ROGER CURTIS
PO Box ***, Pine Lake, Georgia ***72 843-***-****
acvygn@r.postjobfree.com
DISTRICT MANAGER REGIONAL MANAGER
More than 5 years of multi-unit leadership experience in the retail
industry as a top district manager with Dollar Tree and Family Dollar
overseeing up to 22 stores at a time. Recognized as a turnaround
specialist - took over 5 different districts in 5 states, cleaned up every
one, and drove them to unprecedented heights. Proficient in every aspect
of retail including customer service, operations, inventory, and team
building.
DOLLAR TREE
Turned around 3 different districts in NC, SC, and GA after a quick
promotion from store manager in 2013. Provided leadership, direction,
coaching, and support to teams of up to 287 managers and associates.
DISTRICT MANAGER - Atlanta, GA (up to 17 stores and $29M in sales) Jul
2015 - Present
Selected to turn around a broken district in Atlanta after success in
Myrtle Beach and Raleigh. This district had struggled with 4 different
district managers in the previous 3 years. Sales were in decline, shrink
was very high, standards were weak, turnover was high, staffing levels were
low, and morale was poor.
> Turned around this high-volume, inner-city district - led it from 4th
to 3rd in the region (12 districts).
> Drove the district's average comp sales performance to +2.9% over LY.
> Surpassed the sales budget virtually every month - averaged 107% of
plan.
> Increased the average transaction by 2% - easily beat the goal of
1.55%.
> Increased the district's customer count by 5% over LY - easily beat
expectations.
> Drove internal operational audit scores from the low 60s to
consistently in the high 70s.
> Received a regional award for outstanding overall performance by a
district manager in 2015.
> Identified as a high-potential manager in the company by regional and
zone vice presidents.
> Developed and promoted 4 store managers and 30 assistant managers (10
full-time; 20 part-time).
> Mentored 6 other district managers in the region since 2013; currently
training a new DM.
> Opened 3 new stores and converted a Family Dollar - completed every
project on time and budget.
> Served on the DM Advisory Board; co-developed shrink guidelines that
rolled out company-wide.
> Designed several new reports/spreadsheets that were adopted by other
districts.
> Rated as "consistently exceeds expectations" on the performance
evaluation (March 2016).
DISTRICT MANAGER - Myrtle Beach, SC (up to 15 stores and $22M in sales)
May 2014 - Jul 2015
Selected to replace a long-term DM in Myrtle Beach after success in
Raleigh. These stores were producing strong results but had significant
opportunities for improvement in store standards, operations, inventory
management, and merchandising. This district had been ignored by the
corporate office for several years.
> Led the district to greater heights with substantial improvement in
sales and key metrics.
> Ranked 2nd in the region (15 districts) with comp sales growth of 10%
- exceeded every sales plan.
> Consistently ranked in the top 3 in the region for total sales volume.
> Drove customer survey scores to 2nd in the region with 78% overall
customer satisfaction.
> Increased the average dollars-per-transaction by 2.55% and the
customer count by 6.5%.
> Managed inventory shrink at just 1.55% of sales - easily beat the
budget of 1.88%.
> Achieved significant reductions in supply costs and general liability
claims.
> Developed and promoted 3 store managers and 24 assistant managers (6
full-time; 18 part-time).
> Remodeled and expanded 2 stores - easily beat new targets with
increases of 100%+ over LY.
> Appointed to the company's District Manager Advisory Board by the
regional and zone VPs.
> Rated as "consistently exceeds expectations" on the performance
evaluation.
DISTRICT MANAGER - Raleigh, NC (up to 18 stores and $22M in sales) Apr
2013 - May 2014
Promoted to turn around a district that was completely broken upon arrival.
These challenging stores had not been meeting company standards for
several years - stock levels were extremely low, inventory shrink was out
of control, customer service scores were poor, and communication/morale was
weak.
> Quickly turned the district around, achieving considerable improvement
in all performance metrics.
> Drove customer satisfaction survey scores to 1st overall in the region
(12 districts).
> Cut inventory shrink to less than half - led the district from 4.03%
to 1.87% in just 1 year.
> Opened 5 new locations - completed every project on schedule and
within payroll budget.
> Developed and promoted 6 store managers and 15 assistant store
managers for the company.
> Identified, developed, and mentored 2 store managers who were promoted
to district manager.
STORE MANAGER - Garner, NC ($1.9M in sales) Aug 2012 - Mar 2013
Joined Dollar Tree as a store manager while awaiting the next DM
opportunity. Turned around a location that had been missing sales and
payroll budgets and drove it from $1.5M to $1.9M. Led a team of 20.
FAMILY DOLLAR
Turned around 2 different districts in VA and MD after a promotion from
store manager in 2010. Provided leadership to teams of 200+ including 22
store managers, 44 assistant store managers, and 150 associates.
DISTRICT MANAGER - Virginia and Maryland (up to 22 stores) May 2010 -
Aug 2012
Quickly turned around a district in Northern VA and Southern MD before
being hand-picked to take over a broken, challenging district in
Portsmouth, VA that was struggling with declining sales and very high
shrink.
> Turned the district completely around - increased sales 7% while
cutting shrink by 18 basis points.
> Identified, developed, and promoted 5 assistant store managers to
store manager.
> Opened 5 new locations - met all company expectations and project
timelines.
> Rated as "consistently exceeds expectations" on all performance
reviews.
STORE MANAGER - Various Locations in North Carolina Mar 2009 - May
2010
Previous experience as a produce manager and training specialist with Food
Lion in North Carolina.
Central Carolina Community College (1999-2000); Honors Diploma, Western
Harnett School (1999)
Toastmasters International (2015)
Roger Curtis 843-***-**** acvygn@r.postjobfree.com