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Technical Support Microsoft Office

Mississauga, Ontario, Canada
October 12, 2016

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Naveed Asif Mohmed

Phone# 647-***-****


Address: ***-*** ********* **, ***********, ON Canada


Goal-oriented and collaborative IT professional with over 8 years of Enterprise level experience applying hardware and software, installation, database, administration, and configuration to support growing businesses. Proven analytic and problem-solving skills with strong ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improves operating efficiencies. Adept in communicating with technical and non-technical audience. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments. Effective at managing multiple sides of projects for complete system replacements, including staffing, training, Quality Assurance measures and ensuring appropriate equipment is up to specifications.


RDBMS/databases: MS SQL 2005/2008, Oracle 9i/11g, DB2 9.

Scripting languages: PL/SQL, SQL 92, TCL/TK

Packages/Concepts: LAN, WAN, MAN, IP v4/v6. Addressing,, SAN, NAS, Active Directory, DNS, DHCP, IIS, RMS, WDS, HYPER-V, iSCSI, Office 365,MSOffice 2013,’10,’07,’03; Adobe Photoshop, Corel Draw, MS Visio 2007,BES.

Operating Systems: Unix/AIX Administration, Windows Xp, Vista,7,8, 10, Server 2008,2012,Cisco IOS & Macintosh

Remote Admin Tools: Telnet, VNC, Log-Me-in, Team viewer

Telephony: VoIP IP PBX, CISCO/AVAYA Phones

Monitoring Tools/Apps: Wire shark, Remedy, HAWKEYE, WATCHNET

Data Solutions: Mobile Knowledge XDS Modules, Page Gate Messaging

Other Software: Microsoft Office, CRM, Microsoft Exchange, SCCM 12, Antivirus, VM ware


Post Graduate in Wireless Networking

George Brown College, Toronto, Canada 2011-2012

Bachelor in Computer Science Engineering

Osmania University, Hyderabad, India 2004-2008


Systems Analyst

PepsiCo Inc. (Mississauga, Canada) Sept 2015- Aug 2016{Contract} - END OF CONTRACT

Business Information Solutions-BIS

Working with SEN support team (Smart Equipment Network) on network connectivity issues,parts activation process, spire support and rollouts across different locations in Canada.

Actively Support Track, Test and monitor computer programs and connectivity issues, including coordinating the new installations and daily connectivity issues at client locations(Retail Stores).

Run Database scripts to verify and update data to ensure accuracy across client locations.

Review and Maintain the daily/weekly heartbeat and consumption data from the reports generated.

Assist in re-imaging the unit to latest released software/firmware version and updating the values accordingly.

Troubleshoot Network connectivity issues if remote connection is lost and machines is not able to telnet, on field at the location to diagnose the connectivity issues.

Review and analyze report printouts and performance indicators to locate code problems, and correct errors by correcting codes and raise a ticket if the issue cannot be solved.

Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.

On call client technical support, addressing and resolution of all client issues through e mail /on-call /on site if required in certain time frame.

Travel to customer sites across assigned geographic work areas to check and resolve the issues and concern with connectivity and software.

Expand or modify system to serve new purposes or improve work flow.

Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.

Lead Implementation Specialist / Project Coordinator

Burman & Fellows Group (Markham, Canada) May 2015-Current - {Contractor}

Installed and Coordinate different projects in retail environment with Loblaw’s working on NCR POS(Installs,move,add&change),Windows Migration using SCCM,Server Refresh, SAP Conversions, HP-Price Verifier Refresh, Dell-Desktop Refresh,HP- Time Clock Refresh,Network Printers

Responsible for the assembling, installation and maintenance of communications hardware, networks and POS in retail environments.

These networks comprise data and NCR-POS systems, printers, handheld and table scanners,Ups in commercial spaces.

Worked as Project Coordinator with,installs,moves,changes and ad-On's, documentation,old and new equipments asset tracking and coordinate with vendors/staging team in POS project within a team environment .

Upgrading the workstations at retail environments to the newer and faster Dell i7s.

Install network and peripheral hardware (servers, switches, RF, POS, wireless, printers, scanners, access points, server racks)

Upgrade and install handheld guns and convert system to SAP in retail stores.

Windows 7 migration using SCCM2012, POS software Installs, Running Scripts to make necessary attached equipment’s useable and lock systems to have limited store associate accessibility .

Cabling systems, routers and switches.

Login to ISP and activate/deactivate/reports on system boot images on server.

Test, review and troubleshooting of installed systems.

Troubleshooting service work cabling, hardware and network related issues in the field

Interpret and manage work orders, drawings and specifications

Perform site inspections,Pre-installs, install, Asset management, Service tags and documenting.

Documentation of pre/post work order, old/new asset management and installs on daily basis.

Travel to customer sites across assigned geographic work areas to perform the work

Perform work on revolving day/night shifts, weekends/on-call, call-backs and overtime .

Field Service & Support – POS

Pomeroy infra solutions (Toronto, Canada) Oct2014-feb 2015{Contractor}-END OF CONTRACT

Responsible for installing Point of Sale Systems(POS) including Servers and Switches in retail stores across GTA

Assist in the upgrading, maintenance and deployment of critical infrastructure components, including: ISS (Super micro Super server), IGELS, Negate, VPN router & Firewall, RACK installations, Multiple D link Switches, Strata cache, Shopper tracker, Cisco Access points, Cisco Power injectors, Brothers Wireless printers, Epson Thermal printer, Belk in USB hubs and Honeywell Barcode reader.

Responsible for Inventory and site assessment, Backroom Rack Installation, teardowns of old equipment.

Asset tags, upgrading new equipment’s, diagnosing, testing, repairing and maintaining, hardware while ensuring maximum performance and systems availability.

Monitor system performance, alerting and logs to determine root cause and assist in remediation activities.

Documenting tasks performed and copy assets tags, serial numbers, Mac Address.

Maintain record of daily data communication transactions, problems and remedial action taken.

Systems Support Analyst

Much Mobile ( (Toronto, Canada) March2013-August 2014

Facilitate, coordinate and manage all Retail related projects for Information Technology (IT)

(New development, application changes, Back office and Front office system upgrades and maintenance).

Support and Install standard systems hardware, software platforms and POS (Point of Sale) systems throughout retail locations.

On call client technical support, addressing and resolution of all client issues through e mail /on-call /on site if required in certain time frame.

Assist in installing Microsoft Windows Operating System, Microsoft Office, Antivirus, Anti Malware and other sales tracking software’s used at the retail location.

Experience in blackberry handheld and Apple iOS, iPad/Tablets, Android devices setup and configurations.

Act as escalation and emergency point of contact with respect to delivery of IT systems.

Training retail personnel in the usage of Point of Sale system and internet Kiosk’s.

Effectively resolve complex task from numerous retail locations for any IT related issues remotely or on call/on site.

Actively involved in openings of new retail locations, IT installs and assists in the configuration of POS equipment for new stores.

Primary administrator for all retail locations POS database and inventory control applications.

Well Versed in database management, site setup, printer routing, POS user management, security and accessibility.

Document, manage and update all current software procedures.

Technical Support Analyst - Desktop

Dell, Inc (India) 2009

Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Performed desktop hardware assembly and installed Microsoft Windows operating systems along with all the desired drivers required to run the system efficiently.

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Assisting users experiencing problems with hardware, software, network and other computer-related issues.

jr. Systems Administrator

Cubicor Info Systems (India) 2008

Install all new hardware, systems, and software for networks.

Install, configure, and maintain network services, equipment and devices.

Supports administration of servers and server clusters.

Manages all system back-up and restore protocol.

Plans and supports network and computing infrastructure.

Perform troubleshooting analysis of servers, workstations and associated systems.

Documents network problems and resolution for future reference.

Monitors system performance and implements performance tuning.

Manage user accounts, permissions, email, and anti-virus, anti-spam.



1.Microsoft Certified System Administrator (MCSE) - Windows Server 2012

2.Cisco Certified Network Associate (CCNA) - Routing & Switching

Availability: Immediate

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