JUAN JORGE ALVAREZ RAMÍREZ, MBA

*** ***** ***, *** ****, NY 10026

917-***-****, acvuym@r.postjobfree.com, skype: acvuym@r.postjobfree.com

Master in Business Administration. Caracas, Venezuela.

Instituto de Estudios Superiores de Administración (IESA), July 1996.

Bachelor in Business Administration, Management. Caracas, Venezuela.

Universidad Metropolitana, May 1993

Skills: Software: Expert in Excel, macros, visual basic for excel programming, Office.

Competencies: Planning, analysis, oral and written communication and organization teamwork, numerical analysis, leadership and persuasion.

Nationality: Colombian and Venezuelan. US legal permanent resident.

Languages: fluent in English and Spanish.

EXPERIENCE:

11/13-06/16 Self Entrepreneurship. Internet Business Blog Developer. Creation of several business blogs.

11/13-06/16 SITEL DE COLOMBIA, S.A. Bilingual Agent. Sales&Tech.Support for projects Comcast (1 yr) and Sears (1 yr)

03/13-07/13 TRANSPORTE LA ASUNCION, C.A. Project Manager

Successfully accomplished projects of design, programming and implementation of six management information systems, using Visual Basic in Excel. Caracas, Venezuela

03/06-03/13 COLDWELL BANKER OF VENEZUELA Consulting Manager

Evaluation of the performance of franchisees and master franchiser in the areas of finance, operations, and technology. Preparation of budgets and performance reports. Designed profitability simulator, business plans, investment simulator, valuation of real estate - comparative market analysis-. Caracas, Venezuela

12/04-03/06 NOVARTIS DE VENEZUELA, S.A. Finance Manager of CV Andean and Latin-American

Purchasing planning, preparation of quarterly sales, expenses, costs and profitability forecasts, reporting of market share and marketing plan (by country and by product line), margins, pricing and sales, budgets, billing, monitoring and control of accounts receivable, inventory control, monthly reporting of performance control, supervision of accounting (review and approval of financial statements), Treasury and Sales force. Caracas, Venezuela.

08/03-11/04 CORPORACION SARILIKA, C.A. (Raphia Stores) Finance and Administration Manager

Supervision of Treasury (1 Treasurer), Accounting (1 accountant), accounts payable (1 accountant) and Human Resources (1 analyst and 1 messenger.) Caracas, Venezuela

10/00-08/03 CENTROBECO, C.A. Chief of Finance (08/02-08/03)

Supervision of the departments of Treasury, accounts payable, and cost centers. Elaboration of Expense Bugdet. Chief of Planning (10/01-08/02) management and supervision of Scorecard reports by area. Implementation of ISO 9000. Preparation of commercial and expenses budget. Staff Planner (10/00-10/01) developed a balanced score card report and implemented the Purchase Plan and budget of 7 stores nationwide. Caracas, Venezuela.

02/97-09/99 ANDERSEN CONSULTING, C.A. Finance Specialist

Calculation of margins of profitability, control of invoicing, preparation of financial reports and progress of project SAP in PDVSA. Project management: control of expenses and man-hours. Caracas, Venezuela

08/93-02/94 BANCO CENTRAL DE VENEZUELA (BCV) Financial Investment Agent

Placement of Venezuela's international reserves in foreign financial markets (investment in overnight deposits, buying certificates of deposit and currency).

01/91-04/91 BOLSA DE VALORES DE CARACAS. Accounting assistant, summer work

Courses and Workshops

Lean Six Sigma White Belt Certified, 2016

Engagement Management Basics Workshop: Chicago. 15 days, 1998

Engagement Management Toolset Workshop, (workshop) Dallas. 5 days, 1998

Austin Community College, Austin, Tx, USA. 3 semesters Business Admin. 1986-1987

Intensive English: University of Texas at Austin. TX, USA. 1985. 1 Semester.

PROFESSIONAL EXPERIENCE: ACHIEVEMENTS AND RESPONSIBILITIES

11/13 – 06/16

Self-Entrepreneurship. Internet Business Blog Developer. Created:

jjalvarez.com / poraquies.com : about internet businesses

jjalvarez.com/videoagency : a professional video agency

jjalvarez.com/shop : it is a web store for women accessories

jjalvarez.com/gifts_for_cat_lovers : it is a specific niche web store

jjalvarez.com/reviews : it is an amazon products review site

jjalvarez.com/anxiety : it is a blog created to monetize a specific niche.

jjalvarez.com/dating : it is a blog created to monetize a specific niche.

jjalvarez.com/diet : it is a blog created to monetize a specific niche.

jjalvarez.com/eczema : it is a blog created to monetize a specific niche.

Jjalvarez.com/traffic : it is a blog created to monetize a specific niche.

11/13 – 06/16

SITEL DE COLOMBIA, S.A.

SITEL is a global call center services subcontractor company with presence in 23 countries and more than 55,000 employees worldwide.

Position: bilingual agent.

Reports to: Alejandra Aranguren, supervisor at Comcast campaign. Andres Pedraza, supervisor Sears campaign.

Contact phone: +57.300-***-**** (Alejandra Aranguren), +57.311-***-**** (Andres Pedraza)

Monitors: 0 people

Responsibilities:

Technical Support and Sales to customers of Comcast, in areas of internet, cable TV and fixed telephony.

Technical Support and sales for Sears customers.

03/2013 – 07/2013

TRANSPORTE LA ASUNCIÓN, C.A.

Company of the group of companies of Carlos Rodriguez Freitas. It is dedicated to transport stone from quarries located in Santa Lucia, Edo. Miranda to construction sites covering all the area of the great Caracas and part of the interior of Venezuela. Annual sales 2012: USD 800,000 approximately. Number of employees: 40 approx.

Position: Project Manager

Reported to: Lic. Carlos Rodríguez Freitas, President. Contact Ph.: +58.414-***-****

Monitors: 6 people

Responsibilities:

Design and program procurement information system

Design and program Sales Information System

Design and program Payroll Information System

Design and program Dispatch Control System

Design and program control system for repairs in workshop

Design and program Attendance Control System

Locate, negotiate and buy spare parts of vehicles

Achievements:

Implementation of procurement information system

Implementation of Sales Information System

Implementation of Payroll Information System

Implementation of Dispatch Control System

Implementation of control system for repairs in workshop

Implementation of Attendance Control System

Managed to locate spare parts difficult achievement for the company light and heavy vehicles, and it managed to negotiate discounts of up to 20% on your purchase

Reason for leaving: Resigned upon culmination of projects. Moved from Venezuela to Colombia in search of further professional development.

03/2006 – 03/2013

COLDWELL BANKER OF VENEZUELA – BLUEVE VENEZUELA, C.A.

Master franchisor for Latin America of the brand "Coldwell Banker", real estate franchise with more than 100 years of experience in the United States. It is dedicated to the sale of franchises "Coldwell Banker" in Venezuela, to the collection of royalties from selling franchises and customer service in terms of consulting and control. Sales per year 2012: Bs. 4,000,000 approx. 40 offices of franchisees in Venezuels. Number of employees: 10

Position: Consulting Manager

Reported to: Lic. Luz Chacón, General Manager. Contact: +58.212-***-****

Monitors: all franchisees in Venezuela and their real estate agents

Responsibilities:

Evaluate performance of the franchisees in the areas of finance, operations and technology.

Evaluate annual performance of real estate agents, offices and franchises.

Advice franchisees in the areas of finance, operations, technology and brand standards.

Audit franchisees for detection and recovery of royalties not billed for operations not reported by franchisees.

Visit all franchisees offices in Venezuela, 1 or 2 times a year, or more.

Prepare franchisees consolidated monthly performance report.

Prepare company’s monthly, quarterly and annual performance report.

Prepare annual budget for headquarters.

Prepare annual ranking for real estate agents, offices and franchisees for awards.

Prepare ad-hoc reports for the Board of Directors

Prepare Venezuelan market reports for USA headquarters.

Follow up online market development.

Prepare video presentations, make Spanish subtitles for English videos, translate brand manuals.

Achievements:

Design executive reports for management, the board of directors and the franchisees.

Achieved and accuracy between 1 and 3% in the fulfillment of budgets produced over 7 years.

Designed several original tools for the use of franchisees:

oProfitability Simulator

oBusiness Plan

oBudget spreadsheets

oSimulator for advertising investment

oComparative Market Analysis spreadsheets

oService quality surveys for buyers and sellers (Excel and online)

Created and gave the following workshops to the franchisees:

oBusiness Plan for the real estate agent

oBusiness Plan design for the franchisee

oBudget making for franchisees

oUse and application of the Profitability Simulator

oUse and application of the Simulator for Advertising Investment

oUse and application of the Comparative Market Analysis spreadsheets

oUse of the online training platform “Coldwell Banker University”

oUse of the online platform for Coldwell Banker CBLatam

Recovered on average Bs.20.000 annually in royalties not reported.

Reason for leaving: resigned.

12/2004 – 03/2006

NOVARTIS DE VENEZUELA, S.A.

Pharmaceutical company, dedicated to the production and marketing of pharmaceutical products and contact lenses. It is listed on the New York Stock Exchange. Global annual sales 2012: USD 50.600.000.000, annual sales for Venezuela business unit CIBA Vision 2005: USD 1,000,000 approx. Offices in Venezuela: 1. number employees Novartis Venezuela 2005: 600. Number employees at Ciba Vision BU Venezuela 2006: 7

Position: Finance Manger of CIBA Vision business unit for the Andean area

Reported to: Mora Cuarterola, Finance Manager for CIBA Vision for the Americas. Contact: +582*********

Monitors: 6 employees.

Responsibilities:

Define salaries and supervised staff salary raises

Prepare assessments of performance of staff supervised

Prepare purchase orders on demand by SKU for Venezuela

Make folders, process applications and follow-up process CADIVI of import

Develop quarterly forecasts of sales, costs, expenses and profitability for the Andean region

Reporting of market share for the Andean region

Develop a marketing plan for each country of the Andean region

Set margins of profitability, prices and rebates

Prepare general budgets for the business unit

Billing, monitoring and control of accounts receivable

Control of inventory in warehouse and inventory days

Monthly reporting of performance

Oversee accounting (review, approve, and ensure the delivery of the monthly financial statements prior to the expected date of closing at USA headquarters)

Monitor the Treasury (ensure the payment of commitments and petty cash allowances)

Supervise the sales force

Achievements:

Surpassed sales Budget in 2005 with a 110% compliance

Reduced the loss of goods in transit from 10% in 2004 to 0% in 2005

Met all performance indicators required by headquarters

Reason for leaving: Resigned due to organizational restructuring

08/2003 – 11/2004

CORPORACION SARILIKA, C.A.

Store chain “Raphia”. 5 stores in Caracas, a warehouse in Guatire and an administrative office in Caracas. They are retail stores for artisanal, rustic and decorative ornaments and furniture imported from Asia. Annual sales 2004: USD 3 MM approx. Number of employees: 50

Position: Finance and Administration Manager

Reported to: Alberto Cantor, President. Contact:+58-212-*******

Monitors: 5 employees.

Responsibilities:

Monitor Treasury

Oversee accounting

Oversee accounts payable

Monitor human resources

Achievements:

Achieved 101% compliance in 2004 sales budget

Implemented a management information system for international purchases by line, category and sku.

Designed and implemented web site to make purchase orders from abroad Venezuela.

Reason for leaving: organizational restructuring.

08/2002 – 08/2003

CENTROBECO, C.A.

Chain of retail stores “BECO”. It comprised 7 stores in Venezuela and two administrative centers in Caracas. Annual sales 2004: USD 34 MM approx.. Number of employees: 1000 approx.

Position: Chief of Finance

Reports to: Coral Salazar, Control Manager. Contact: +58-212-*******

Monitors: 13 employees.

Responsibilities:

Supervised Treasury

Supervised cost centers

Supervised accounts payable

Prepared consolidated expense Budget for the country.

Achievements:

Met all the standards defined by the Company.

Reason for leaving: Resigned in pursuit of profesional development.

10/2001 – 08/2002

CENTROBECO, C.A.

Position: Chief of Planning

Reported to: Juan Gramaje, General Manager. Contact: +58-212-*******

Monitors: 6 employees.

Responsibilities:

Train and supervise planning analyts

Coordinate balanced score card reports with the managers of each área: sales, purchases, marketing, logistics, systems.

Supervise analyst of Organizationn and Methods

Prepare general annual commercial budget (sales, purchases, inventory, turnovers, margins and covers) and expenses budget

Achievements:

Implemented balanced score card reports, per department and consolidated.

Created manuals of procedures according to ISO 9000 methodology

Met all standards defined by the company

Reason for leaving: internal promotion.

10/2000 – 10/2001

CENTROBECO, C.A.

Position: Planner Staff

Reported to: Juan Gramaje, General Manager. Contact: +58-212-*******

Responsibilities:

In charge of creating a balanced score card report for each department and consolidated.

To develop a purchase plan.

Achievements:

Designed a set of balance score card reports, for each department and consolidated.

Designed a purchasing planning system by categories.

Met all the standards defined by the Company.

Reason for leaving: internal promotion.

02/1997 – 09/1999

ANDERSEN CONSULTING, C.A.

Company dedicated to consulting worldwide. Venezuela 1998 annual sales: USD 6 MM approx. Number of employees: approx. 200.

Position: Finance Specialist

Reported to: Nils Corrales, Finance Manager. Contact: +58.212-***-****, acvuym@r.postjobfree.com

Responsibilities:

Administration and control of expenses of expatriates in projects

Monthly calculation of margins of profitability by project

Billing preparation and control

Achievements:

Met all the standards defined by the company.

Reason for leaving: End of the projects.

08/1993 – 02/1994

BANCO CENTRAL DE VENEZUELA

Position: Financial Investment Agent I

Reported to: Sra. Miriam Chividiate. Contact:

Responsibilities:

Investment of Venezuelan international reserves in overnight deposits in AAA Banks, certificates of deposit and foreign currency.

Achievements:

Met all the standards defined by the central bank.

Reason for leaving: Resigned to study full time a Master in Business Administration.

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