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Customer Service Information Technology

Location:
Southampton, Pennsylvania, United States
Posted:
October 12, 2016

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Vadim Goldman

Phone: 267-***-**** E-mail: acw04b@r.postjobfree.com

Professional Summary

Highly motivated information technology and business professional with extensive work experience and expertise in multiple fields with a focus on ERP System Administration, Support and Analysis

Objective

Providing outstanding results in achieving company and individual goals in a leading information technology role for a growing company

Education and Skill Sets

BACHELOR OF BUSINESS ADMINISTRATION (BBA) 5/1998 TEMPLE UNIVERSITY

Major: Accounting

GPA: 3.2

SQL SERVER ADMINISTRATION CERTIFICATION 5/2000 WORK BASED COURSEWORK

Manufacturing

Wholesale Distribution

Agile methodology

MS Office

ERP

Software Implementation

Project Management

Business Intelligence

SSRS

SSIS

Data Analysis

Crystal Reports

Customer Service

Problem Solving

Accounting

Financial Analysis and Reporting

Recent Work Experience

ERP SYSTEM ADMINISTRATOR ALLIED WIRE & CABLE 2/2016 TO PRESENT

Strategy & Planning

Ensuring that manufacturing/distribution ERP software (Prophet 21) meets business requirements and goals, fulfill user requirements, identifying and resolving systems issues.

Assisting, developing and utilizing the organization's change management process across all affected areas.

Ensuring that ERP deployment enhances operating systems, networks, telecommunications where it is deployed.

Acquisition & Deployment

Recommending any additional hardware or software requirements needed for successful ERP deployments, configuration, and maintenance.

Assisting with contracts negotiations with ERP software and service providers as needed.

Working with company's ERP suppliers for prompt rectification of any problems or emergencies.

Evaluating proposals in order to identify potential problem areas, and making appropriate recommendations.

Operational Management

Evaluating, installing, configuring, and deploying ERP applications, systems software, products, and enhancements to existing applications throughout the enterprise.

Collaborating with analysts, designers, and system owners in testing of ERP software programs and applications.

Ensuring that any ERP integration into company systems meets functional requirements, system compliance, and interface specifications.

Performing daily monitoring and troubleshooting of the ERP system; installing and configuring patches and upgrades as required.

Preparing and delivering activity and progress to the company’s Chief Information Officer (CIO).

Providing direction for the application team in support of ERP operations.

Coordinating feasibility studies for ERP products under consideration for purchase, and giving advice based on findings.

Working with network administrators and software engineers to assist with design specifications, program logic, and data conversions.

TEAM LEAD / SOFTWARE SUPPORT EPICOR SOFTWARE 5/2000 TO 2/2016

Lead the application support team on Manufacturing/Distribution ERP Platform (Prophet 21)

Worked with key product contacts in the Product Development Implementation, Consulting, QA and Product Management teams through each product life cycle

Participated in SCRUM reviews

Trained application support representatives on advanced troubleshooting, analysis and customer service

Created courses for all functional areas (Accounting, Sales, Inventory, System Administration) for company’s premiere Distribution ERP Platform

Developed strong customer relationships to support customers use of ERP

Provided application support for escalated cases per direction of VP of Application Support

Solely maintained the product knowledge base on the customer website portal

Used advanced SQL for troubleshooting (Query writing, traces, user setup, database structures, data interpretation)

References available upon request.



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