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Customer Service Project Management

Roswell, Georgia, United States
October 12, 2016

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Licia G. Lewis

770-***-**** •

Professional Summary:

Trilingual operative with Logistics, Supervisory and Customer Service experience. Business proficiency in Microsoft Office Suite and in several desktop publishing and database packages. Advanced Excel user with strong multilingual editing, writing and advanced College level fluency in English, Spanish and Portuguese. Also possess both training and business-to-business client interaction experience, logistics and extensive work order follow up, previously performed quality control and project management roles.

Professional Experience: Have been working in the Client Services department for a guaranteed account funding and payment services provider in Alpharetta GA since March 2016. Short term assignment is over.

Rogers Electric Project Management Assistant – (July 2015 – October 2015)

Large volume individual work order review and tracking – Extensive use of client interactive browser network for progress status tracking and reporting – Short Term Contract assignment.

Randstad USA with The Coca Cola Company – (April 2014 – April 2015)

Temporary Agent/RSO Trilingual Equipment Service Specialist

Trilingual Equipment Help Line and Dispatch Agent. Customer Quality Management experience.

Randstad USA Sourceright and Corporate Headquarters – (November 2013 – April 2014)

Temporary Tax Agent/Trilingual Service Desk and W2 Tax Support Analyst – Seasonal Tax assignment.

Worked payroll RPO care and managed bilingual assistance line for the internal employee base.

Lexis Nexis / First Advantage – (April 2013 – October 2013)

English Portuguese and Spanish - Employment Background Check Agent – Short Term Contract assignment.

Premier Client Employment Background Check Agent handling service support and multiple issue resolution. Complete applicant case oversight for top Fortune 100 Companies.

Directed candidate national and international certifications validity checks Worldwide.

Coordinated limited disclosure and privacy rule better initiatives for client talent acquisition. Optimized and improved existing processes for legal department in large volume international verifications.

Hiatus: Left the USA with short notice in 2012/13, due to a serious family medical emergency.

Outcomes Health Information Solutions – Alpharetta, GA – (January 2008 – August 2011)

Distribution Department Analyst - 2010 –2011

Onsite and fax/mail scheduling for HEIDIS within HIPAA guidelines (Annual US Gov. quality standards checkup for health insurance agencies) and other medical record analysis, risk adjustment and drug safety studies. Monitored quality assurance and customer service excellence levels.

Trained distribution department agents and managed those team members. Prepared extensive and detailed presentations for upper management and clients.

Assignment Coordinator / Medical Records Scheduler - 2008 –2010

Extensive use of Excel and Geo-location software to assign and dispatch field reviewers and charts retrieval medical professionals by National area as well as handle technical inventory.

Medical chart abstractions coordinator and large chart-volume facility scheduling experience strictly within HIPAA guidelines. Coordinated materials and trained entry level new agent class for 2.5 years.

Education: B.A. International Business & Marketing - University of Georgia, Athens, GA

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