Customer Service Manager

GALINA METELEVA

**** ******* *****

RIVERSIDE, CA 92240

Home Phone # 760-***-****

Cell Phone # 310-***-****

******@*****.***

OBJECTIVE:

Seeking position in your Company. Where I can fully utilize my experiences, skills and personal qualifications allowing to work in a challenging and rewarding atmosphere.

SUMMARY OF QUALIFICATIONS:

-Administrating:

Keeping Journal or Ledger of accounts, Collection records, prepare notices and evictions, enforcement of rules and regulations.

-Record keeping:

Report of the credit history, signing all necessary documents depending on what particular property specifications or qualifications are.

-Maintenance Responsibilities:

To screen every maintenance request and prepare a work-order for lenders if necessary.

Schedule appointment by sending proper notices to tenants.

Performing units and side inspections.

-Strong customer service skills.

-Knowledge of different type of “Low Income Housing” including Senior Citizens and Families Section 8 Voucher Programs; Section 365 ; 402 and Assisted Housing Voucher Program.

-Computer literate, have knowledge of “Yardy”.

-Work tightly with communities organizations in all areas of my work (Neighborhood Watch, Police Department, City Hall, Community Services, Housing Authorities,) whatever needed to keep property and tenants protected and The Owner of the property to be respected and secure.

-Ability to conduct group presentations and interview effectively interpret apply and enforce the law and regulations pertaining to Housing programs.

-Work independently and communicate effectively both orally and in writing in two languages English and Russian.

-Establish and maintain effectively working relationships with Staff, Tenants and other Agencies.

WORKING HISTORY

1992-1997 Worked for “Kelm-Realty Management Co.”

Resident Manager for 46 units building and a Supervisor for an additional 46 and 20 unit complex.

1997-1999 Resident Manager for Low Income Family Town Homes; Trainee and floating Manager on a “as needed” bases.

Working for “Goldrich & Kest Management Co.“ for 24 units 2 Low Income Family Buildings in Santa Monica City.

1999-2000 Management Division as a Resident Manager Program Specialist I for 106 units Section 8 Senior Citizen Complex under Housing Authority County of Los Angeles (Community Development Commission)

2000-2003 Promoted to Program Specialist II Assisted Housing Division Housing Authority County of Los Angeles CDC.

2003-2008 Promoted to Run Satellite Office at West Hollywood city Location as a liaison for Housing Authority County of Los Angeles (CDC).

2008-Present. Apartment Manager for “Property Unlimited Management.

EDUCATION:

-High School Diploma 1973 School #54 from City of Novosibirsk, Russia

-Bachelor Degree Teacher of Art 1976 Pedagogical College #1 name of Makarenko

-Master Degree of Psychology 1981 Moscow State Lomonosov University, Russia

CERTIFICATES FROM EDUCATIONAL SEMINARS AND ACHIVMENTS:

1994-Apartment Association Greater Los Angeles Class“ Registered Resident Manager

1998-Certificate of Completion by G & K Management Co., Inc.”Intensive Resident Manager Procedures Training Course”

1998-Certificate of completion Seminar offered by Affordable Housing Management Association

1999-“Public Housing Customer Service” Certificate by NanMcKay and Associates,

2000-“Public Housing Occupancy” Seminar by NanMcKay and Associates,

2003-”Certificate of Appreciation “from New Contract/Portability Unit on behalf of Housing Authority of the County of Los Angeles.

2005-”Service Recognition Award” from Community Development Commission of the County of Los Angeles

2006-”Certificate of Proficiency”- 'Quadel” Consulting training the Affordable Housing Industry.

2008-”Rent and Income Training”- “Quadel” Consulting training the Affordable Housing Industry

2009- “Low -Income Housing Tax Credit” Assessment of Program Performance & Comparison to Other Federal Affordable Rental Housing Subsidies by Novogradac & Company LLP.