Information Technology Sales
Resume:
Dynamic and resourceful management professional with progressive experience in operations, sales and customer services; a proven track record in achieving results through teamwork
Areas of Expertise
-Team leadership
-Operations management
-Inventory management
-Resource utilization
-Customer services
-Sales and retail operations
-Building and repairing computer systems
-Conflict resolution
Professional Experience
Information Technology Assistant Sep 2013 – Present
JELD-WEN
Manage diverse responsibilities in support role for different business functions
Handle customer services and ensure strict compliance with quality standards and customer satisfaction benchmarks
Work on operations and production particularly for building of the final product
Active member of the Safety committee; review and resolve workplace safety issues
Computer and Network Technician Mar 2013 - Present
Xtreme PC
Ensure efficient services to customers in repairing and servicing PCs, tablets, laptops, cameras, POS systems as well VoIP systems
Handle sales, customer services and resolve issues for networking equipment
Tax Preparer (seasonal) Jan 2012 – April 2014
Jackson Hewitt
Work on data entry for customer information and responses to facilitate tax filing
Ensure proper documentation in compliance with federal, state and local tax regulations
Distribution Supervisor Jun 2002 – Jan 2008
Cargill meat solutions
Progressed to team leadership roles; starting from regular hourly employee, promoted to lead person, shop steward for UFCW local 1776 and then to supervisor
Manage leadership responsibilities for a team of 15-20 employees in operations of a large shipping department
Conducted safety training sessions for own team and ensured disciplined work as well as effective resource utilization in synch with company goals
Ensured accuracy in product selection and shipment to customers based on orders
Handled product inventory with RF equipment; ensured proper inventory usage and turnover
Affiliations & Memberships
United Food and Commercial Workers (UFCW) local 1776 union
Shop steward
Led a team of employees to achieve customer satisfaction goals
Effectively managed company-employee relations; maintained mutually conducive environment as well as fair treatment for all stakeholders
Association of Internet Technology Professionals (AITP)
Student member
Education
MS Information technology - Information Security Mar 2015
Southern New Hampshire University, Manchester, NH
GPA: 3.334
Coursework (selected):
-Team and project leadership
-Communications
-Database design
-Operating systems
BS Information Technology – Networking & Telecommunications Apr 2013
University of Phoenix, Phoenix, AZ
GPA of 3.31
Coursework (selected):
-SQL
-Java I & II
-UNIX and Linux
-Project planning
Associates of Arts information technology Mar 2011
Axia College, Phoenix, AZ
GPA of 3.43
Coursework (selected):
-Web design
-WAN and LAN Technologies
Technological Skills
Systems: SQL Server 2008, UNIX and Linux, Windows XP, Vista, 7, 8, 10.
Programming and Markup Languages: HTML, C++, Progress 4GL / OpenEdge Advanced Business Language (OpenEdge ABL)
Productivity and designing applications: Adobe Dreamweaver and Flash, MS Access, Visio, MS Office suite (MS Word, MS Excel, MS PowerPoint), MS Project 2010
References
Thomas Hill
Owner,
Tom Hill Trucking
John Michalowski
Supervisor,
Michaels
Jacqueline Dercole
Supervisor,
American Red Cross
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