Lucretia Little

*** **** ***** *** * Westfield, IN 46074

Cell: 773-***-**** acvxdg@r.postjobfree.com

Summary

I am a dynamic payroll professional with a strong proficiency in performing daily payroll and human resources operations. I am experienced in recruiting, administrative support, and customer service. I exhibit the ability to drive change, influence others, and communicate effectively. My skill set is essential to producing results and effectively leading change. I am comfortable interacting with all levels of an organization. I encompass excellent problem solving and negotiating skills. Also, I am able to make independent decisions quickly with minimal management escalations.

Highlights of Qualifications

Processed payrolls for 300+ clients accurately

Familiarity with business processes, planning, and management of numerous projects

Excellent interpersonal, social, practical, and diplomatic skills

Ability to identify issues and find practical resolutions

Ability to write reports and business correspondence

Ability to motivate, influence, and gain commitment at all levels of the organization

Experience

Paychex, Indianapolis, IN

Payroll Specialist 01/2016-Present

Generate and maintain employee payroll as well as benefits information in the payroll system

Reconcile and confirm the accuracy of the payroll data

Research and resolve payroll differences and errors to ensure accuracy

Process and issue salary through manual payroll checks, banking and direct deposit

Provide time sheets to clients

Respond to payroll processing inquiries

Review, analyze, check and correct payroll records

Capital One, Richmond, VA

Administrative Support 02/2014-01/2016

Processed department password and systems access

Opened, sorted, and distributed incoming messages and correspondence

Scheduled meetings, appointments and organized management daily calendars

Managing and submitting expense reports

Typed documents and office communications

Performed internal audits ensuring office procedures operate efficiently

Scanned, copied, and fax documents

Capital One, Richmond, VA

Disputes Manger 06/2011-01/2016

Fields inbound calls from customers, answering questions about potential product upgrades, providing an unmatched customer experience, and handling customer concerns through one call resolution.

Selected to provide training assistance as Coach for Chesapeake and Philippines site launch

Became the lead "go-to" person for new hires with particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Facilitated team meetings; teaching new policy and procedure updates

Received a “ROAR” Award for achieving metrics in the top 20 percentile

Recognized as a Royal Diamond award recipient for delivering consistent exceptional customer service via monthly survey results.

Beta Phi Omega Sorority, Inc.

Alpha Alpha Chapter President 12/2007-Present

Utilize time management, communication, and organizational skills while overseeing 15 members in philanthropic, disciplinary, and recruitment activities.

Received the 2015 Leadership Award which nationally recognizes one member for outstanding leadership within the sorority.

National Recruiting Director

Lead in planning and implementing organizational recruiting protocol

Trained on issues such as conflict management, decision-making, mentoring, and emotional distress

Utilize leadership and communication skills as well as demonstrate empathy and the ability to create and supportive environment for potential members.

Increased potential membership database by 20% within the last six months

Education

Southern Columbia University

Human Resources Management, BS 08/2013-Present

Certification Training

A Better Bottom Line: Employing People with Disabilities

Technical Skills

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint

Operating Systems: Windows (all versions)

Web and tech savvy

Community Service

Facilitate a Safer Sex workshop every semester

Manage an annual unity service project comprised of 100 volunteers in conjunction with Atlanta Food Bank

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