QUALIFICATIONS:

Trained and experienced in a variety of legal subject matter

Highly efficient, organized, dependable, punctual, and precise

Tech-oriented and able to learn new programs quickly; Skilled at teaching new programs to others

Legal research experience using LoisLaw and WestLaw Next; Online filing experience

Excellent client-relations skills and strong oral and written communication skills

Able to work independently on self-directed assignments, or as a dependable team player

Flexible and responsive to evolving firm demands

EDUCATION:

Certificate of Paralegal Studies - IBMC College Fort Collins, CO, (2016) GPA: 4.0

Bachelor of Psychology - University of Wisconsin – Stevens Point, (2007) GPA: 3.6

EXPERIENCE:

Office of the State Public Defender, Larimer County Public Defender Office – Investigative Intern (2016)

Worked under Lead Investigator supervision to perform investigative work for attorneys

Reviewed discovery material and compiled notes for attorneys and clients

Met with clients at Larimer County Detention Center to complete discovery review

Performed records requests and research to locate information for attorneys

Developed an understanding of Case Management Database and other relevant software

Communicated with attorneys and investigators to effectively manage task load

Verizon Wireless – Operations Specialist (2010-2016)

Developed and implemented action plans for store inventory control and employee training

Provided personal assistance and service to clients in need of specialized solutions

Completed detailed account research to prevent and address fraud and employee misconduct

Created, organized, and interpreted service agreements between clients and the company

Earned excellent customer satisfaction ratings (NPS scores consistently in top 95%)

Offered advanced technical support and problem solving in a fast-paced environment

Prioritized and triaged multiple tasks with close attention to detail and timing

IRIS Self-Managed Care (State of WI)/Donald Zivney – Personal Assistant and Caregiver (2007-2010)

Provided personal assistance for daily activities in home, public, and vocational settings

Acted as personal advocate in legal proceedings involving Mr. Zivney’s past care experience

Coordinated schedules and shifts for Mr. Zivney and the members of his care staff to ensure constant care availability and quality

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