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Sales Customer Service

Location:
Elverson, PA, 19520
Posted:
July 21, 2016

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Resume:

John McClaskey

** ***** ***** ****, ******** PA *9520

484-***-**** acvs19@r.postjobfree.com

Objective : To utilize my innate social intelligence abilities as well as my professional knowledge from my roles in the workforce to become a strong contributor to your organization.

Educational Background

05/14 West Chester University of Pennsylvania- West Chester, PA

Bachelor of Science in Marketing

Minor in Business Geographic Information Systems

Professional Experience

9/15 – 7/16 Azer Scientific – Morgantown, PA

Account Manager

Present and sell company products and services to assigned accounts

Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made

Work closely with account representatives to identify leads and new opportunities

Follow up on new leads and referrals resulting from field activity

Prepare presentations, proposals, and sales contracts

Develop and maintain sales materials and current product knowledge

Establish and maintain mutually beneficial relationships with account representatives

Prepare a variety of status reports, including pre-call plans and reporting through Sales Force

Communicate new product and service opportunities, special developments, information, or feedback gathered from account reps to appropriate company staff

Coordinate company staff to accomplish the work required to close sales

Work with marketing to develop and implement special sales activities to reduce stock

Participate in marketing events such as seminars, trade shows, and telemarketing events

Manage accounts with worth an upwards of $1.8 million in sales annually

10/14-9/15 DNB First N.A. – Chester Springs, PA

Personal Banker

Oversaw loan application process to closing

Navigated fluently through all client interactions

Developed and nurtured client relationship through rapport building

Managed calling lists for prospecting

Opened, closed, and maintained banking accounts

Assisted clients with IRA, CD, and Bond payouts

Redeployed efforts daily behind the teller line

Communicated needs of financial institution to settlement organizations and clients

Coordinated settlement and closing interactions

Recorded $225k in loans within the first two months of employment

Earned a B grade in a professional development class via ABA

03/13-7/14 Sila Heating and Air Conditioning- King of Prussia, PA

Sales and Marketing Intern

Generated reports to track closing percentages, lead generators, etc

Maintained a conversion rate of 50%, bringing in revenues of $120k+

Assisted in revamp of Google Adwords & Analytics account; growing impressions by 200% while decreasing cost by 53%

Developed relationships and manage service plan accounts; qualify customers and set leads for consultants; initiate warranty of newly installed units

Increased online presence through SEO and social media utilization

Exceeded all goals on a consistent basis

Handled outbound customer service and sales calls

Calculated measurement of heat load for homes looking for heating or cooling solutions

Retained prior leads through calling after appointments

Worked as the apprentice of owner of company/senior outside sales rep

Navigated fluently through face to face customer interactions

Managed pipeline and AR in outside sales

Communicated with township officials and contractors

Oversaw installation of air conditioning equipment

Represented company at community, and regional events

05/11-09/11 Eldredge Geothermal Solutions- West Chester, PA

Sales & Marketing Intern

Advertised company services to local residencies and agencies.

Organized meetings with contractors and customers.

Researched financing options.

Performed installation work as needed.

Other Employment History

11/11-Present Majestic Wine and Spirits LLC- Wayne, PA

Tasting Coordinator

Manage events to endorse and distribute products

Develop consumer awareness

Provide support in buyer decisions

09/05-05/13 Concord Pharmacy- Glen Mills, PA

Pharmacy Service Associate

Additional Expertise

Proficient in Microsoft Office Suite, Google Apps, and social networks

Developed and managed advertising campaign for non-profit organization: Central American Relief Effort

High Scores on Caliper test for sales aptitude *Will provide on request*



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