RICHARD M. DUNN

** ****** ***** - *** ********, NY - 10804 - 914-***-**** - acvvjf@r.postjobfree.com DIRECTOR OF OPERATIONS

FINANCIAL BACKGROUND ~ CREDIT/COLLECTIONS/SALES ~ PROJECT MANAGEMENT Hands-On Ability

Proven Accomplishments

Leader/Team Player

Excellent Judgment

Problem Solving

Decision Maker

Analytical, highly adaptable professional with extensive experience Credit, Collections, Sales, Operations and Customer Service. Skilled in implementation and management of policies and procedures.

Track record of success in the design and implementation of cost effective procedures aimed at improving quality and efficiency. Consistent ability to obtain positive financial, sales and operational results. Accomplished communicator skilled in building and strengthening relationships to build credibility and gain loyalty of staff.

BENCHMARKS & MILESTONES

Awards for annual merit, outstanding performance bonuses, perfect attendance and more.

Reduced delinquent loans from $1.5 million to under $400,000 in less than 1 year

Significantly reduced attorney’s fees by performing a substantial amount of legal work

Utilized Small Claims court process in NY, NJ and CT. Received over $800,000 in one year by obtaining reaffirmations on which may have been totally discharged in bankruptcy by attending Creditors meetings.

Reduced repossession costs by 50% through instituting the use of local repossession agents

Implemented program to repossess vehicles when loans are between 60-90 days past due with no responses.

Initiated filing of proof of claims resulting in receipt of funds through bankruptcy trustees.

Developed and trained staff in the use of structured collections policies and procedures.

Implemented computerized collection system for regular and charge off accounts.

Broke through sales Single Point of Contact. Increased overall sales of largest clients.

Collected over $300,000 as settlement from largest company client

Developed new automated billing system to improve accuracy and reduce manual workload with programmer.

Initiated new close out process, reduced manual labor and increased profits.

Customized billing process for improved customer satisfaction.

Worked with programmer to create new order entry system. CAREER PROGRESSION

DAXOR CORPORATION/ IDANT LABORATORIES, AMEX (DXR)

DIRECTOR OF SALES AND OPERATIONS 2010-2016

OPERATIONS MANAGER 2006-2010

CREDIT AND COLLECTIONS MANAGER 2003-2006

Daily Operations including Sales, Operations, Credit, Collections, Customer Service and strategic efforts in TN manufacturing facility along with private physician practice, Sperm Bank and Blood Bank.

Client Service: Travel to various U.S. hospitals speak with C-Level, Department Heads, Technicians and Clinical Champions regarding product. Oversee sales staff and negotiations of all contracts.

Project Management: Supervise staff of 40 operational individuals with six direct reports in four divisions in NY and TN. Proven sales leader. Management and development of Account Managers. Develop regional and territory level business strategies and tactics. Provide coaching to staff. Approval of all new and existing trial agreements, service contracts and purchases. Negotiate terms with vendors. Approval of all PO’s over $5,000 and above. Supervise Annual Inventory with Chief Financial Officer and Auditors. FDA, CLIA and CAP compliance.

Efficiency & Quality Improvements: Successfully sold machinery, injectate and disposables locally and nationwide. Reduced receivables with largest clients and rewrote contracts. Corrected major deficiencies in policies, procedures and credit guidelines. Collected large overdue amounts from largest clients while maintaining RICHARD M. DUNN – PAGE 2

excellent relationships. Reduced days outstanding in A/R from over 120+ days to 30 days. Supervision of software upgrades with clients and supervision. Completed management of company sponsored trials for the Amended New Drug Application (ANDA) and New Drug Application (NDA). Site monitor. Lab Operations and Procedures. CAREER PROGRESSION (CONT.)

IFR/ ACORN GROUP

GENERAL MANAGER 1999-2003

CREDIT AND COLLECTIONS MANAGER 1998-1999

Managed daily operations of Credit, Collections, Customer Service, Sales & Distribution departments in corporate office.

Project Management: Managed staff of 12-15, not including sales force and warehouse personnel. Hired and train staff. One of three individuals authorized to extend credit and have contact with entire company profile. Oversaw Sales departments in seven different showrooms and 2 outlets. Oversaw all collection activity of $20 Million Accounts Receivable. Oversaw Customer Service for new order accuracy, scheduling, delivery routing and customer satisfaction. Oversaw warehousing procedures and inventory accuracy. Performed annual inventory to monitor systems integrity. Managed sales outlet and increased sales of used furniture and electronics. Supervised application of monies received. Supervised payables and authorized release of refund checks. Reviewed all accounts for final close-out. Handled all customer disputes requiring management authorization and consent.

Efficiency & Quality Improvements: Worked as Paralegal for in house counsel to initiate replevin actions and small claims suits. Directly responsible for billing and collections of companies largest clients while maintaining excellent working relationships. Initiated new billing system for When Occupied billing program. Performed monthly field collections.

FAIR LAWNS AND GREENS/ DOUBLE DIAMOND 1997-1998

MANAGER, CREDIT AND COLLECTIONS

Project Management: Managed daily operations in various locations. Supervised 17-20 collectors.

Administration: Prepared monthly and quarterly reports. Worked dealings directly with debtors, attorneys and agencies. Due diligence and credit approvals.

IBM AFFILIATED GROUPS 1987-1997

ASSISTANT MANAGER, LOAN ORIGINATIONS AND COLLECTIONS Manage departments of large credit union with over 90,000 members in five states with $500 million assets.

Project Management: Hired, trained and managed 12 employees. Developed productivity goals and monitored staff performance. Directed delinquent loan management. Oversaw processing of secured and unsecured loan applications. Loan Review Committee Member for reassessment of declined loans. Managed foreclosed properties.

Administration: Investigated fraudulent loans, commenced legal actions when needed. Worked with legal counsel and outside agencies for court proceedings, voluntary property surrenders and more. Initiated real estate foreclosures and negotiated purchases with first mortgage holders. Determined sales of unsecured stock and coordinate bulk stock sales. Marketed all types of property. TECHNOLOGY PROFICIENCIES

Windows, Microsoft Works, Word, Excel, Insightly CRM, Goldmine, Basix, QuickBooks, Core Software, Intellect Systems, Filemaker and the Internet

EDUCATION AND CERTIFICATIONS

PACE UNIVERSITY, White Plains, NY

STUDY COURSES IN ACCOUNTING & BUSINESS MANAGEMENT

CUSTOMER SERVICE FOR MANAGERS COLLECTIONS ON DELINQUENT ACCOUNTS IN NEW YORK FRAUD: HOW TO BEAT IT BANKRUPTCY STRATEGIES: WILLIAM MAPOTHER, ESQ. ATTENDED CREDITORS LAW CENTER IN KENTUCKY AMERICAN BANKRUPTCY INST. MEMBER

Contact this candidate