Dennis Velco

Lakeland, FL *****

Mobile – 863-***-****

Email – acvt4c@r.postjobfree.com

Professional Scrum Master – PSM I

Agile Project Manager – Business Analyst – Product Owner

Certifications

PSM I – Professional Scrum Master

10 years HP Asset Manager

3 years HP Service Manager

CPCM – Certified Professional Contracts Manager – National Contract Managers Association

US Army Veteran

Key Strengths

Constantly challenging myself by learning technologies, processes and techniques

Business Transformational Projects

Project Management

Agile Scrum Master

Waterfall

Process Improvement

Software Product Owner / Manager

Driving Performance and Change based on Evolving Business Goals

Client Relationship Management (Internal and External)

Areas of Expertise

Project Leadership

Team Development & Empowerment

Cross Functional / Departmental Collaboration

Stakeholder and C-Level Support Building (Internal and Client)

Project Transparency and Risk Management

Process Mapping, Definition & Improvement

Service Level Agreement (SLA) Management

Vendor Management

ROI Analysis

B2B/Client/Project Sales/Buy-In

User / Stakeholder Training Development and Delivery

User Stories – Developing and Grooming the Product Backlog

User Acceptance Testing

IT Hardware and Software Asset Management – ITAM & SAM

IT Service Management – ITSM &ITIL

Contracts Management

IT Procurement

Competitor Analysis

Public Speaking

Technical Strengths

MS Office (Word, Excel, Access), Project, Visio

Open Source Alternatives; OpenOffice & LibreOffice suites

Technical Systems Analysis

Data Analysis, Standardization / Normalization, Mapping & Integration

Past Working Environments

Global Fortune 1000

Financial Services

Banking

Insurance

Automotive

Engineering

Higher Education

Medical

Hospitality

Hotel

Entertainment

Government: Federal, State & Local

Military

Technology

Experience

July 2015 – Present – Freelance – Lakeland, Florida

Agile Project Manager – Business Analyst

Key Accomplishments:

Increase their appointment bookings 250%

Improved client's professional branding

Elevated clients' web properties to 1st page of Google, Yahoo and Bing for targeted key words / phrases

Expanded their organic online visibility 400%

Increased their search engine and social media advertising reach 700%

Increased business directory citations by 800%

May 2013 – June 2015 – dcVelco Estate Sales – Columbus, Ohio

Project Manager – Owner

Key Accomplishments:

Successfully liquidated personal and business assets maximizing the fair market return value through a multi channel approach

Developed and nurtured a project team of diverse skills and expertise knowledge

Garnered a 98% customer satisfaction rating winning referral business that accounted for 30% of projects in year 2

Was first of such business in the state to successfully implement point of sale solution resulting in 100% transaction tracking and transparency enabling real time sales & inventory tracking and immediate project accounting closeout with clients

March 2009 – April 2013 – Long Beach, CA – Columbus, OH

Personal

September 2008 – March 2009 – Experian – Costa Mesa, CA

Software Asset Management

Temporary Contract covering an employee on extended leave

Key Accomplishments:

Maintained software procurement practices and license compliance practices according to set company policies and industry standards

Reduced client's legal risk exposure by improving Software Asset Management & Vendor Management policies, IT Purchasing standards and IT Contracting standards

Improved decision support transparency mapping and integrating data from multiple sources involving cross departmental support and impact that resulted in saving the client $1.4 million dollars a year in previous spend patterns

October 2007 – August 2008 – PS'Soft – San Mateo, CA & Paris, France

Agile Software Product Owner / Manager

Key Accomplishments:

Part team championing Agile Scrum software development practice adoption

Improved IT Asset Management and IT Service Management software feature set further aligning to US market expectations

Implemented Scrum practices effectively working with French based development team

Championed software process improvements and features to align with ITIL standards

Created company's first Customer Advisory Committee to gain additional cross functional requirements to improve the product Service Management and Asset Management software solutions

May 2006 – September 2007 – PS'Soft – Long Beach, CA

Agile Project Manager – Business Analyst

Key Accomplishments:

Discovered key business process improvement opportunities for global manufacturer that lead to an annual $2.4 million reduction in software licensing expenses

Consistently empowered clients IT Business Process Improvement and Financial Transparency supporting Sarbanes-Oxley compliance

Improved Client Satisfaction through leveraging Scrum Framework increasing project transparency and reduced risk through adapting to evolving business needs and requirements

Decreased Software Implementation and Customization project durations by leveraging Scrum methodologies

Improved client satisfaction through created IT Business Process Consulting Service Bundles

Standardized cross functional process mapping and documentation

Standardized user training documentation

November 2004 – April 2006 – IDL Solutions – Washington, D.C.

Agile Project Manager – Business Analyst

Key Accomplishments:

Championed migration to Scrum methodology which lead to higher client satisfaction through faster software customization lease cycles and improved project transparency

Improved client's ability to process and track mission critical data with Service Management system

Improved client's personal information security standards leading to it passing an audit

Improved client's citizen action line call center to scale in time of national disaster and economic downturn affecting home ownership

Nurtured and empowered project team members to increase their technical, project management, client management and creative problem solving skills

January 2000 – October 2004 – Elements Group – New York, NY & Denver, CO

Agile Project Manager – Business Analyst – Co-Owner

Key Accomplishments:

Built IT business transformational process improvement and supporting software consulting company from start up to $2.7-million annual revenue in 4 years

Leveraged Waterfall and Agile Scrum project management methodologies to successfully blend with client organizations while consistently implementing COTS enterprise software solutions, leading cross functional process improvement, and customizing the software to meet the client's requirements

Effectively managed multiple large geographically dispersed projects as Lead Project Manager and Lead Business Analyst as Process Expert simultaneously.

Reduced Fortune 1000 level client's IT Asset Software License annual spending by over $2.7million by implementing robust Software License Management processes and tracking transparency

Improved client's IT Asset Management, vendor management, SLA management and contract life cycle monitoring with process improvements, contract management system implementation and staff training

Developed numerous Fortune 1000 / Government client User Training Programs that lead to new process and tool successful adoption.

Planned, directed, and coordinate Global Programs for Professional Services that incorporated interrelated complex high-risk projects. Key Responsible for Project deliverable, performance, time tracking and client billing ownership.

Lead Client Project Manager / Business Analyst performing SOW development, client requirements gathering, business process mapping / documentation, software analyst, software recommendations / justifications, data modeling / integrations / normalization / transformation, end user training documentation creations and class room and web-based training delivery

Developed client long-term IT Business Process Transformation roadmaps inclusive of new processes and supporting discovery, ITAM, ITSM, Software License Compliance, Contracts Management, Procurement Management and other enterprise systems.

July 1998 – November 1999 – Intact Technology – New York, NY

Project Manager – Business Analyst

Key Accomplishments:

Focused delivery management of IT Asset Management solutions for several global financial services companies.

Client Requirements Gathering, Process Documentation, End User Training Documentation, AssetCenter Implementation, Process Workflow Automation, Systems Data Integration, Management, and User Reporting

Coordinate project activities and deliverables across global team consisting of contractors from several vendors and client staff (New York, London and Tokyo).

May 1996 – July 1998 – MGM-Mirage Resorts – Las Vegas, NV

Project Manager – Business AnalystKey Accomplishments:

Defined and documented full range of IT Asset Management full life-cycle processes and systems integrations.

Gained C-level support for project, IT Software Costs and Additional employee Costs showing return on investment

Rolled out processes and IT Asset Management system across the enterprise.

Mentored new team members in ITAM discipline.

Published

“Internal Strategic Alliances”, Dec 2001 Contract Manager Magazine published by the National Contract Managers Association – Focused on the critical need to build data and business relationships between enterprise departments to enable the highest IT Service and Asset Management efficiency, data accuracy and financial control.

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