Francisco Nelson Zeledon

**** ***** **** *** ***. 305-***-****

Miami, FL 33185 acvuv6@r.postjobfree.com

www.linkedin.com/pub/francisco-n-zeledon/12/a2/9b9/ EDUCATION

Florida International University Apr. 2010

Bachelor of Business Administration Miami, Florida Major: International Business

International Business Honor Society 2010 Outstanding Member Award WORK EXPERIENCE

CMA CGM Feb 2015 – Present

Regional Cost Controller Miami, Florida

Reviewed, found and corrected the monthly general account as well as vessel disbursements of the all ports located in Belize, Guatemala, Honduras, El Salvador and Nicaragua. Assisted Head Office whenever possible with their various requests such as freight and demurrage collection.

Performed audit on site in Guatemala, took required corrective actions with vendors and agents. Achieved

$220,000 in local revenue optimizations. Participated in negotiations with third parties along with summarizing and reporting all disputed charges on a monthly basis

Closely monitored the applications of the special conditions given to CCA’s(connecting carrier agreements) and third parties in various consortiums.Created databases to precisely asses the various costs in each port of call. CMA CGM Sep 2013 – Feb 2015

Pricing Analyst, Mexico and Central America to Americas & Oceania Miami, Florida

Set pricing strategies in line with market and revenue objectives for GBX, PEX, ACSA and TIKAL services out of Mexico.Optimized vessel cargo mix ensuring maximum revenue and performance within agreed parameters.

Monitored price trends on assigned trade routes and studied competitive advantages of CMA CGM services vs competitors.

Validated tariffs, resolved demurrage & detention disputes and change of destination requests.

Exceeded volume performance by quickly responding to market demand while continuously analyzing fill factor vs allocations.

Level 3 Communications Aug.2011-Aug. 2013

Billing Coordinator / Customer Care Manager Miami, Florida

Interfaced with in-country Latin American teams and played important customer facing roles by providing simplified solutions to revenue risks. Modified invoicing description parameters with relevant purchase order information decreasing substantially collection periods between 2010 through 2013.

Maintained high level of operational support for order tracking, confirmation and ensuring start and stop billing dates of customer orders are met. Commercial disputes have been reduced by 50+% margins.

Streamlined account management and administrative support for a complex customer agreement/renewal in 2012 and 2013; governing business and best practices for a major Latin American Telecommunications provider.

Resolved $1.1M US Dollars plus in commercial disputes in Q2 2013 where critical attention to detail was required to accurately interpret and execute on protecting revenue at risk from non-payment due to non-valid customer disputes.

Achieved exceptional results reducing aging account balances from $1.5M USD to less than $70k USD OTHER SKILLS

Fluent in French and Spanish FREC License # 3204287

Effective Decision making, execution Commitment to accuracy and quality

Modeling / Forecasting Information Integral Team player