Joesond Augustine

Cell Phone:562-***-****

E-mail: acvwiq@r.postjobfree.com

**** ******** **. *** **

Citrus Heights, CA 95610

OBJECTIVE

Looking for a position as a Phlebotomist or Customer Service/Sales where I may use my knowledge of lab work, laboratory testing procedures and my experience in Customer Service.

EDUCATION & TRAINING

High School Diploma

Rialto High School

Phlebotomy Certification

Clinical Training Institute (CTI), Bakersfield CA

Externship: Ridgecrest Regional Hospital, Ridgecrest CA

SUMMARY OF STRENGTHS

Good knowledge of phlebotomy procedures and equipment

Special talent for instructing patients with procedures

Skill in determining most appropriate site to obtain specimens

Thorough understanding of centrifugation and specimen aliquoting

Excellent understanding of managing office or laboratory work relevant to the position

Exceptional listener and communicator

Computer-literate performer with great data entry skills and the ability to cover a variety of applications including Microsoft Office.

Friendly, flexible team player with the ability to multitask.

Proven relationship-builder with great interpersonal skills and a proven energetic self-starter.

Mature, resourceful team player who excels at building trusting relationships with customers and colleagues.

Quick learner with the ability to meet deadlines in a high volume work environment

Extensive experience in Customer Service and Sales

CERTIFICATION

• National Healthcare Association – CPT

• Current CA State Phlebotomy License – CPT

SPECIAL SKILLS

• Excellent verbal and written communication skills

• Confident and a rational ability to work independently

• Fabulous organizational and interpersonal skills

• Intense lab skills

• Exceptional ability to work with a diversity of population

PREVIOUS WORK EXPERIENCE

Phlebotomist 07/2013 - 03/2015

Cayman Islands Health Services Authority

Job Duties: Greet patients, receives and interprets laboratory request slips.

Ensures specimens are collected in the time, amount and type of specimen required. Urine collections, collects blood specimens from ambulatory or bed patients via venipuncture, finger, heel, using standardized procedures. Performs timed blood collection procedures, such as glucose tolerance tests. Carefully observes the patient for any sign or symptoms of physiological reactions after blood collection. Check specimen labels and properly labels collected blood specimens with appropriate patient identification information and delivers specimens within the established time frames. Applies established guidelines concerning the release of information on test results etc.

Phlebotomist Professional 03/2012 - 03/2013

Ridgecrest Regional Hospital

Job Duties: Greet patients, receives and interprets laboratory request slips.

Ensures specimens are collected in the amount and type of specimen required. Urine collections, collects blood specimens from ambulatory or bed patients via venipuncture, finger, heel, using standardized procedures. Performs timed blood collection procedures, such as glucose tolerance tests. Blood collection using a lancet, capillary tube, pipette, or glass slide for blood smears (A.K.A the feather). Carefully observes the patient for any sign or symptoms of physiological reactions after blood collection. Check specimen labels and properly labels collected blood specimens with appropriate patient identification information and delivers specimens within the established time frames. Applies established guidelines concerning the release of information on test results etc.

Asst. Mgr/Hitch Professional 05/2010 - 01/2012

UHaul

Job Duties: Assisted in the day-to-day operations of the store, ensured that the inventory and stocking was well maintained, received deliveries for Uhaul, performed cash pulls and cash deposits according to company guidelines, installed and maintained hitches, automotive maintenance, drove 1 - 3 ton (cargo) trucks, drove automotives with automatic and manual transmissions, assisted in the filling and ordering of inventory, operated manual and power tools, operated computer to process financial reports process orders.

Seasonal Sales Representative 08/2009 - 06/2011

MarketStar Flo TV

Job Duties: Customer care, customer service, technical supports, call reports, cashier responsibilities, sold personal televisions, computer literate, and attend training teleconferences.

Sales Representative 11/2008 - 12/2009

T Mobile Best Wireless

Job Duties: Team leader, customer care & customer service, cashier responsibilities, cash deposit responsibilities, account activations, sold wireless phones, accessories and service-based technology products in a high-traffic environment, able to operate a computer, and organize work schedules

Certified Barista 01/2007 - 11/2008

Starbucks

Job Duties: Team leader, customer service, cashier responsibilities, food handling and store sanitation.

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