Customer Service Data Entry

Karen Sharp

**** ********* *****

Kingsport, TN *7664

*************@*****.*** - 610-***-****

OBJECTIVE:

To obtain a position that will enable me to use my experience and strong organizational and clerical skills.

EMPLOYMENT HISTORY:

Teleperformance Call Center

Customer Service/Tech Support Representative, Bristol, TN – February 22, 2016 to June 7, 2016

Responsibilities included:

Providing technical support in a high volume call setting.

Trouble shooting technical issues regarding hot water heaters.

Guiding customers through trouble shooting process and final resolution.

Educating customers on maintenance and warranty information.

Placing orders for replacement parts.

Zaklee International

Ocean Imports Department - Folcroft, PA - April 2000 to October 2015

Responsibilities Included:

Preparing invoices and collecting/posting payments.

Reviewed and rectified invoice discrepancies.

Arranging ocean shipments from origin to final destination.

Tracking freight with ocean carriers, rail lines, warehouses and trucking companies.

Collecting required documents from customers for customs clearance.

Arranging for US Customs clearance.

Preparing arrival information and Import Security File entries.

Arranging domestic trucking for containers and LTL freight.

Determining tariff classes for customs clearance.

Relief Receptionist Duty including greeting customers and directing phone calls.

Strong communication skills (verbal & email).

Excellent typing skills.

State Farm Insurance Co.

Concordville, PA - 1992 to April 2000

Responsibilities Included:

Customer Service Representative.

Extensive communication with insurance agents and policy holders.

Reviewed account history with policyholders.

Balanced and adjusted monthly invoices.

Posted payments.

Data Entry.

Accounting/Payroll

Education:

High School Diploma 1987

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