Olivia M. Moran

**** ***** ******, ***. *** t Briarwood, NY 11435

347-***-**** t acvs0h@r.postjobfree.com

Executive Sales Consultant

A Recognized Expert in the Art of Sales, Training and All Aspects of Customer Service

Growth-minded sales professional with proven record of catapulting businesses to the next level. Highly-motivated achiever who never stops until results are met and stores are profitable and operating at a high-level of success. A stickler for setting goals and objectives and managing sales and training efforts that meet desired outcomes. Persuasive communicator, focused on strengthening relationships and establishing trust with customers and businesses. Detailed strategist adept at identifying challenges and developing prompt and effective resolutions.

CORE COMPETENCIES

Sales and Marketing t Organizational Management t Business Strategy Development t

Customer Relations t Leadership t Program Management t Team Management t Communications t

Administrative Leadership t Performance Management t Team Building t Revenue Generation t Instructional Training t Conflict Resolution t Cold-Calling t Inventory Control t Accounting t

Problem Solving t Operational Reports t Microsoft Office Suite t C++ t Java

EXPERIENCES AND ACHIEVEMENTS

VERIZON WIRELESS, New York, NY 2006 – Present

The company is the largest wireless telecommunications provider in the United States.

Sales Consultant 2008 – Present

Manage and supervise team of 12 sales consultants, providing training and leadership that allows the store to exceed key performance goals. Generate multiple business deals, increasing sales in the mobile broadband division and advancing individual sales through cold-calling and referrals. Introduce monthly physical inventory reviews that reduces product losses. Provide top-tier customer service, handling all escalated cases and managing customer accounts to offer a resolution and positive experience.

tDoubled monthly sales quota by 50%

tIncreased mobile broadband business by 10% year-over-year

tImproved Net Promoter Score (NPS) by resolving customer issues quickly and competently

Inventory Control Specialist 2007 –2008

Drove sales and exceeded store quotas by training sales team on how to close the deal. Developed operating processes by assisting with managerial duties that elevated store efficiency. Trained inventory control specialists that now manage level-one stores. Managed all compliance issues and regulated inventory levels, while providing operational and inventory support to multiple stores within the New York Metro Region.

tIncreased inventory audit numbers to 90% and higher, reducing loss prevention.

tAchieved 95% and higher on merchandising audits, ensuring compliance on all levels

Customer Service Representative 2006 –2007

Delivered high-quality customer service by managing accounts, billing inquiries, technical questions and plan changes. Handled escalated customer concerns, settling them with a high-level of customer satisfaction. Reconciled daily, weekly and monthly sales reports to maintain compliance. Reduced inventory errors by accurately tracking equipment and accessory orders. Managed store operations, including supply requisition and discrepancy log.

tNamed “Top Customer Care Representative in New York”

tEarned 90% or above on store audits and a 100% perfect score on inventory audits

JP Morgan Chase, New York, NY 2005-2006

Multinational banking and financial services holding company.

Sales/Customer Service Associate

Developed relationships with customers, referring them to numerous financial products that could benefit their particular situation. Provided exceptional service and developed action plans for customers with additional profit potential. Worked with business partners, creating proposals for new and existing customers.

tSuccessfully supervised team of 8 tellers and managed day-to-day operations

tMade recommendations to high-level officials to improve sales and training techniques

EDUCATION

Bachelor of Arts, Accounting, Queens College, Queens, NY, 2017 (expected graduation date)

Associate of Science Degree, Accounting, Nassau Community College, Garden City, NY, 2013

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