Sales Customer Service

K IM BER LY L IE PO LD

**** ***** *****; Pinckney, MI 48169 810-***-**** ********.*******@*****.*** I am a Michigan Licensed Esthetician with over 25 years in retail cosmetics seeking a position with your business to utilize my passion for skin and guest relationships. White House/Black Market, Novi, MI October 2014-November 2015 Assistant Store Manager

• Daily store operations, training of sales staff, inventory control

• Sell to customer needs

• Build store customer sales base.

Exceeded Management sales goal every month. Maintained highest AUS and customer retention percentage for entire employment.

Origins Retail Store, Novi, MI September 2012-September 2014 Assistant Store Manager

• Daily store operations, staff scheduling, training and certification of products sold, schematic displays, in-store marketing for client relationships and sales.

• Sold to clients needs., access skin, mini-facials, make-up application. Brought Stores 14% yearly deficit to a 22% increase in overall Region sales. Highest customer retention in house and highest personal sales in Region. Macy*s/Origins, Ann Arbor, MI August 2011-September 2012 Counter Manager

• Daily counter operations, staff training and education of products sold, counter marketing and schematic set up of products and promotions.

• Sell to customers needs, access skin, mini-facials and make-up application. Sold 57 Smarty Plants CC cream in first month of launch, an accomplishment of selling more than 40 counters and Retail Stores United States wide. Held highest AUS in Cosmetic Department. Eastern Michigan University

Graduated 1992

Bachelors of Business Administration, Fashion Merchandising and Marketing. EDUCATION

Douglas J/Aveda, Ann Arbor, MI

Graduated June 2016

600 hours of Education

School of Esthiology

EXPERIENCE

Necia Tahy - ******@****.*** 248-***-****

Jeff Tracy - ********@*******.*** 734-***-****

Laura Hollabaugh - *****.**********@********.*** 517-***-**** REFERENCES

LICENSE

State of Michigan Esthetician License

#270-***-****

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