishment

Provided information to customers regarding current promotions and specials

Answered customer enquiries adequately

Handled customer complaints and concerns proficiently

Inputted customer data in computer program

Followed up with customers on a consistent basis to ensure satisfaction via email and phone

Leadership

Provided constant direction to team members to ensure all customer inquiries were attended to on time and in the best way possible for satisfaction

Created effective modes of operations to ensure customer service was easier for both team members and customers

Gave detailed statistical feedback on performance of team members to individuals and the management for staff evaluation

Observed performance of team members to identify their strengths and weaknesses and made arrangements to strengthen any areas of improvement

Provided assistance to team members whom were experiencing difficulties through personal coaching

Ensured all equipment and appliances needed by team members were available and in good condition to enable smooth flow of operation

Delegated different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor

EMPLOYMENT HISTORY

Supervisor/Trainer

Tim Hortons 2011-Present

Administrative Assistant (part-time)

Redemption 2012-present

Deputy Returning Officer

Elections Canada 2016

Customer Service Officer (seasonal)

Elections Canada 2014

EDUCATION /TRAINING

Leadership Training

Tim Hortons University 2016

Management

Tim Hortons University 2016

Advance Customer Service Training

Tim Hortons University 2015

Microsoft Office Applications

Peel District School Board 2011-2012

Psychology and Philosophy Degree

Michael University, Kingston, Jamaica 1995-1999



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