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Account Manager

Pflugerville, Texas, United States
October 12, 2016

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Reagan E. Neely



Seasoned professional with outstanding customer service, administrative, and successful sales/account management experience. Serves as point of contact between management, personnel and vendors. Sustains superior written and oral communication skills, conflict resolution abilities, supreme interpersonal and organizational skills, and superb attention to detail. Skillful at Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Experience with the real estate area, including home and apartment rentals. Business development experience as well as extensive online advertising experience including SEO/SEM. Affiliate marketing experience as well as experience with Google Analytics. Specialties include marketing, administration, customer service, real estate, and healthcare.


The University of Texas at Austin

Bachelor of Arts; May 2008


Employment History:

Senior Account Manager, Personiv 5/2016 – Present

Contact C-Level Executives and Talent Acquisition Managers in regards to their current recruiting process. Present them information in regards to our affordable sourcing and pre-screening services.

Utilizing NetSuite CRM to document all client interactions.

Determine if they need a temporary solution or a permanent solution. Present tailored solution.

Monitor the account to ensure customer satisfaction.

Personal Shopper, Instacart 1/2016 – 5/2016

Carefully selected top-quality items for clients. Resolved shortage issues by providing alternate solutions to customers. Handled the care and delivery of said items to client’s house or place of business, at times including assistance in the storing of goods.

Service Center Administrator (Temp), Randstad for Pfeiffer Vacuum 8/2015 – 1/2016

Supported vacuum pump service center that primarily services the semiconductor industry.

Responsible for administering the tracking of products serviced via computerized ERP system and external tracking matrixes.

Maintained logs, records, databases, files, and other management tools.

Affiliate Account Manager (Consultant), CompAndSave 6/2015 – 8/2015

Evaluated campaign performance and worked with affiliate partners on a daily basis.

Handled relationships with affiliates who use multiple media types including display, paid search, organic search, and email.

Monitored affiliate promotions using Basecamp. Drafted monthly newsletters and other promotions by working with design and developer teams.

Proofread on variety of different contents such as affiliate newsletters, campaign landing pages, etc.

Reported and analyzed affiliate marketing campaign data using Google Analytics.

Account Manager, BedWatch 3/2014 – 2/2015

Assisted with selling SaaS solutions within the healthcare sector. Worked closely with existing hospital clients, providing analytic insights and reports to help them leverage the data within the software to drive performance improvement at their hospital and/or system.

Worked closely with the business development team to identify hospitals that could benefit from implementing BedWatch throughput technology.

Member of the Policy and Procedures Committee to help create a standard for using within the company. Trained colleagues on the best practices for use of

Screened and interviewed candidates for a support role to my position. Trained selected candidate for support role and eventually an account management role as well.

Inside Sales Account Manager, Dell, Inc. 1/2013 – 8/2013

Relationship and consultative focused sales.

Included out bounding to drive current penetration in retention and development accounts.

Viewed as a trusted business advisor to the customer and used in-depth knowledge of Dell’s technology, products and services to help customers formulate direction within their business.

Utilized strategic probing to identify, evaluate, and recommend alternative business solutions.

Developed and implemented account plans that drive the attainment of critical business objectives.

Involved in contract negotiation while possessing strong financial/business and pricing knowledge.

Sales Development Representative, Yodle, Inc. 5/2012 – 12/2012

Marketing consultant at the largest local online marketing firm in the country.

Engaged prospects in order to present demonstrations on cutting edge marketing technology.

Built pipeline for future clientele via outbound phone calls.

Assisted local businesses with obtaining new clients via online advertising.

Sales often reflected consultative approach through rapport and relationship development, continued correspondence, and SEO/SEM and mobile optimization discussions.

Various Temporary Administrative/Real Estate Work 10/2009 – 5/2012

Assisted real estate clients in their search for housing.

General office management duties for various types of businesses.

Coordinated executive calendars and schedules.

Analyzed inquiries/complaints within the Manufactured Housing Industry.

Security Office Coordinator, Guaranty Bank 10/2008 – 10/2009

Monitored security office functions for all Guaranty Bank branches in Texas and California, ensuring that all facets of the security office ran smoothly and efficiently while ensuring tasks were completed in a timely manner.

Discreetly processed and filed non-public, confidential information concerning all Guaranty Bank branches.

Created and processed service calls, including invoicing.

Processed and entered extensive data into MS Access and MS Excel.

Appointed to keep track and manage access badge distribution, camera shipment to various Guaranty Bank branches.

Administrative Assistant, Arch Telecom 10/2006 – 6/2008

Created scripts based on MLS listings from Realtors and recorded them on the client's 1-800 numbers; would occasionally require script and recording in Spanish.

Performed data entry into internal database; tracking the number of recordings and pricing.

Provided exceptional customer service and general office duties.

Customer Service Representative, Direct Impact 10/2005 – 10/2006

Assisted SonyStyle customers extensively with order inquiries over a multi-line telephone, taking an average of 10 calls per hour, for which numerous accolades were given.

Performed data entry into two internal systems, including Oracle to track customer inquiries.

Handled customer complaints tactfully and escalated when necessary.

Followed company confidentiality policy regarding customer accounts.

Skills and Qualifications:

Superior written and oral communication skills, conflict resolution abilities, superior interpersonal and organizational skills, and superb attention to detail.

Skillful at Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Attended class at the University of Texas to learn PowerPoint in more detail.

Experience with real estate, including home and apartment rentals.

Knowledge of several CRM’s including extensive knowledge of and NetSuite.

Self-starter with a hunger for challenges and a need to stay busy and productive throughout the day.

Exceptional typing skills with the ability to type between 70-75 words per minute.

Proven ability to form quality relationships quickly and instill a high level of confidence at all levels within an organization.

Excellent oral and written communication skills, as well as a quick learning style with the ability to adapt to any office environment.

Experience with social media presence and management.

Expertise in account management and new business development in a sales role.

Extensive online advertising experience including SEO/SEM, with experience managing digital marketing campaigns.

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