SUMMARY

Over Seven years of experience in data networking - Routing, Switching and Cisco VOIP Solutions.

Expertise in deployment of Switches, Routers, Call Manager, Call Manager Express, Unity Express, Unity Connection, Gateways and SRST.

Extensive experience in management and maintenance of Cisco Call Manager (6.x,7.x 8.x 9.x and 10.x), Call Manager Express, Cisco Unity Connection (8.x and 9.x), Unity Express and Cisco Gateways.

Experience in installing, configuring, and troubleshooting global networks utilizing multi-vendor routers and switches.

Extensive knowledge and experience in dealing with various Networking related Protocols, routers and switches.

Extensive knowledge in developing test plans, procedures and testing Various LAN/WAN Products.

Experience in communicating with customers and solving complex problems in a timely manner.

Strong interpersonal, communication and team building skills.

EDUCATION

Masters in Wireless Communication, National University, San Diego.

Master of Business Administration, Osmania University, India.

Bachelor of Engineering, Communications Engineering, VTU, India

CAREER CERTIFICATIONS

Cisco Certified Voice Professional (CCVP) – CSCO11546254

SKILLS

IP Telephony: VOIP, SIP, H.323, SCCP, Gateways, Gatekeepers

CUCM, CUC, Call Manager Express and Unity Express

Expertise in LAN technologies: Ethernet, Fast Ethernet & Gigabit Ethernet, VLANS, VTP, STP, RSTP, ISDN 802.1W, ATM

Expertise in WAN technologies: Frame Relay PPP, ATM, leased lines & exposure to PPP, DS0, DS1,DS3, CSU/DSU, SONET T1 /T3

Routing Protocols: OSPF, RIP, EIGRP, BGP and HSRP

Infrastructure services: DHCP, DNS, SMTP, POP3, FTP, TFTP

Documentation: MS Office, MS Share Point and MS Visio

INDUSTRY EXPERIENCE

State Farm Irving, TX

Sr.Technical Analyst - Network. Apr 2011 - Present

Designing, Deploying, and Supporting Cisco VoIP solutions in more than 18,000 Insurance Agent and Field Offices across USA and Canada.

Configuring Cisco Unified Communications Manager (CUCM v 8.x 9.x and 10.x) and Avaya PBXs.

Provisioning Cisco Unity Connection (CUC v 8.x and 9.x) to design and deploy Voicemail and Auto Attendant functionalities.

Configuring various features on Cisco Call Manager such as; Speed Dials, Busy Lamp fields, Call Pickup, Hunt Group, Single Number Reach, Music on Hold, and Call Monitoring.

Testing and implementing Call patterns, Partitions and Calling Search Spaces (CSSs) through CUCM.

Troubleshooting Level 2 issues and assisting level 1 and level 2 support teams and escalating tickets to level 3 accordingly.

Implementing bulk changes throughout the cluster using BAT tool.

Provisioning VG 224 devices for FAX and analog phones.

Training support teams on new deployments for day 1 and day 2 support.

Configuring and Implementing call distribution algorithms in Cisco UC Infrastructure at State Farm with respect to the call flows in agencies and similar operations sites.

Facilitating and supporting the migration of the phone system from Avaya PBXs to Cisco IP Telephony.

Setting up call representatives to appropriate skill groups, PG's and PIC, enabling call recording and JTAPI via CUCM and Exony VIM (Virtualized Interaction Manager).

Updating low level design and network implementation documents on design changes.

Raising issues and future risks on current implementation to the teams involved

Resolve incidents/requests/change task and tickets using HP Service Manager.

Blue Cross Blue Shield, Richardson, Texas

Network Analyst. Sep 2009 - Mar 2011

Roles & Responsibilities

Planning, Design and Implementation of entire new Network for BCBS-TX Head Quarters.

Involved in complete LAN/WAN development (including IP address planning, Designing, installation, configuration, testing and maintenance )

Configuring, implementing and troubleshooting Cisco 7600, 7200, 3800, 3700 and 2600 series of routers and Catalyst 6500, 4900, 4500 and 3500 series of Cisco switches.

Extensive use of routing protocols (OSPF, EIGRP and BGP) in the network implementation.

Configuring and troubleshoot VLANs, VTP, STP, Ether channels, SVI and Trunks.

Creating dedicated VLANs for Voice and Data and prioritizing the VOICE over the DATA.

Performed LAN refresh at multiple remote sites: Migrated all the devices from Enterasys to Cisco.

Prepared Network Design & Testing Lab scenarios for the Implementation & Migration.

Involved in Switching Technology Administration including creating and managing VLANS, Port security, Trunking, STP, InterVlan routing.

Implemented HSRP on the Cisco Layer 3 &2 switches (SVI), WAN routers for load balancing and fail over.

Configuration and Troubleshooting Leased Line, T1, T3, DS3, OC3, OC12, OC48.

Configured and installed Cisco Voice Gateway (VG224), VXML gateway (AS5350 XM and AS5400).

Implementation of HP Open View server and SNMP on devices for network management and monitoring.

Documented the design, implementation and troubleshooting procedures using Microsoft Office and Visio.

Plexus Unified Communications, Irving, Texas

System Analyst. Nov 2008 – Sep 2009

Roles & Responsibilities

Planning, design and implementing Cisco VOIP solutions, Managed deployment projects for multiple internal deployments.

Worked with Cisco Call Manager and Unity Integrations, created Voicemail functionality for newly added users.

Configured various features in Call Manger. (hunt groups, conferencing)

Configuration of Call Manager Express (CME) on 2800 and 3800 and UC520 series Routers

and Troubleshoot related site issues.

Managed IP addressing and implemented IP Access Lists to secure the network.

Documented the design, implementation and troubleshooting procedures using Microsoft Office and Visio.

Responsible for procurement and installation of H/W, network drives and other IT infrastructure.

Evaluate and recommend inter-connectivity hardware, software, and services to fulfill various businesses needs as requirements develop.

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