Armando D Santiago

Tel. 520-***-**** (acvwzn@r.postjobfree.com)

Casa Grande, AZ 85122

Technical skills:

Very strong knowledge/experiences, desktop support and maintenance of Telecoms, Fiber Optics, Electronic circuits, RF PTP/Mesh Microwave and Wireless Installations, POTS, CPE, VOIP, PC, printers, scanners, modems, monitors, Ethernet, TCP/IP, MPLS, CCTV, Surveillance/Security Systems installations, Fiber Optics, IBS installations, LAN/WAN, Cisco Routers/Switches, Wired/Wireless Access Points, paging systems, Two-Way Radios, IP PABX, Transmission equipment, ISDN, DS1, DS3, E1, E3, STM-1 SDH, AC/DC Power Rectifiers, UPS, Multiplexers, Local and IPLC circuits including voice and data.

Technical background with hands-on approach that perseveres to achieve best results. Proven ability to manage Cellular sites 2G/3G/LTE, Data Centers, Field Support, project roll-out and site installations

Other Skills

Holder of a Arizona driving license.

Handles software/hardware testing of RF Wireless, electronics, design KPI, installations, configurations, optimization and commissioning.

Working knowledge with network interfaces like RS232, RS422, RS485, SNMP, T1/E1, SDH/Sonet and SIP

Ability to train others and handle fiber fusion splicing machine, fiber connectors and terminations

Experienced and expertise in Network Analyser, Spectrum Analyser, Oscilloscope, Digital meters, OTDR, Power Meter and other testing equipment

Knowledge of broadband, engineering electronics, circuit boards and computer equipment

Proicient in MS Office (Excel, PowerPoint, Word and Access), MS Project, Visio, Adobe Acrobat, Windows 7/8/10, SQL Server

OSP/ISP Feeder Fiber design and allocation of nodes to Central Office

Initiative and persistence.to maintain documentations and drawings

Ability to initiate design, site survey, plan and read schematic drawings

Willingness to accept responsibilities for action

Handles manhole, aerial and duct preparations for fiber pulling

Excellent trouble shooting skills that identifies root of problem and develop an effective solution.

Work autonomously, ability to plan and organize to meet schedule.

Professional experience:

Wireless Nurse Call Systems Inc. - Chandler, USA Jan 2016 to Mar 2016

Technician/Engineer

Responsibilities:

Responsible for IT (RF Wired/Wireless Transmitter & Receiver, Security Access Control, LAN/WAN Network) and Development of company products for enhancement and develop high level designs documents and project plans to meet business requirements. Assist and provide technical support, maintenance, installations, repair, soldering of PCB, PC, printers, monitors and assistance in project deliveries all over the USA. Provide daily assistance/guidance, on-call, trouble shoot and diagnose fault calls from the clients. Maintain service level agreements and work with customers on new developments, enhancements, and training.

Wajda International Technology Services Jan 2015 to Nov 2015

Fiber Design Engineer

Responsibilities:

Responsible for the sales, operations & management of the company, project managing and conceptualizing business costing and pricing, handling planning and design of Fiber Optic Network for our local clients/operators, planning/installation/implementation/commissioning of FTTx. Conducted and responsible for Fiber installations for ISP/OSP, fusion splicing and OTDR/Power Meter (OLTS) Testing. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Sites, preventive maintenance, structured cabling & testing(copper & fiber-FTTx). Prepared sales proposal, planning and network design to local ISP utilizing copper and fiber access.

Radiance Communications Solution – Bahrain Jun 2011 to Dec 2014

Technical Consultant

Responsibilities:

Responsible for the sales, operations & management of the company, project managing and conceptualizing business start-up processes spanning requirement analysis, marketing, quality control, costing, estimation and pricing, handling planning and design of Fiber Optic Network/Structured cabling for our local clients/operators, planning/installation/commissioning of RF wireless & microwave equipment to local carriers like Batelco, Zain and Viva. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Cell Sites 2G/3G/LTE, preventive maintenance, structured cabling& testing(copper & fiber-FTTx) and Microwave(Nera, SAF, Dragon wave, Huawei, SIAE, NEC) installations. Prepared sales proposal, planning and network design to local ISP utilizing copper and fibber access.

Spectra IT – Bahrain

Technician Mar 2010 to May 2011

Responsibilities:

Responsible for the company sales, technical operations, design, planning, provisioning, supervision and installations of RF Wireless Broadband /Licensed & Unlicensed Microwave equipment(Ethernet and TDM), Wi-Fi, IP CCTV, GSM/3G Cell Sites, Structured Cabling(fiber & copper) for our clients in Bahrain. Supply and maintain two-way Motorola radios to major clients in Bahrain. Prepared proposals, tenders and BOQ, quotations to prospective clients. OSP design, planning and supervision of fiber optic cabling/splicing project at Gov’t Ministries for Security Systems, CCTV (IP Cameras) and Access Control installations around Bahrain.

Handles site survey, planning and design 100Km fiber optic project around Bahrain for Huawei/Viva.

2Connect WLL – Bahrain Feb 2009 to Jan 2010

Network Engineering Manager

Responsibilities:

Responsible to the Senior Operations Manager for the design, planning, implementation, provisioning and review technical proposals of customer job requirements (i.e. fixed access, Licensed & Unlicensed Microwave, copper/fiber FTTB). Assisted Sales/Account Managers in BID, designing customer engineering solutions to support project proposals and opportunities. Manage engineering staff, develop new processes for management & design of the IP/MPLS & network, documenting existing records, define and document requirements for new systems, define and implement project plans, sought quotations from different suppliers/vendors for equipment purchase. Project Manager of Local Loop Unbundling (copper & fiber) for Bahrain using Keymile Milegate-DSLAM equipment. Evaluate and propose standard products for company requirements.

Al Daaysi Telecom – Bahrain Dec 2007 to Jan 2009

Technical Sales

Responsibilities:

Handles Technical and Sales operations of the company that offers solution for clients structured cabling(fiber & copper), Active components(Cisco/3Com), Access Control, CCTV, PABX and Wireless products. Prepared proposals, GSM outside plant tenders, BOQ and quotations to prospective clients. Conducted site surveys and prepared network design for structured cabling(copper & fiber), broadband wireless/microwave for installations. Responsible for the deployment of skilled manpower for the Microwave Project installations at Jaipur, India. Supervision of Nokia BTS cell sites installations including IBS, rectifiers/Indoor Ultrasite Cabinets/2G&3G antennas/Grounding, Feeder and jumper cables, Microwaves for Nera/NSN/ Flexihopper and Harris Stratex. Designed and sent to fabrication 2G/3G antenna and microwave structural frames for monopole, green field and rooftop tower.

Business Advance Technology-Bahrain Feb 2006 Dec 2007

Technical Sales

Responsibilities:

Handles sales and technical operations of the company. Prepared project proposals and quotation to prospective clients. Conducted site survey and prepared network design for structured cabling (copper & fiber), broadband wireless(pre-wimax) and microwave transmission project to our local clients. Prepared bill of quantity for network structured cabling that includes, UTP cables, fiber optic cables including splicing & testing, Cisco switches and installations cost. Provision of skilled manpower to local PTT (Ericsson/Batelco) for 3G upgrade installations, MTC Vodafone (Zain) Preventive Maintenance of 160 sites, FCCI/Nokia/Nera BTS 2G/3G installations, IBS, Metco-Kuwait Microwave installations for MTC Vodafone projects. Prepared BTS Ultrasite folders for client’s final acceptance. OSP Project Management of 24Km fiber optic laying/splicing at Bahrain-Saudi causeway for King Fahd Causeway CCTV and access control installations.

Business Communications Services-Bahrain July 2005 to Jan 2006

Network Engineering

Responsibilities:

Handles network services activities within the company. Assist with pre-sales activities and prepared project proposals and bids. Respond promptly to customer support requests. Maintain awareness of the current state of the company and client infrastructure through documentation, monitoring tools, vigilance and focus. Responsible for network design, planning, cost estimation and implementation of networking infrastructure for our clients that utilizes fiber optic(FTTB), wireless and copper cables. Assigned to handle the QA/QC and prepared quality control/safety procedures and inspections for the ongoing projects.

L.M. Ericsson – Sweden/UAE/Bah/Omn/Qat/Kwt/KSA Aug 1999 to Jan 2005

Bahrain Project Engineer (datacom/transmission) Trainer O & M Engineer

Responsibilites:

Handles hardware/software installations, testing, commissioning, OSP/ISP, network operation centre (NOC) & maintenance of GCC(CCASG) Fiber Optic Project. Installations, testing and commissioning of Transmission equipment like Marconi SDH, U-Mux, Encryption Units, Data communications equipment (Switches/Routers/Terminal Servers), Power Rectifier and Network Management System around GCC fiber optic project. Responsible for conducting OJT (On the job training) for our customer in Bahrain Defence Force (BDF) for a period of one year. Prepared customer documentations, obtained sign off, test results and certificates. Spare parts testing, weekly CCASG fiber cable route patrol and test equipment routine calibrations. Install and handles VIP customer for BTS and RBS implementations/upgrades of Bahrain 550K project.

HSBC British Bank – Dubai, UAE Feb 1998 to July 1999

Telecommunication Officer

Responsibilites:

Running day-to-day Network Operations of Middle East Management covering the whole UAE, Oman, Bahrain, Qatar, Azerbaijan, Jordan, Lebanon, Mauritius and Armenia.

Project implementation, planning, documentation, equipment order, set-up, call control table (call flows), installations, testing and commissioning of HSBC’s First Call Centre in the Middle East. Responsible for Call Centre Telephony equipment logistics like Aspect ACD, IVR and Voice Recorder. Coordinated with PTT’s regarding leased circuit installations, testing and troubleshooting. Provided onsite/offsite support to branches/regions to resolve operations & technical issues. Prepared feasibility study and network diagrams for every project. Performed installations of Multiplexers, Hypercom Frame Relay, modems, Hubs, LAN switches, routers, and AS400-ATM connectivity. Maintains up to date network records/diagrams and prepared weekly and monthly reports.

Linear Electronics – Bahrain Dec 1996 to Jan 1998

Operations & Technical Support

Responsibilities:

Provided Technical support for Bahrain, UAE, and Saudi Arabia. Preparations, installations and maintenance of Micom frame relay, Timeplex multiplexers, various modems, PABX/Key System and OBU/Brokers Dealing room voice boxes. Prepared maintenance proposals and systems upgrade to existing clients. Provided technical assistance to new staff. Prepared project proposals and promoted range of company/partners products to existing and potential clients. Performed onsite/offsite technical support in other GCC countries. Attended seminars and workshops to improve knowledge.

Reuter Middle East Ltd – Bahrain Apr 1989 to May 1995

Senior Field Engineer

Responsibiltes:

Running day-to-day Technical Operations of Bahrain, Qatar, Iran and Yemen. Supervised Engineers and sub-contractors handling Customer Support for Reuters equipment installations and maintenance (hardware, software, data communications, networks, etc). Liaised with various PTT (Batelco, QTEL & TCI) to ensure Telecom Quality Standards are met and Service Level Agreement (SLA) are implemented. Prepared monthly Technical Report for Communications, Field Operations and other related technical issues. Planned and ensured equipment required for installations are made available by doing the right monthly forecast. Prepared budget and control capital expenditures within the department. Built-up and maintained harmonious relationship with clients and ensures that department deliver high quality services. Trained and develop technical staff to support new type of services.

Bahrain Telecommunications Company (Batelco) Oct 1984 to Apr 1989

Senior Technician

Responsibilities:

Performed duties that involve equipment set-up, installations, maintenance and troubleshooting of legacy circuits. Delegated and assigned routine jobs, ensure orderliness, follow-up project installation, pending jobs and maintain spare parts stocks and consumable. Trained and developed subordinates to handle the installation and maintenance of terminal equipment. Supported and coordinated with other areas and suggest new ideas or techniques to improve equipment operating condition. Liaison with Sales Executives and prepared survey report for a new installation. Handled repair and trouble shooting of Reuters equipment up to component level. Set-up and tests leased circuits with Batelco-ISTC in preparation for equipment installations.

Brown & Root International – Bahrain Dec 1976 to Sept 1984

QA QA/QC Documentation Supervisor

Responsibilities:

Responsible to the QA/QC Manager for the set-up, operation and maintenance of Documentation records system as applied to the Fabrication Yard activities. Details covered include Non-destructive Test reports, Pressure Test records, Paint/Coatings and Visual In-process inspection records. Preparation, audit and monitoring of ongoing work projects, engineering drawings, and weld log register books for both mechanical and structural work. Prepares and assembles QA/QC final inspection records package for submission to clients. Responsible for a Team of four (4) Technical Clerks and one (1) Statistics/Scheduling Engineer.

SUMMARY OF EXPERIENCE:

Project Management, Field/Customer Support, Supervision and Network Design.

Managed, Set-up, plan and install transmission equipment like Licensed & Unlicensed Wireless (Motorola, Airaya, Ubiquiti, Nanostation, SAF, Nokia, Nera, NEC, Dragonwave, Huawei), SDH/Fiber Optics and Sat/VSAT.

Supervised, implement, install, site documentations and upgrade Ericsson/Nokia GSM/2G/3G base stations.

Site documentations of GSM/2G/3G/Microwave implementation that includes site design plan, test plan, commissioning plan, Final acceptance test, equipment installations, maintenance plan and as-built drawings.

Maintains harmonious relationship with sub-contractors/local suppliers and vendors.

Oversee, set-up and install Cell sites for Batelco (Ericsson) and Zain (NSN), Viva (Huawei).

Designed, fabricate and install structural steel support frames for Microwave and GSM/2G/3G antennas.

Conducted On-the-Job Training with clients and subordinates with various equipment like SDH/STM-4, Fiber Optics Fusion Splicing/OTDR & Power Meter Testing, Keymile(Ascom) multiplexer, Datacom TCP/IP, 3Com switch/router/server, desktop computers/printers/server, software installations/upgrades, test equipment operations, AC/DC power rectifiers.

Handles validation testing, factory acceptance, certification sign-off, customer support, implementation, commissioning, roll out, and trouble shooting of fixed access network.

Handles Printed Circuit Board assembly, soldering and reworks that includes PCI cards, motherboards, SATA hard disk, Ethernet cards and software installations.

Handles testing of copper legacy circuits testing and commissioning

Maintenance of local ISP LAN/WAN and Microwave links.

Prepared customer documentation, test report, and monthly report.

Attended project meetings with clients and updated management accordingly

Project management of Call Centre installation, set-up, commissioning of PABX/CTI/ACD/Telephone Management System/ATM/Frame Relay switches.

PROJECT TYPES PERSONAL DATA

Fiber Optics Project Military GCC(CCASG) Educational Qualifications: B.Sc. Elect Engg.

Licensed/Unlicensed RF Wireless (Microwave) IP-PABX Splicecom Course

OSP/ISP Fiber installations(FTTH) for Batelco SDH (AXD) Course

Gov’t Ministries and Security Systems Project Fiber Optic, Fusion Splicing and OTDR Course

WiFi Access Points Project Shopping Malls Supervisory and Mgmt. Course

Microwave Implementations-Jaipur, India Quality Education Course

HSBC LAN/WAN/ATM/Frame Relay Roll-out Data Communications Course(3Com/Cisco)

Batelco/Zain/Viva GSM/2G/3G/LTE Roll0ut Project Management Course

HSBC Middle East Bank First Call Center Network Supervisor Course (Novell)

Foreign (countries) Experience

U.K., Hong Kong, Switzerland, Turkey, UAE, Iran, Qatar, Yemen, Bahrain, Kuwait, Oman, KSA, Azerbaijan, Finland and Sweden.

Languages: English, Tagalog, Spanish and some Arabic.

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