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Customer Service Management

Location:
Enugu, Nigeria
Posted:
July 26, 2016

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Resume:

OKAFOR ONYEKACHI KINGSLEY

E-MAIL acvva3@r.postjobfree.com

Tel 080********,070********

** *** **** *********, ******* State.

Career Objective:

To make a proficient contributions towards achieving my organizational goals and equally develop my skills for maximum input.

Bio Data:

Date of birth 12th May 1984

Gender Male

Marital Single

State of origin Enugu

Religion Christianity

Educational Qualifications:

Institution Attended (with date) Qualification Obtained Date

Institute of management and HND 2010

Technology (IMT) Enugu(Upper Credit)

Institute of management and OND 2008

Technology (IMT) Enugu

Army day secondary school SSCE 2006

Awkunanaw Enugu

First School Leaving Certificate 1996

Other certifications and professional membership:

Nigeria Institute of Management(NIM) 2011

Millennium Development Goals(MDG S) 2011

goals.

Diploma on basic computer programs. 2008

Relevant Work Experience:

NYSC Job Role Place

2012 Computer teacher community secondary school Erema, Rivers State.

Other Professional work Experience:

Job Role Place/Duration Functions:

Head Customer Care Access Bank plc Ekwulobia >proffering solution to customer s issues. Branch ( 2012 till date) >Marketing and educating Customers on

. the bank s products.

>Financial advice to customers.

>Custodian of customer s documents.

>Account creation and resolution of customer s complaints.

Account reactivation and other customer care duties.

FT

Receiving of credits and payment of cheques.

Fund transfer.

Processing of western union.

Other teller and FT jobs.

Workshops/courses Attended:

Human Relationship management (2012)

Building an excellence customer service experience (2013)

Root causes and possible prevention of fraud in Nigerian banking industries (2013)

Tools for managing irate customer

Personal Skill and Qualities:

Management skill

Good communication skill

Ability to work under pressure

Ability to work with little or no supervision

Initiative

Humility

Honesty

Hobbies:

Reading, travelling and meeting people.

Referee:

Uche Ajuluchukwu Emmanuel

Relationship manager,

Access Bank plc(Nnewi branch),

080********

Pastor Chikata Chukwu

RCCG Open Heaven Parish(Ekwulobia)

080********



Contact this candidate