SKILLS SUMMARY

Experienced Senior Technical Writer with over 15 years in Technical Writing covering both Software and Hardware development in various fields.

Inspired professional with a successful 8.5 year past performance with Broward County Government, Enterprise Technology Services

SharePoint Administrator for Broward County Security Department (assigned and removed employees from the Security Department's SharePoint web site)

Five years experience using Active Directory - was one of the IT Department's resources when Broward County rolled out AD countywide - visited the Airport and Veterans Agencies to aid the employees in understanding how to use AD

Expert in Microsoft Office 2010 Suite

Capacity for quickly mastering new technology

Interface diplomatically and tactfully with customers at all levels

Demonstrated history of producing accurate, timely documents and critical deliverables

Flexible and versatile, problem solver, able to maintain a sense of humor under pressure

Thrive in deadline-driven environments

Outstanding team-player

Obtained a Certificate of Completion for the ITSM Academy’s Accredited ITIL® Version 3 Overview Course - was a board member of the IT department’s ITIL Change Advisory Board for software development.

EMPLOYMENT HISTORY

MEDNAX/PEDIATRIX (SNI TECHNOLOGY) PART TIME REMOTELY FROM HOME JULY 12, 2013 TO JANUARY 17, 2014

TECHNICAL WRITER

AS A TECHNICAL WRITER - FORMATTING VARIOUS COMPANY POLICIES AND DESIGNING A MANUAL WHICH CONTAINS ALL OF THE REFORMATTED POLICIES.

Broward County Transit – IT May 23, 2011 to June 22, 2012

Senior Technical Writer

As a Senior Technical Writer – Developed and wrote technical documentation on various applications used by Broward County Transit. Documentation included application Installation, Administration, User Guides, and Reference guides of various software applications used by Broward County Transit. Wrote several White papers covering various aspects of transit applications. All documentation created using MS Word.

Information Systems Analyst III

As an ISA III - Tested various applications used in the transit department. Involved with the selection of vendors for various Transit projects via proposal analysis.

Charter Schools USA (Technisource) July 2010 to August 2010

Technical Writer

As a Technical Writer - Designed and wrote an Administration Guide for their Student Information Systems Web-based application using MS Word.

BROWARD COUNTY GOVERNMENT – ENTERPRISE TECHNOLOGY SERVICES January 2002 to October 2009

Technical Writer / Security Analyst / Quality Assurance Tester / Instructional Designer

As a Technical Writer – Designed and wrote various hardware and software documentation including:

User Guides

Administrator Guides

Quick Reference Cards

Training Manuals

Created keyboard-enterable forms utilizing content controls, text boxes, date pickers, and drop-down lists

All documentation created using MS Word, Visio, PowerPoint and Excel

As a Security Analyst – Developed and wrote Disaster Recovery documentation including:

Business Impact Analysis

Disaster Recovery Plan

Continuity Of Operations Plan

Evaluated Disaster Recovery software applications (SunGard’s Paragon DR application)

Participated in computer forensics for Broward County agencies

Designed PowerPoint presentations on computer security best practices and hurricane preparedness

As a Quality Assurance Tester – Manually tested various Web-based software applications for Broward County’s Agencies and Customers

Developed Test (Use) Cases used in testing various Software Applications

Developed Test (Use) Cases from Design Specifications for various Software Applications

Used pre-existing Test Cases to test various Software Applications

As an Instructional Designer – Designed and wrote documents for various applications which were used by instructors in the classroom for enrichment of Broward County employees

AMERICAN EXPRESS May 2000 to March 2001

Documentation Specialist / Lead Technical Writer

As a Documentation Specialist / Lead Writer- Designed and wrote various software documentation for their New York Risk Management and LA/C Latin American/Caribbean divisions

Designed, development and wrote various software documentation for specific projects including:

Project Development Plan

Project Definition Report

Business System Analyst Report

Was the business integration liaison between the technical and non-technical teams, clients and business partners

Facilitated various business meetings

Assisted the project manager

All documentation created using Framemaker, RoboHelp and Visio

E-LYSIUM TRANSACTION SYSTEMS, INC. August 1999 to May 2000

Publications Department Project Manager

As a Publications Department Project Manager – Was responsible for scheduling and writing all documents pertaining to E-lysium’s software products

Managed, created, edited & published of all of the documentation for internal use including:

Standardized forms

Marketing (brochures, marketing plans, etc.)

End users guides, system administration manuals, training manuals

The Company’s Business Plan and Marketing Plan documents

Documentation for their GUI WEB Java software products

All documentation was created, produced and published using Microsoft Word, Adobe Acrobat, PowerPoint, Visio, OrgPlus and other software tools

Edited various documents for their legal department

Convergys March 1999 to August 1999

Quality Assurance Tester / Senior Technical Writer

As a Quality Assurance Tester – Was involved in the QA testing of the documentation

As a Senior Technical Writer - Created & edited various AS/400 application documents for their service providers (telephony, cable, and high-speed data customer support solutions)

Kemper Insurance July 1998 to March 1999

Publication Manager/ Senior Documentation Specialist

As a Publication Manager - Wrote and submitted a proposal for setting up, managing and maintaining of a publications department for their Information Technology Operations

Set up and managed a publications department within IT operations

Created various templates to support several types of documents used by KNS

Set up a publications department within their Infrastructure Management Department

As a Senior Technical Writer - Created various software documents supporting a multi-million dollar Oracle-based project using Microsoft Word, Excel, PowerPoint, and Visio

EDUCATION

DeVry University

Associate Degree of Applied Science (AAS), Electrical Engineering

Contact this candidate