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Customer Service Manager

Tyler, Texas, United States
$12 to $14 an hour
October 12, 2016

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**** ****** ** *** *

TYLER, TX ***07


Career Objectives

Seeking an Management or Administrative position in a Service related industry.

Summary of Qualifications

Trainer, Customer Service, Human Resources. Microsoft Windows 95,through 10 operating systems. Microsoft Office Suite 2003-2007, Adobe CS3 Suite, Record Management, Peachtree, Quick Book accounting Transportation software - Critix Billing, Rapid Log.

Work History

Acosta Sales & Marketing, Jacksonville, Florida

Retail Coverage Merchandisers Oct 15, 2014

I work independently, completing objectives that are listed on a handheld device. More specifically, I will ensure our clients products are well-stocked and neatly placed on store shelves, correct out of stock items, and voids, introduce new items, rotate and place product, hang tags, attach coupons and take product pictures as necessary. I am also responsible for working with store personnel to schedule merchandising events.

CrossMark, PLANO, Texas

Team Lead - Event Specialist Feb 03, 2012 - Oct 31, 2014

Demo products at Sam’s Club and Wal-Mart by suggesting ways the members and customers could utilize these products. I also was responsible to train new Event Specialist.

Suddenlink Communications, Tyler, Texas

Account Services Agent Jun 01, 2011 - Oct 31, 2011

Answer billing inquiries, collect payments, sell products and troubleshoot customers cable, high speed internet and phone issues.

The Villages Resort, Flint, Texas

Registration Clerk/ Hostess/Day Care Manager Jan 01, 2011 - May 31, 2011

Check guest in for tour of the resort and provide refreshments and entertain guests with raffles and games. Provide a safe environment for the guests children while they are speaking with the Vacation Counselors.

McKenzie Tank Lines, Pensacola, Florida

Transportation Billing Specialist May 19, 2008 - Apr 03, 2009

Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records.

The Scrub Station and Fine Gifts, Alford, Florida

Owner Jan 01, 2008 - May 15, 2008

Operated a home-base sewing company making medical uniforms.

Sunshine Homes for Less, Cottondale, Florida

Administrative Assistant Oct 01, 2007 - Feb 28, 2008

Coordinates and directs office services, such as records and budget preparation, personnel, to aid executives.File and retrieves corporation documents, records, and reports. Reads and answers correspondence.

Rishing Sun Publishers, CHIPLEY, Florida

Office Manager May 01, 2007 - Aug 31, 2007

Coordinates activities of clerical and administrative personnel in establishment or organization. Analyzes internal processes and plans or implements procedural and policy changes to improve operations Prepares and reviews operational reports and schedules to ensure accuracy and efficiency. Formulates budgetary reports. Hires and terminates clerical and administrative personnel. Page setup for graphic layouts. Assist ed in research for feature stories.

Steele City BP Station, Cottondale, Florida

Cashier May 15, 2006 - Apr 30, 2007

Cash and inventory control, stocking of merchandise, data entry and customer service.

Office Team Employment Agency, CEDAR RAPIDS, Iowa

Receptionist Dec 01, 2005 - May 31, 2006

Answered phones, data entry, filing, processed mail and typed correspondence as directed.

Kirkwood Community College, Iowa City, Iowa

Computer Lab Assistant Jan 01, 2005 - Dec 31, 2005

Helped both students and faculty with the use of the labs computer software programs, administered typing tests and updated the computers software programs as needed.

Wal-Mart, Iowa City, Iowa

Sales/Cash Office May 01, 2004 - Dec 31, 2004

Assisted customers with purchases, operated a cash register, put up stock, inventory control, data entry, and made bank deposits.

Kohls Department Store, Coralville, Iowa

Ad Set/Replenishment Aug 01, 2003 - Apr 30, 2004

Set up and removed as signage for upcoming sales events, replenished store fixtures with merchandise, and maintain a neat and organized appearance to the store.

Sandy Lane Texaco, Mechanicsville, Virginia

Sales Clerk Jan 01, 2002 - May 31, 2003

Customer service, retail sales, stocking and maintained accurate shift reports.

Lee Davis Texaco, Mechanicsville, Virginia

Assistant Manager Jan 01, 2000 - Dec 31, 2002

Trained new employees, planned work schedules, balanced daily receipts, made bank deposits, retail sales, and ordered merchandise.

Nugget Oil Convenience Stores, Marianna, Florida

Asstistant Manager Jan 01, 1992 - Nov 30, 1998

Trained employees, planned work schedules, balanced daily receipts, made bank deposits, retail sales and ordered merchandise.

Mary's Cleaning Service, Ft. Lauderdale, Florida

Owner Feb 01, 1986 - Dec 31, 1991

Provided cleaning service to residential and commercial property, negotiated new customer accounts, performed administrated and payroll accounting duties and trained employees.


Kirkwood Community College, Iowa City, Iowa

Associates Degree

Major: AAS Office Administration

Minor: Management Development

GPA: 3.67

Management Development Certificate Jan 01, 2004 - Dec 31, 2004

Kirkwood Community College

Management Training


Dean’s List each semester 2003-2005

Outstanding Student Award

Phi Theta Kappa Honor society

Occupational License or Certification

Food Manager Certification Certification

Prometric, Texas

Computer Skills

Typing Speed: 45 Words Per Minute

• Accounting Software (Peachtree, Quickbooks, etc)

• Apple or Macintosh Computers

• Database Software (Oracle, Access, etc)

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• Desktop Publishing Software (InDesign, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Graphics or Drawing Software (Photoshop, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Utility Software (Virus, File Compression, etc)

• Web Design Software (RapidWeaver, etc)

• Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills:

Peachtree, Quickbooks, Access, Microsoft Office, Family Tree Maker, Craft Artist, Adobe

InDesign, Photo Shop, Rapid Log, Cristix, Apple, HP and Dell personal computers.

Language Skills

English - Excellent ( Read )

Additional Skills

Mail Room, Genealogical Researcher and Public Speaking.

Driver's License

Class C - Standard Driver's License


Linda Evers

Unit Manager

Acosta Sales & Marketing


Thomas B Lasser

Vice President (Ret.)

Oil City Iron Works


Steve W Abram

Assistant Professor - Business

Kirkwood Community Collage


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