LAUREN K. FRIEND

**** **** **** ****** ** *****

Home: 570-***-****

acvxnn@r.postjobfree.com

CAREER OVERVIEW

Candidate with over 10 years experience seeks more challenging customer service position with a dynamic organization that will leverage and build on my current experience and skills. Detailed orientated with strong analytical and problem-solving skills. Outstanding communication and technology skills with computer proficiency. WORK EXPERIENCE

ZONEMANHATTAN

Bronx, New York

Office Assistant

Delegated customers request and special orders to proper personnel. Responsible for a variety of administrative and clerical duties necessary to run an office efficiently.

Directly handled multiple phone lines, functioned as primary liaison to customers and ensured a consistently positive customer experience. Organized and maintained paper and electronic files. Accurately typed varied correspondence in a timely manner. 02/2012 to 01/2013

THE CHANGE GROUP INC

Manhattan, New York

FX Sales Consultant

Managed cash stock and inventory balances accurately. Regularly sought opportunities to up sell and add on additional merchandise. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Ranked number eight, most effective local sales representative in the local region out of 30 representatives.

Organized and emailed weekly sales reports for the sales department to track product success.

02/2009 to 01/2012

STARBUCKS COFFEE COMPANY

Manhattan, New York

Barista/ Shift Supervisor

Promoted six months after being hired from a barista to shift supervisor. Trained and educated the workforce regarding proper work completion and adherence to company standards.

Ensured customer satisfaction and product quality. Provided assistance to the manager by ensuring guest satisfaction. Responsible for cash transactions and keeping a log of all expenses and daily bank deposits.

05/2004 to 08/2009

MACY'S INC

Manhattan, New York

Sales Associate

Expedited the resolution of customer problems and complaints. Promoted/ sold and secured orders from existing and prospective customers through a relationship-approach.

Maintained selling floor presentation.

Responsible for general cash functions.

09/2007 to 05/2008

EDUCATIONAL BACKGROUND

Northampton Community College, Tannersville, Pennsylvania Continuing Education 2005

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