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Sales Engineer

Location:
Gig Harbor, Washington, United States
Salary:
80,000.00
Posted:
October 13, 2016

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Jacques André Crockrell

**** **** ****** ***** **** Home Phones: 253-***-****

Gig Harbor, Washington 98335 Cell phone: 253-***-****

E-mail: acw072@r.postjobfree.com

Senior Technical Trainer

Design and deliver instructor led classroom training, develop interactive Web/Computer based content and instructor led/facilitated Distance Learning, including needs assessment, learning objectives, student certification, tracking and follow-up measurement on complex electromechanical equipment. Work with subject matter experts, programmers, technical writers and illustrator to create engaging, interactive, instructionally sound courses. Convert existing courses to modular format (basic, intermediate and advanced levels), create and update instructor guides and student handouts. Conduct beginning and advanced classroom and hands-on operation and maintenance courses to customers for ASM’s E2000, E3000, E3200 and Spartan AFI Tool sets, internal staff and field support personnel both in-house and on-site. Revise and update training modules and student handouts to correct errors and to reflect changes and updates in equipment functionality. Maintain class records and coordinate facility preparation for courses conduct. Maintain classroom equipment. Mentor other instructors to solve presentation/training problems and enhance technical expertise. Work with instructional designers and technical writers to develop new training courses and to improve existing courses. I assumed a leadership role to drive complex assignments to completion on time and within budget. Teaming, coaching and mentoring skills required for leadership role. Analytical skills required to measure training/learning effectiveness. I worked intensely with the Engineering group and the Technical support group to revive and update moth balled tool set.

Technical Trainer II (E2000, E3000, E3200 and Spartan AFI)

Conduct beginning and advanced classroom and hands-on operation and maintenance courses to customers for ASM’s E2000, E3000, E3200 and Spartan AFI Tool sets, internal staff and field support personnel both in-house and on-site. Revise and update training modules and student handouts to correct errors and to reflect changes and updates in equipment functionality. Maintain class records and coordinate facility preparation for courses conduct. Maintain classroom equipment. Mentor other instructors to solve presentation/training problems and enhance technical expertise. Work with instructional designers and technical writers to develop new training courses and to improve existing courses. I assumed a leadership role to drive complex assignments to completion on time and within budget. Teaming, coaching and mentoring skills required for leadership role. Analytical skills required to measure training/learning effectiveness. I worked intensely with the Engineering group and the Technical support group to revive and update moth balled tool set.

ISC Project Management Specialist Lead

Coordinate all tooling and fixture shipments. This includes coordination with GS&I, ME’s, HTSI, and the 404 department managers. Insure all the export compliance requirements are being met and shippers are coded correctly. Coordinate with HTSI for the identification of consumable tooling; insure all necessary consumable tooling gets shipped to HAO in time to meet fair dates, and insuring proper order of transition shipments’. Coordinate the transition of Gages, including the calibration if necessary. My program management skills and leading others was essential to maintain on time shipping to HAO. Work with HAO to track receipts and closure of shipments. Assigns, monitors, and plans budget hours of the work group.

Associate Engineer VI

Under limited supervision, performs a variety of technical tasks of increased complexity including installation, testing and minor repairs of equipment. Leads, consults, and mentors’ employees within and outside the work group. Complexity of assignments typically requires considerable creativity and judgment to devise approaches to accomplish work, and to resolve design and operational problems. Supervisor or professional engineer provides advice on unusual or controversial problems or policy matters. Completed work is reviewed for compliance with overall project objectives. Builds, maintains, troubleshoots and prepares equipment. I performed preventative maintenance and calibrations of equipment and systems. I needed to read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling equipment. Constructs major units of equipment, devices, or prototype models. Troubleshoots and corrects malfunctions using specialized test and diagnostic equipment. Assist in redesigns as necessary. I assist in the planning of tests to evaluate equipment performance. Determines test requirements and procedures and conducts tests of installed system/equipment using various types of instruments. Performs complex operational tests to assure modifications produce desired outputs. I participated in process improvement initiatives to provide timely, cost-effective, quality services. Prepares operating and malfunction reports. Records and evaluates data and reports findings. I served as lead resource to others in the resolution of complex problems and issues. Orients and trains employees in work group. Assigns and monitors the work of employees in work group.

Technical Trainer I (E3000, E3200)

Conduct classroom and hands-on operation and maintenance courses to customers for ASM’s E3000and E3200 Tool sets, internal staff, and field support personnel both in-house and on-site. I trouble shooting field service issues pertaining to tool sets. Assist engineering department with redesign of safety and other devices related to tool sets. Create new course ware training modules and maintenance procedures for new tool sets. Revise lesson plans and instructor handbook. Assist in preparing training aides and student handout using the prescribed ASM America formats for two separate tool sets. Maintain equipment, class records and coordinate facility preparation for courses conduct. Conduct on site customer training to both domestic and international locations as required.

Field Service Engineer (E3000, E3200)

I performed installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM America’s global customer locations for ASM’s E3000and E3200 Tool sets. Created and maintained a high level of customer delight through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality. Traveled 25-75% to both domestic, and international locations as required.

Electronics Engineering Technology

Experience with utilizing Oscilloscope, Digital Volt – Ohm Meter, Spectrum Analyzer in successfully completed assembling, trouble shooting, and analyzed electronic circuitry for laboratory experiments and class projects with 480 hours of lab time. Utilized Microsoft Visio, MultiSim, Microsoft PowerPoint, Microsoft Excel, and Microsoft Word to complete the documentation for the final report and the presentation to the TAC board for graduation. Utilized Oscilloscope, digital volt – ohmmeter throughout the course of the portable experiment kit project, microprocessor controlled carwash, and the wireless video transmitter for radio controlled cars project. Team designed and built the transmission circuitry to meet the requirements set forth by the TAC board for graduation. Team produced for a wireless video transmission camera mounted to a radio-controlled car for use by hobbyists with a heads up display and presented for senior project. Designed and built a portable laboratory experiment kit, Experiment kit consisting of a power supply able to produce 5 volts DC, 12 volts DC, variable 24 volts DC, frequency generator able to produce sinusoidal, square, triangular, and saw tooth wave forms, and a frequency counter.

Software Applications

Completed programs in Assembly and C++ used for programming ROM chip for an 8088 based - micro controller board and verified completion of laboratory experiments. Wrote code to interface for both Intel and Motorola based micro- processor boards and verified completion of laboratory experiments. I completed programs in C++ and verified completion of computer programming assignments. I wrote programs in Assembly language and verified completion of experiments.

Sales Management

As a Sales Manager I successfully recruited, trained a sales team of 14 sales associates, an office staff of five. I was responsible for merchandising the store in one week and beat a two-week deadline utilizing my organizational, and team building skills. Under my management sales team ranked in the top 5 out of 150 stores in sales volume with an average sales volume of $650,000 a month. Under my management sales team maintained better than 7.5% in Stain Protection Agreements. The Company standard was 5%. Under my management 4 members of my sale team and 2 members of office staff were promoted to management positions.

Education

Bachelor of Science Degree in Electronics Engineering Technology

DeVry University, Federal Way, Washington, Graduated June 2004

Community Service

Worked with a group of men from the Tacoma hilltop community to help guide the young men of that community in a more positive direction.

Volunteered to mentor a group of five of these young men. Initiatives included taken on outings to expand their horizons golf, racquetball, boating, and chess, researched career paths, and working on their future goals were among the activities involved. These young men have grown into productive citizens in their community.

Organized resources for five-day trips to a camping lodge near Mt Rainer for fifty youth ages 9 to 20 years old. Supervise and organize activities to promote self - confidence and self - esteem.

Organized resources for a community beatification project. Cleaned up parks. Remove graffiti. Painted over graffiti on houses, fences and public property.

Work Experience

ASM America Inc.

Senior Technical Trainer

Phoenix, Arizona

April 2013– June 2015

ASM America Inc.

Technical Trainer II

Phoenix, Arizona

July 2010 – April 2013

Honeywell Technology Solutions, Inc. .

ISC Project Management Specialist Lead

Phoenix, Arizona

November 2009 – July 2010

Honeywell Technology Solutions, Inc.

Associate Engineer VI

Phoenix, Arizona

October 2008 – September 2009

ASM America Inc.

Field Service Engineer / Technical Trainer I

Phoenix, Arizona

September 2004-June 2008



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