MELANIE GARCIA-GOODLING

**** ****** ***. *****, ************ 17315

717-***-**** acvzfo@r.postjobfree.com

Human Resources/HR Generalist

Resourceful, proactive and highly motivated HR professional, with extensive hands-on experience in partnering with management and employees to formulate and implement strategic plans to attract, manage, develop and retain the staff needed to further organizational goals. Agile strategic planner and creative problem solver, with superb time management abilities and drive to surpass expectations. Results oriented, with exceptional communication, interpersonal and collaborative teamwork skills with all levels of staff, management and diverse stakeholders. Proven leader and mentor in building, motivating and developing high performing cross-functional teams. Talented in employee relations, training and motivation, investigations, mediation and conflict resolution. Results-oriented and focused decision-maker, adept at managing priorities in demanding and fast-paced environments.

Core Competencies

Human Resources (HR) Management Organizational Development Employee/Union Relations

Onboarding & Orientation Payroll & Benefits Administration Staffing & Resource Allocation

Recruitment & Retention Interviewing, Hiring & Termination Team Leadership & Mentoring

Staff Training & Development Performance Management Policy & Regulatory Compliance

Labor Law Complaint/Compliance Investigation Process Improvement Change Management

Employee Counseling Strategic Analysis & Planning Mediation, Advocacy & Conflict Resolution

Cultural Diversity Communication HR Project & Program Management Health & Safety

Budget Management Human Resource Information Systems (HRIS) Healthcare Industry

PROFESSIONAL EXPERIENCE

HANOVER FOOT & ANKLE, Hanover Pennsylvania 2015 to Present

Medical practice, comprised of 4 physicians and 15 employees, specializing in treatment and minor surgery for foot and ankle problems.

HR Generalist / Office Manager

Ensure the seamless operation of all daily functions of the practice. Monitor the office budget, order supplies, pay all expenses and manage payroll and employee benefits. Interview, hire, onboard, train, supervise and discipline a staff of 10-12 personnel. Schedule doctors’ nursing home visits and pharmaceutical meetings. Orchestrate and lead monthly staff meetings. Resolve physician, staff, and patient concerns and issues.

Achieved significant savings by researching and switching to more cost efficient sources for procurement of supplies.

Delivered additional savings by training as a doctor’s assistant in order to provide backup without the need to hire additional part-time staff.

BROWN MACKIE COLLEGE, Birmingham, Alabama 2014 to 2015

System of for-profit colleges offering bachelor's degrees, associate degrees and professional certificates, with approximately 1,200 students.

Healthcare Administration Instructor

Taught classes to aspiring medical assistants in anatomy and physiology, infectious diseases, mental disorders, phlebotomy, pharmacy, medical terminology, medical coding, healthcare finance, electronic health records, clinical lab, and medical software applications. Prepared students for the medical assistant certification examination.

Played a key role in accomplishment of a 100% certification exam pass rate.

Created innovative online activities/assignments and designed a comprehensive lab skills training program to enrich students’ learning experience.

MELANIE GARCIA-GOODLING Page 2 717-***-**** acvzfo@r.postjobfree.com

CONSOLIDATED SCHOOL OF BUSINESS, York, Pennsylvania 2012 to 2014

Private, for profit educational institution, with ~600 students, providing professional degrees and diplomas in business, healthcare and other fields.

Medical Curriculum Coordinator & Medical Assistant Instructor

Designed and conducted a wide range of healthcare management and medical assistant classes. Managed medical department curriculum changes, involving course revisions and additions, as well as ordering of appropriate textbooks and instructional materials.

Provided students with in-depth preparation for medical assistant certification, with a stellar 100% pass rate.

CORNELL MEDICAL CENTER, Hartford, Maryland 2007 to 2012

Community based, non-profit system dedicated to maintaining and improving wellness through an integrated healthcare delivery system.

Human Resources (HR) Generalist

Conducted onboarding, orientation and training of all personnel within the practice. Hired, supervised, developed, motivated and disciplined 20 direct reports. Managed staff benefits and retirement packages. Resolved patient issues, mediated employee disputes and handled exit interviews. Managed budget, expenses, payroll and supply purchasing. Arranged monthly staff and physician meetings.

Realized considerable cost savings for the office by proactively mastering an online payroll program and taking over compensation management, previously handled by a private service.

Additional Experience (details upon request):

Medical Examiner, EXAM ONE/QUEST DIAGNOSTICS, Harrisburg, Pennsylvania (2012 to Present). Provide physical examinations, personal interviews and blood sample collection at client homes for determination of insurance eligibility and premiums.

Phlebotomist, Lab Technician, Insurance Specialist & Registration, WELLSPAN HEALTH, Harrisburg, Pennsylvania (2007 to 2012). Collected and tested fluid samples at 20+ laboratories. Processed and prepared blood specimens for shipping/courier pickup. Entered demographic and medical insurance information into the organizations database system.

EDUCATION

Master of Arts, Healthcare Administration Management

Strayer University, Marion, Virginia

Bachelor of Arts, Business Administration

Central Pennsylvania College, Summerdale, Pennsylvania

Human Resources Certificate

Central Pennsylvania College, Summerdale, Pennsylvania

Certified Clinical Medical Assistant (CCMA)

National Health Career Association (NHA)

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM)

National Health Career Association (NHA)

COMPUTER SKILLS

Microsoft Office (Word, Excel & PowerPoint), Meditech, Kronos,

Cerner, Eclipse, Traknet, Medent, Epic, EHR, HRIS

MELANIE GARCIA-GOODLING

6400 Dupont Ave. Dover, Pennsylvania 17315

717-***-**** acvzfo@r.postjobfree.com

[NAME]

[JOB TITLE]

[COMPANY]

[CONTACT INFORMATION]

[DATE]

Dear [NAME]:

My talents in interpersonal communication, strategic planning, innovative problem solving and motivational leadership should prove an exceptional fit for your organization. With excellent educational credentials combined with extensive hands-on human resource (HR) experience, successfully partnering with management to devise and implement strategies and key projects focused on business/institutional objectives as well as employee needs, I am confident that I can immediately contribute to the success of your team.

I have built a proven record of managing multiple priorities, projects and deadlines while thriving in a demanding and fast paced environment. In addition, my organizational abilities, precise attention to detail and drive to surpass expectations are among the most valuable attributes I would bring to any [JOB TITLE] position. Past experience and achievements include:

As HR Generalist / Office Manager for Hanover Foot & Ankle, delivering significant savings by cross-training as a doctor’s assistant in order to provide backup without the need to hire additional part-time staff.

AS HR Generalist for Cornell Medical Center, conducting onboarding, orientation and training of all personnel within the practice, as well as hiring, supervision, development and motivation of 20 direct reports.

Realizing considerable cost savings for Cornell Medical Center by proactively mastering an online payroll program and taking over compensation management, which was previously handled by a private service.

I would like to speak with you to discuss the many ways in which I may benefit your organization. Please contact me at your convenience to schedule an interview. Thank you for your time and consideration, and I look forward to hearing from you soon.

Sincerely,

Melanie Garcia-Goodling

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