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Customer Service Assistant

Wayne, New Jersey, 07470, United States
October 12, 2016

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Tara Zaffino

** ******* ******* *****, ** ***** Cell: 973-***-****

More than 16 years of comprehensive experience in the financial services industry with progressive positions at Morgan Stanley and UBS Financial Services. Deep experience in all daily operations including trading, client relationship management, research, compliance and reporting. Hold Series 7, 63, 65 and 31 licenses as well as Life Insurance License. Technically competent in Bloomberg, Word, Excel, PowerPoint, Outlook, Adobe Acrobat, Web NAS and 360.

Experience & Accomplishments

Assistant/Portfolio Associate

Hired to serve as right-hand assistant to several senior financial advisors managing over $350M in assets. Ensure operational excellence and a high level of customer loyalty by overseeing all daily operations including executing trades, opening new accounts, updating client profiles, preparing financial reports and plans, arranging travel, reimbursements, scheduling appointments, updating spreadsheets

Morgan Stanley, Inc., Paramus, NJ April 2000-January 2016

Assistant/Senior Registered Client Service Associate

Key role in managing Financial Advisor’s business by interacting with external clients, solving their problems, and ensuring that appropriate follow-up action was taken. Expedited trades and provided market quotes as well as taking the lead of transitioning the business to UBS for the team, scheduling appointments, travel arrangements, reimbursements, spreadsheets

UBS Financial Services, Paramus, NJ January 2016-June2016


Currently finishing bachelor’s degree at Fairleigh Dickenson University with 15 credits to complete. Bachelor’s degree to be obtained by spring 2018.


Proficient in Morningstar, Bloomberg, Thompson One

Seminar invitations, mailings, RSVP and attending seminars as a greeter

Administrative work including customer requests, processing wire transfers, customer banking, ordering of checks and official checks

Customer service including problem solving, online support, following up on any promises or issues

Travel and entertainment arrangements and reimbursements

Proficient in all Microsoft suite of programs including Office, Word, Excel, Powerpoint

Proficient in Adobe Acrobat

Client trading, including equity, bonds, options, insurance

Creating marketing materials and having them processed through compliance

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