Customer Service Sales

Milton Smith Jr.

***** **** ***** **** ***. ****

Katy, Texas 77494

832-***-**** Home

832-***-**** Cell

*************@*******.***

SUMMARY OF QUALIFICATIONS:

Extensive management and supervisory experience

Extensive experience and training in Sales, Customer Service, Collections and

Call Center Management

Excellent ability to establish good rapport and working relationships

with all levels of management

Work well under pressure, excellent follow-through, perseverance,

detailed oriented and organized

Substantial knowledge and understanding of Sales, Customer Service, Call

Center Management and Collection methods and objectives

Customer Service experience includes Sales and Collections both inside

and outside with extensive problem solving and scheduling

PROFESSIONAL EXPERIENCE:

04/09 to Present

Western and Southern Life

Insurance sales rep/ sales manger

Managed and recruited sales team for full service life insurance

company

06/07 to 04/09

American Income Life

Sales Representative/Manager

Managed and recruited a sales team selling supplementary Life Insurance

Plans to unions and association members.

06/06 to 06/07

Ameripure

Sales Representative

Market water treatment system to the public through in home presentation and demonstration sales appointments.

03/05 to 06/06

CitiFinancial Mortgage

Account Executive

Establish and maintain a broker base of approximately 30 mortgage brokers and an additional 40 prospective brokers. Solicit and sell wholesale mortgage products with production goals in the 500,000.00$ to 1.5 million dollar range per month.

11/04 to 03/05

LTD FINANCIAL

Commercial Collection Representative

Responsible for the collection of delinquent and charged off business accounts. Negotiating settlements and arranging payment plans to resolve delinquency. Portfolio approximately 1.2 million dollars

06/03-08/04

ACOUSTIC HOME LOANS

Account Executive Houston area

Created a queue of approximately 140 real estate professionals.

Responsible for maintaining client relationships and ensuring those loans are funded and serviced in a timely and expeditious manner. Developed new client relationships.

11/98-06/03

H & R BLOCK MORTGAGE

Team Leader

Responsible for an average of $2,000,000 individual loan productions

generated monthly. Manage daily, weekly and monthly Pipeline Reports, ensuring monthly projected funding goals are met. Coached and trained a team of Jr. Loan Officers and Loan Specialists in a call center environment.

1/98-10/98

HOME FUNDING FINANCIAL GROUP

Vice President Production/Sales Manager

Managed and coached a team of Loan Officers and Call Center Telemarketing Representatives, in the acquisition and sales of Sub-Prime home equity loans.

1997-1998

STANDARD FINANCIAL INCORPORATED

Team Leader

Averaged individual loan productions of $1,000,000 monthly

Managed and coached a team of Loan Officers, Processors and Call Center Specialists.

1995-1997

TRANSAMERICA FINANCIAL

Collection Manager

Responsible for achieving branch collection objectives in a varied

Consumer and Real Estate Lending outbound call center environment. Managed 63 Collection Representatives in the generation $3,000,000 in sales of various loan products monthly.

1992-1995

LONG BEACH MORTGAGE COMPANY

Collection Manager

Responsible for collecting on $90 million dollar Real Estate portfolio

60 and 90-day delinquency with an average balance of $150,000 to

$600,000. Managed 50 Collection Representatives in an outbound Call Center environment.

EDUCATION AND TRAINING:

Associate in Arts, Business

Lake Michigan College, Benton Harbor, MI

California Department of Insurance Licensed Life Agent 0D76307

Service in Today's Business Environment, Certificate

Columbia University, New York, IBM sponsored seminar

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