SKILLS SUMMARY
Experienced Senior Technical Writer with over 15 years in Technical Writing covering both Software and Hardware development in various fields.
Inspired professional with a successful 8.5 year past performance with Broward County Government, Enterprise Technology Services
SharePoint Administrator for Broward County Security Department (assigned and removed employees from the Security Department's SharePoint web site)
Five years experience using Active Directory - was one of the IT Department's resources when Broward County rolled out AD countywide - visited the Airport and Veterans Agencies to aid the employees in understanding how to use AD
Expert in Microsoft Office 2010 Suite
Capacity for quickly mastering new technology
Interface diplomatically and tactfully with customers at all levels
Demonstrated history of producing accurate, timely documents and critical deliverables
Flexible and versatile, problem solver, able to maintain a sense of humor under pressure
Thrive in deadline-driven environments
Outstanding team-player
Obtained a Certificate of Completion for the ITSM Academy’s Accredited ITIL® Version 3 Overview Course - was a board member of the IT department’s ITIL Change Advisory Board for software development.
EMPLOYMENT HISTORY
MEDNAX/PEDIATRIX (SNI TECHNOLOGY) PART TIME REMOTELY FROM HOME JULY 12, 2013 TO JANUARY 17, 2014
TECHNICAL WRITER
AS A TECHNICAL WRITER - FORMATTING VARIOUS COMPANY POLICIES AND DESIGNING A MANUAL WHICH CONTAINS ALL OF THE REFORMATTED POLICIES.
Broward County Transit – IT May 23, 2011 to June 22, 2012
Senior Technical Writer
As a Senior Technical Writer – Developed and wrote technical documentation on various applications used by Broward County Transit. Documentation included application Installation, Administration, User Guides, and Reference guides of various software applications used by Broward County Transit. Wrote several White papers covering various aspects of transit applications. All documentation created using MS Word.
Information Systems Analyst III
As an ISA III - Tested various applications used in the transit department. Involved with the selection of vendors for various Transit projects via proposal analysis.
Charter Schools USA (Technisource) July 2010 to August 2010
Technical Writer
As a Technical Writer - Designed and wrote an Administration Guide for their Student Information Systems Web-based application using MS Word.
BROWARD COUNTY GOVERNMENT – ENTERPRISE TECHNOLOGY SERVICES January 2002 to October 2009
Technical Writer / Security Analyst / Quality Assurance Tester / Instructional Designer
As a Technical Writer – Designed and wrote various hardware and software documentation including:
User Guides
Administrator Guides
Quick Reference Cards
Training Manuals
Created keyboard-enterable forms utilizing content controls, text boxes, date pickers, and drop-down lists
All documentation created using MS Word, Visio, PowerPoint and Excel
As a Security Analyst – Developed and wrote Disaster Recovery documentation including:
Business Impact Analysis
Disaster Recovery Plan
Continuity Of Operations Plan
Evaluated Disaster Recovery software applications (SunGard’s Paragon DR application)
Participated in computer forensics for Broward County agencies
Designed PowerPoint presentations on computer security best practices and hurricane preparedness
As a Quality Assurance Tester – Manually tested various Web-based software applications for Broward County’s Agencies and Customers
Developed Test (Use) Cases used in testing various Software Applications
Developed Test (Use) Cases from Design Specifications for various Software Applications
Used pre-existing Test Cases to test various Software Applications
As an Instructional Designer – Designed and wrote documents for various applications which were used by instructors in the classroom for enrichment of Broward County employees
AMERICAN EXPRESS May 2000 to March 2001
Documentation Specialist / Lead Technical Writer
As a Documentation Specialist / Lead Writer- Designed and wrote various software documentation for their New York Risk Management and LA/C Latin American/Caribbean divisions
Designed, development and wrote various software documentation for specific projects including:
Project Development Plan
Project Definition Report
Business System Analyst Report
Was the business integration liaison between the technical and non-technical teams, clients and business partners
Facilitated various business meetings
Assisted the project manager
All documentation created using Framemaker, RoboHelp and Visio
E-LYSIUM TRANSACTION SYSTEMS, INC. August 1999 to May 2000
Publications Department Project Manager
As a Publications Department Project Manager – Was responsible for scheduling and writing all documents pertaining to E-lysium’s software products
Managed, created, edited & published of all of the documentation for internal use including:
Standardized forms
Marketing (brochures, marketing plans, etc.)
End users guides, system administration manuals, training manuals
The Company’s Business Plan and Marketing Plan documents
Documentation for their GUI WEB Java software products
All documentation was created, produced and published using Microsoft Word, Adobe Acrobat, PowerPoint, Visio, OrgPlus and other software tools
Edited various documents for their legal department
Convergys March 1999 to August 1999
Quality Assurance Tester / Senior Technical Writer
As a Quality Assurance Tester – Was involved in the QA testing of the documentation
As a Senior Technical Writer - Created & edited various AS/400 application documents for their service providers (telephony, cable, and high-speed data customer support solutions)
Kemper Insurance July 1998 to March 1999
Publication Manager/ Senior Documentation Specialist
As a Publication Manager - Wrote and submitted a proposal for setting up, managing and maintaining of a publications department for their Information Technology Operations
Set up and managed a publications department within IT operations
Created various templates to support several types of documents used by KNS
Set up a publications department within their Infrastructure Management Department
As a Senior Technical Writer - Created various software documents supporting a multi-million dollar Oracle-based project using Microsoft Word, Excel, PowerPoint, and Visio
EDUCATION
DeVry University
Associate Degree of Applied Science (AAS), Electrical Engineering