Willie Torrey

** **** ******

Iselin, New Jersey 08830

acvykk@r.postjobfree.com

Cell: 646-***-****

TECHNICAL SPECIALIST/DESKTOP

Verbal & Written Communications> Internal & External Support>Team Player

Experienced Technical Professional with Proven Ability to Approach Daily Situations with Intuitive insights, listening/ Discernment and Attentive Response Skills. Maximizing Full Utilization of Company Resources

TECHNOLOGIES

Operating Systems: Windows 95/98/XP/NT/2000/7/8, Microsoft Systems Management Server 1.2, Mac OS 9/10, iOs9, El Capitan,Unix, Linux Distros: RedHat, Suse, Ubuntu 9.04, Centos 6.4 OS/400

Database Utilities: Paradox, Dbase, Microsoft Access 2003, Lotus Approach

Applications: Microsoft Office 97/XP/2003/2007, 2010, Office 365, Open Office 3.1, Microsoft Outlook, Lotus Notes SmartSuite, Lotus Notes 8.5, Microsoft FrontPage 2003, Symantec Endpoint Projection 11.0, Kaseya VSA

McAfee Enterprise 8.8, PatchLink 6.4.0, GhostCast Server 8.2.0.1117, Numara® Track-It, Remedy, Bomgar 10.6.2, Cisco VPN Any connect 2.5, Juniper VPN, Altiris Deployment Solution 6.9, IE 7, Firefox 3.5.3, Google Chrome

Hardware: IBM compatible PC, IBM, Lenovo, Dell & HP Laptops, Iphone, Android & Windows 8 Smartphones, Novell Server, HP 9000, Macintosh G4, Hewlett Packard LaserJet Printers, Nortel IP Phone Models: 2007 & 1120 & Cisco 7941, Avaya 2420

PROFESSIONAL EXPERIENCE

ETS - 5/18 – Current - Desktop support Technician

Support of 100 users at Ewing, NJ warehouse location

SPS - 3/14/16-4/9/16 – IT Support Tech

Investigates and resolves hardware problems of computer and network users.

ESSENTIAL DUTIES

Administers network user accounts, mailboxes, voice mail, and extensions.

Performs technical fault analysis and troubleshooting.

Provides a wide range of technical support to all users internal and external.

Monitors network security and alerts.

Installs and supports desktop and server applications.

Developing documentation, including user guides, provide ongoing training of hardware and software usage.

NYRR - 9/12/15-11/1/15

Desktop Support Engineer

Provide desktop support for 200 users in Windows 7 Enterprise

Support of users in Office 365 environment

Remote manage workstations and macs

Install and configure workstations and mac Install and configure Cisco ip phones

Configure and troubleshoot & Deployment Iphone and Android smartphones

Configure and support of all iphone and ipad devices

EDUCATION / CERTIFICATION: New Horizons, New York, NY Window Vista Training 2008 Microsoft Certified Professional (MCP), Windows NT Workstations 4.0 2001 Certified PC LAN Technician 2000

Currently studying for CompTIA Linux+

Contact this candidate