Customer Service Construction

JOSE D. GARZA

***** **** ********* *****

Houston, Texas 77084

HM: 281-***-**** Cell: 832-***-****

*********@*****.***

OBJECTIVE: A Management/Supervisory position involving researching, organizing, analyzing, documenting and investigating with a significant focus on prompt and efficient project completion.

BACKGROUND: Over 16 years experience encompassing investigative, analytical and supervisory skills. Excellent leadership traits highlighted by interpersonal and motivational qualities.

ACHIEVEMENTS: Organized and led team in completing Operation Paint Brush, a non-profit effort that restored homes for the elderly. Results: Improved community appearance and quality of life.

Established and implemented operating procedures for troop tactics (U.S.Army). Projects related to road construction and dealt with heavy earth moving equipment. Results: All assigned Projects were completed on schedule with a budget saving.

EXPERIENCE: MI Homes -- 10910 West Sam Houston Parkway: Houston, Tx 77064

Construction Manager (August 2014 to April 2016)

Conducted day to day operations of homes under Construction and Warranty.

Monitored Build Pro System daily in order to manage mobility of homes.

Insured that work sites were clean and safe for contractors to work.

Meet with homeowners as assigned regarding their warranty work.

Scheduled all contractors and material delivers.

Prepared and followed through on all required punch list.

Coordinated utility service providers according to project schedules.

Determined the project schedule of all construction activities.

Avoided delays by following through with all site inspections in a timely manner.

Controlled all home buyer walks.

Beazer Homes – 10110 West Sam Houston Parkway: Houston, Tx 77064

Customer Service Representative (March 2004 to August 2014)

Provided daily meetings with homeowners regarding their Warranty issues.

Supervised and Coordinated with Contractors to resolve construction problems.

Implemented an effective schedule that resulted in job completion.

Scheduled all Contractors and Materials in a timely and efficient manner.

Avoided construction delays by communicating efficiently.

Conducted Excellent follow up on all working task in progress.

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EDUCATION: Texas A&M University at Corpus Christi - Corpus Christi, TX. Aug.1992

Bachelor of Science - Criminal Justice

US Army Engineer School - Fort Belvoir, Va. May 1989

Engineering Diploma

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