ANTHONY ESPINOZA

832-***-**** acvw4b@r.postjobfree.com

PROFILE

Sales and service professional with great customer service skills. A true team player with effective leadership, communication skills, strong organizational skills, determination, quick learner, honest, and a reliable individual who always maintains a positive attitude.

CAREER PROGRESSION

Amazon Fulfillment Center Houston, TX January 2016-Present

Fulfillment Warehouse Associate

Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks.

Assist Area Manager in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers.

Continued meeting or exceeding of department performance goals.

Boardwalk Inc. Houston, TX May 2009 –January 2016

General Manager

Increased bar revenue through the development and marketing of featured cocktails and specials.

Assisted with ordering, inventory, maintaining and stocking all bar items.

Scheduled and directed staff in daily work assignments and procedures.

Optimized profits by controlling beverage and labor costs.

Conduct daily pre-shift and weekly department meetings to ensure organizational efficiency.

Efficiently resolved issues or concerns while maintaining a high level of customer satisfaction.

Cellular South Call Center Houston, TX June 2008-May 2009

Customer Service Representative

Provided customers with promotional offers and demonstrated the company’s products.

Developed customer service skills and engaged in problem solving.

Received numerous awards for over 100% of customer satisfaction.

Assisted with customer complaints and issues in a timely professional manner.

Walmart Supercenter Houston, TX June 2000-May 2008

Customer Service Manager

Investigate on challenges faced by customers and give appropriate solutions.

Handle communications with customers through various mediums

Conduct recruitment and training for new workers,

Coordinate with the management on initiatives to help improve customer service.

EDUCATION

Calallen High School Houston, TX June 1996-July 2000

HS Diploma

*References will be furnished upon request.

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