Windy Carson

**** ******* ******

Columbus, Ohio 43223

614-***-****

Summary

More than ten years of progressively responsible experience providing quality customer service and administrative support. Providing valuable characteristics including excellent organizational skills, hands on technical knowledge, a superior memory for details and a strong work ethic combined with the ability to maintain professionalism at all times and using discretion when handling confidential data.

Work History

July 2015 to June 2016 - Self-Employed - Personal Assistant - Columbus, OH

Provided physical, clerical and emotional care to client in their home.

October 2010 to July 2015 - Automated Health Systems - Customer Service Representative - Dublin, OH

Researched and provided Ohio Medicaid eligibility and benefit information to consumers. Verified status of prior authorization requests, offered social service referrals and local office contact information.

November 2007 to October 2010 - Sedgwick CMS - Customer Service Representative - Dublin, OH

Informed providers of the status of submitted medical claims and/or appeals including payment information. Examined processed claim for errors and rush reprocessing if warranted. Informed callers of required documentation and time frames for processing.

October 2001 to November 2007 - Ohlinger Publishing Services - Editorial Assistant- Clintonville, OH

Prepared presentations, mailings and correspondence. Performed competitive marketing comparisons of college level textbooks. Recruited text reviewers and assisted authors with art manuscripts and permissions. Frequently provided administrative relief to editors.