Customer Service Management

GABRIELLE GRIFFIN, MBA

**** ********* **.

Douglasville, GA 30135

Home Phone: 678-***-****

Cell Phone: 404-***-****

E-mail:******************@*****.***

QUALIFICATIONS SUMMARY

•Administration and Communication: Provide efficient office management, team building supervision, staff development and training and administrative support. Prioritize and organize workloads to meet strict deadlines; train and support team members. Establish and maintain strong working relationships with management, staff and internal and external groups.

•Technical Proficiencies: Advanced computer skills in MS Office Suite: Proficient in Microsoft Word; Power Point; and Excel.

•Strengths and Accomplishments: Enthusiastic and creative; detail oriented demonstrative ability to achieve objectives within strict deadlines. Excellent organizational and communication talents; solid skills in improving productivity and efficiency while reducing costs. Developed and improved operational processes, policies and procedures, inventory management while establishing improved public relations.

•Fiscal Management: Managed and maintained various accounts payable/receivables, payroll, and record management.

EDUCATION

Strayer University 07/2013 – Present

M.S. Human Resources Management (Organizational Leadership)

University of Phoenix 4/2010 - 11/2011

M.B.A. Healthcare Management

Temple University, Philadelphia, PA 8/2006 - 12/2009

Bachelors of Art Psychology

PROFESSIONAL WORK EXPERIENCE

YBM SISA, New York, NY

2014 - Present ESL Instructor

•Assist non English speaking students with the basic fundamentals of the English language.

•Provide customer service on an academic and non-academic level to children and adults with conversational challenges.

2-1-5 LLC, Atlanta, GA

2011-2013 Business Manager

•Developed new organization policies, procedures

•Enhanced workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by customer increase.

•Successfully handled all public relations issues and day to day operations.

T.P.H. Services, Camden, N.J.

2000- 2011 Assistant Office Manager

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

•Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues and day to day operations.

References available upon request

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