Talayah Hood

***** *** *** *. ****** Rock, Arkansas 72206

501-***-****

Email: acvufu@r.postjobfree.com

Summary of Qualifications

Ten (10+) years experience in customer service, administrative support and in clerical roles.

Six (6+) years experience with account relationship, and employee management.

Flexible and open to new challenges, highly organized, excellent work ethic, proficient oral and written communication skills.

Demonstrated leadership skills, problem solving, event planner/coordinator with exceptional people skills and time management abilities.

Education, Training & Certifications

Liberty University Master of Arts Degree, Human Services Counseling Addiction and Recovery

Dec 2015

University of Arkansas at Pine Bluff Bachelor Degree in Professional Studies. (General) - Dec 2013

Major: Agriculture

Pulaski Technical College Associate of Arts Degree (Business Administration)- May 2009

Associate of Science Degree (General) - May 2009

Professional Experience

January 2014 - November 2015

Caregiver

24 Hour caregiver for elderly Alzheimer's patient

Performed light housekeeping duties including cleaning and meal preparation

Assisted patients with bathing, clothing, feeding, and exercise to promote mental alertness

Followed care plan, home regulations, and ensured safety practices were consistently implemented

Personal, friendly care and problem solving skills to assist with end of life care

Career Education, Adult Education Department February 2005 - January 2014

Office Manager

Handle all business operations; budget, order supplies, purchasing, personnel, payroll, travel reimbursements, and facilities management.

Coordinate center events; organize fundraisers and all visitor/intern schedules, arrangements & communication.

Assist manager with trainings, summer trainings, contracts & consultations.

Manage front office staff and interns, maintain confidential employee information

Produce monthly reports, daily spreadsheet maintenance.

Trained and tested all new employees on appropriate computer systems, telephones, and office procedures.

Responding to customer complaints and comments

GC Services(Sprint) January 2003 – July 2004

Bill Collector

Receive payments and post amounts paid to customer accounts.

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, in order to solicit payment

Advise customers of necessary actions and strategies for debt repayment

Linens n Things February 2002 – November 2002

Sales Associate/House wares floor Manager

Managing and motivating a team to increase sales and ensure efficiency

.Responding to customer complaints and comments

Managing stock levels and making key decisions about stock control

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