Paul Milazzo
Ronkonkoma, NY *****
Home - (631) 588- 9349 Cell phone - (631) 678- 8482 Fax - 631-***-****
E Mail - acvtjk@r.postjobfree.com
Objective
To obtain new challenges within the networking field where I can contribute my management and IT skills to the goals of your organization.hnician04/2001 – 04/2003
o Data Time Computers – Little Egg Harbor, New Jersey Technical summary
Desktop: Windows 3.1, 9x, NT Workstation, 2000 Professional, XP, Vista & Windows 7, Windows, Windows 10 Network: Windows NT Server, 2000, 2003, 2008 & 2012, 2016 Server Connectivity: T-1, Gateways, Frame Relay, ISDN lines, Routers, Bridges, Switches, Multiprotocol environment Routers, Web Filters, Spam filters, E-mail filtering. Ancillary Areas: Interoperability, Network optimization, diagnostic tools, utilities for memory management, Network design solutions, TCP\IP configuration; IP addressing, subnet masking, calculation and design of IP subnet networks, design infrastructure of network, deployment, and secure environment Software: Microsoft Tech Net, Microsoft Office Suites XP, 2003, 2007, 2010, 2012. Symantec End Point Security& Mail Security for Exchange & Backup Exec, VEEAM, I-Drive, Acronis Backup, Citrix, ESXI, VMSphere, View. Communication protocols: IP4, IP6, Wireless IEEE 802.2/802.3 Ethernet, Cisco Topologies: Ethernet (10base2, 10/100baseT), Token ring, BUS, Star, Tree, & Mesh Network support management: Kaseya, Managed Services, Spiceworks, Remedy, Dell Open Management tools, Wireless, QOS, Routing and Remote Access, DNS, DHCP, Windows Performance Monitor, Windows Network Monitor,.
Hardware: Barracuda, SonicWall, PC & MAC desktops\laptops, IDE, SATA, SDD, FireWire, SCCI controllers, Ethernet hardware (NIC’s, switches, RG-58, RJ-45, CAT5E CAT6 cable) token ring hardware (NIC’s, MAUs, RJ-45 cabling, patch panels, and printers.
Education
The Chubb Institute of Computer Technology - Westbury, N.Y. Graduate: 7-15-01 with Certification in Network Engineering and Data Communications. Professional Qualifications
Network Engineer\Administrator, Help Desk and Field Technician Tracking current projects, including the status of any open issues, and/or services calls Remote Desktop/PC Anywhere, RDP, Terminal Services, Citrix, VPN, Remedy, Bomgar, I-Center, Log Me In Respond to calls/e-mails from users with service requests needing help desk support by tracking, analyzing, and resolving the issue in question
Setup & management of ESXI, VMware Client, cloud computing, Installation & configuration of computers as stand-alone PC’s, or into an existing network Perform diagnostic and troubleshooting techniques to find a solution to a particular problem Installation of all internal and external hardware devices Design and Installation of home, small office and Enterprise size networks Installation of all software applications to meet specific needs of client Providing phone support to customers that are experiencing problems with new hardware/software or PC’s Closing out all work orders with customers, and entering all invoice information into the Database Organize RMA’s to be shipped back to manufacturer and customers VIA Fed Ex and UPS Perform server optimization
Install and configure printing services
Create login scripts, Group policies, and profiles, mapped drives RAID setup configuration
Microsoft SharePoint
Install and configure DHCP, DNS, and WINS
Perform TCP/IP troubleshooting using winipcfg, ipconfig, and PING utilities, toning tools Implementing routing using multi-homed systems
Install and configuration of Backup hardware\software, Citrix, security software, web filters, spam filters, security systems, phone systems, ISP services
Installation, implementation and configuration of Exchange Server 2000, 2003, 2008, 2013, 2016 & Office 365. Windows client operating systems, anti-virus software, data server, print servers, etc. Managed services
Off Site Backup Management\Monitoring
Project Development and Management
Wireless configuration
SAN NAS Technologies introduced into existing network environments General Management Skills
Implementation of my own Computer and Networking Company covering all of Long Island In charge of all IT operations of more than 190 employees of large company Scheduling of personnel
Purchasing of all IT equipment required to operate and organize a company of 190 employees Banking needs, the handling of payroll, and Profit & Loss sheets Training of staff
Delegation of workload
Customer service
Maintaining a good work ethic with employees
Professional History Date to – from:
Langistic Networks
101-3 Colin Dr. Holbrook, NY 11744 April 21st 2016 – July 22, 2016
Systems Engineer
Documentation of existing client’s infrastructures Confirm all clients’ backups were successful and resolve failed jobs Test out new technologies that clients requested to be implemented Resolve issues with client’s infrastructure remotely Implementation of backup software\hardware
Network connectivity troubleshooting
Konica Minolta – All Covered June 9th, 2015 – April 21st, 2016 200 Motor Parkway, Hauppauge, NY 11788
Legal Help Desk L2
Technical Engineer for Legal division Help Desk
Answering incoming Help Desk support calls from
Attorneys, and their co –workers to resolve all aspects of network issues for hardware and software platforms. Extensive experience with I Manage, E-DOCS, WorkShare, DM and other legal applications. Troubleshoot networking latency, Permissions, freezing of applications, setting up of user profiles, DHCP, DNS, Routing, Switching, Active Directory, Exchange, Office 360, Exchange 360, Mimecast, McAfee EPS, Mail Marshal, RSA token issues, security concerns, removal of Malware, Spyware, Trojan Horse, Viruses, and most other issues that clients come across in the legal field. CST Designs Sept. 2014 – June 2015
10 Orville Dr. Bohemia, NY 11746
Systems Engineer
Handing of incoming calls for remote support, Troubleshoot and resolve all Networking, phone, and video issues for client database, respond onsite to various locations to resolve issues. Use of ticketing system, cabling, Exchange 365, VOIP phone configurations, Malware removal, Active directory configuration, I-Pad MDM server, Group policy settings, Routing, Firewall configuration, Content Filtering, Security, and numerous other IT skills needed for required job description.
PJM Computers & Networking – Ronkonkoma, New York June 2002 – Sept. 2014 Owner/IT Consultant - Network Engineer
Contract & Employment Work:
RHI Technology Services – Garden City, NY
IT Field Technician February 2014 – August 2014
Job Description: Support for Hofstra University Campus IT department. Imaging of over 2,000workstations, respond to trouble tickets given out by the Help Desk, inventory over 10,000 campus IT devices, deploying new workstations, printers, & scanners, take charge of projects with other contract help following my lead. Network\Systems Administrator September 2013 – February 2014 Job Description: Support Mattituck and Bellmore-Merrick School Districts
Manage Services on all network devices. Manage VMware workstations, configure wireless devices with security encryption, Imaging using ImageX & Ghost, configuration of GPM, deployment of Symantec Endpoint Security console and clients, WSUS, run new CAT5E cables for new devices, toning of LAN lines, disaster recovery, Internet security management, Exchange configuration, AD, DNS, & DHCP management as well as all other aspects to maintain an IT Infrastructure.
LSIT-Inc. IT Services – Ronkonkoma, NY February 2004 – 2006 & Feb.2011 – August 2013 Network\Systems Administrator
Job Description: Support 100 users at West Babylon Library By troubleshooting workstation issues, viruses, software issues, Tracking issues with Managed Services that monitor all devices on the network that use TCP\IP Protocol. Setup VMware workstations, configure wireless devices with security encryption, Imaging using ImageX, configuration of GPM, deployment of Symantec Endpoint Security console and clients, WSUS, run new CAT5E cables for new devices, toning of LAN lines, disaster recovery, Internet security management, Exchange configuration, AD, DNS, & DHCP management as well as all other aspects to maintaining an IT Infrastructure– Anti spyware, anti spam, antivirus, network bandwidth management, Filtering, Spam control
BMB Consulting – Deer Park, NY February 2012 – June 2012 Help Desk -Phone Support
Job description: Answer phone calls from contracted company users and remotely resolve various issues such as virus removal, TCP\IP issues, re-mapping network drives, install new printers, Resolve present printing issues, add & remove new users to AD, Check on DNS & DHCP issues, as well as obtaining report logs from managed services running on the various companies network. ExcelAire Charter Services – Ronkonkoma, NY Dec. 2003 – July 2011 IT Consultant – Network Administrator
Contract client: Go to client when called upon for emergencies to resolve all issues arising with the IT infrastructure, including an Avaya 400 IP phone system. Research, recommend new technologies to management, Research pricing through various vendors and purchase hardware\software as needed. Setup new domain servers, DHCP servers, Backup servers, application servers, print servers, Create user accounts, setup GPM, install & configure Symantec Backup Exec using Quantum auto tape devices, configure security camera IP address schema, manage Avaya IP 400 digital phone system, install and configure all software applications for over 190 user environment, setup network printers, Canon copy machines, Security badge computer setup, and many more skills used for this client. I was onsite at this location for an average of 20 hours per week for management and maintenance.
Getronics – Worldwide Sept. 2002 – Sept. 2011
Contract work: IT Consultant
Job description: Field Tech
Respond to calls\e-mails regarding jobs in my zone for this company. These jobs ranged from installing memory, swapping out hard drives, installing new printers, virus removal, pc optimization, motherboard swap outs, Optical drive installs, and resolving application issues. ISSG – Worldwide Sept. 2002 – Sept. 2011
Job Description: Field Tech
Respond to calls\e-mails regarding jobs in my zone for this company. These jobs ranged from installing memory, swapping out hard drives, installing new printers, virus removal, pc optimization, motherboard swap outs, Optical drive installs, and resolving application issues TechSolve Inc. – Austin, Texas June 2002 – Sept. 2011 Job Description: Field Tech
Respond to calls\e-mails regarding jobs in my zone for this company. These jobs ranged from installing memory, swapping out hard drives, installing new printers, virus removal, pc optimization, motherboard swap outs, Optical drive installs, and resolving application issues MJI Systems Inc. - Holbrook, New York Sept. 2002 – March 2004 Job Description: Technician
Build custom POS computers, repair POS computers, replace LCD screens, motherboard repairs, imaging using Ghost, Data Time Computers – Little Egg Harbor, New Jersey April 2001 – April 2003 Job Description: Regional Technician
Respond to calls\e-mails regarding jobs in my zone for this company. These jobs ranged from installing memory, swapping out hard drives, installing new printers, virus removal, pc optimization, motherboard swap outs, Optical drive installs, and resolving application issues
References Available Upon Request.