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Customer Service Data Entry

Location:
Pasadena, California, United States
Posted:
October 12, 2016

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ROY CRITCHLEY

San Gabriel, CA *****

626-***-****

acw02m@r.postjobfree.com

SUMMARY

Over 10 years of management Mailroom Experience, and Customer Service. Mechanically inclined with extensive knowledge in Mailroom computer software/applications, online programs, photocopiers, engineering Xerox, scanners, and bindery, Problem-solver: Rises to the challenge, taking action to solve, looking for a positive result. Problem-solver with Excellent interpersonal and communication skills; gets along well with management, peers and clientele. Set-up conference rooms. Shipping and Receiving.

EXPERIENCE

2007 – 2015 Worley Parsons Engineering Firm, (Monrovia, Arcadia-CA)

ADMINISTRATIVE ASSISTANT I / MAILROOM LEAD / SHIPPING AND RECEIVING/ DATA ENTRY

Processing courier invoices for accounting, keeping track of postage records using MS Excel, keeping track of all mailroom documentation using SharePoint.

Managed data entry in file keeper’s database (record storage system).

Trained new hires on all company mailroom operations and procedures.

Sort and deliver mail, prepare air bills online, FedEx, DHL, Golden State Overnight and First Class Messenger Service.

Metering US mail (Express Mail, Priority Mail, Certified Mail) using Pitney Bowes Mail Station 2 and online Smart Postage.

Helped customers, employees and clients with all mail needs in person and by phone with a very positive attitude.

Facilities experience: Set-up conference rooms (no A/V equipment) for meetings.

Shipping and Receiving, using SharePoint database, and Excel Spreadsheet to keep track of inventory.

1976 – 2007 Parsons Engineering Firm, Pasadena, CA

SENIOR ADMINISTRATIVE AIDE, June 2001 – February 2007

Processed invoices for accounting. Called file keepers (record storage) for pickups and deliveries

Prepared air bills for FedEx, DHL, Golden State Overnight, First Class Messenger & Cal-Pacific packers.

Picked up, sorted and delivered US Postal Mail in-house. Metered outgoing mail

Handled Shipping and Receiving (using pallet jack).

SR. REPRODUCTION OPERATOR (TECHNICIAN II), July 1976 – June 2001

Processed work using machines listed in special skills. Hands on experience with computerized billing for projects. Work counter and coordinated all work for processing. 1978 – 1981 Graveyard operations coordinator.

TECHNICAL SKILLS

Mailroom Equipment - Extensive knowledge of the following:

Pitney Bowes Mail Station 2 and online Pitney Bowes, online FedEx, DHL, Golden State Overnight / Photocopiers: Kodak 85, 90, 95, 235; Color copier 1550+; Image source 70, 110, 2110. / Engineering Xerox: 5080 & 990 Microfilm. / Oce’9800 Scanner Printer (with Windows NT and 95) Ricohe 5850 Flatbed Scanner (Using Adobe Acrobat) / Bindery: OM Machine (folding); Bourg Collator; Challenger 3 hole punch and electric cutter; Scott Index Tab machine Model 1800; Western Graphic Lamination Machine

EDUCATION

Pasadena Community College, CA – Credited Course in Quick Print/Offset Printing and Introduction to Lithography

AB Dick 360 press, Browning camera, plate burning, paste-up, stripping and offset press.

Sir Frances Drake High School – San Anselmo, CA

Diploma



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