Sherine Botros

coordinator office of hskp and supervisor, Customer Service Specialist

Lavergne, IL

acvqvc@r.postjobfree.com - 615-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Lead Supervisor and assisst manager of housekeeping hayatt place down town nashville - Nashville, TN - February 2016 to Present supervisor ll assisstant director of housekeeping

double tree by hilton - Nashville, TN - September 2015 to Present Office Coordinator of Hskp, supervisor, trainer supervisor Omni Hotels - TN - December 2013 to Present

Responsibilities

open house. follow ing the opera system . communication skills with all deptment . inspection for vip.show rooms . shadow promramme in other department. communication with other department od front desk and ideal service ond room contrller. Responsible for triaining new crew of supervisor or room attendance with followinf system of trianing.

Accomplishments

I love my job and I used to soliving a lot of problem with housekeeping and supporting other department . following every details in our system to be more professional and more positive. Skills Used

communication skills .computer skils .typing .solving problems. open the house customer service / cashier

Cricket Wireless - Nashville, TN - June 2013 to November 2013 Responsibilities

Reciving all kinds of money.

Enrolment Officer / Account Department

AUSTRALIAN INTERNATIONAL SCHOOL - Dubai - 2006 to 2010 KEY STRENGTHS & ATTRIBUTES

Key Responsibilities:-

• Handle parent enrolment inquiries and provide information on the enrolment process.

• Conduct interviews with students and parents and explain the enrolment procedures.

• Facilitate translation of Arabic between parents and non Arabic speaking staff.

• Confirm biking for student assessment.

• Provide the feedback for parents on student acceptance.

• Organize the appointment for completion of enrolment process.

• Complete all the necessary documentation for student enrolment.

• Liaise with the senior administration and teaching staff in relation to feedback from interviews student assessment results and final student enrolment numbers.

• Deliver all relevant documentation to the Arabic secretary and organize follow up.

• Generate student files and enter details on school data base.

• Setup student financial accounts and receive student fees.

• Translate the meeting between teachers and parents and helping to solving any problems.

• Assessment in Arabic Language for ELC & PREP.

enrollment office Registrar & Asst. Admin. & Student Consular Wesgreen International School - Dubai - 2007 to 2009 Responsible for the registration department & meeting the parents to help them to solve the problem with the student.

Registration for the New Admission -

• WESGREEN INTERNATIONAL SCHOOL, SHARJAH -UAE

Enrolment Officer/Assistant P.R.O

Registrar &Arabic Secretary Position, Assistant for P.R.O (workers Affairs) Department Key Responsibilities:-

• Arabic Secretary Duties.

• Communicates with parents.

• Provides parents with registration procedures.

• Arrange date and time for interview/evaluation.

• Communicate result to parents.

• Complete all registration forms in full.

• Collect all documents listed.

• Deliver all documents to Arabic secretary.

• Inform class teacher and principal of new admission.

• Place all data concerning the new student in the school system. ECG- ( Engineering Consultant Group)

Discovery Gardens project-

Secretary & Assist. Doc. Controller for General manager and receive all documents and distribute it. Preparation of day-to-day letters / correspondences / documents on scheduled time with good presentation to all concern.

Typing all kind of letter & Asst. of Document controller. Prepare all kinds of logs according to all kind of prepare and transmittals. International city Phase 1- CBD- Dubai -

Secretary and Asst. Document controller to General Manager Perform secretarial activity including typing, filling and copying; Assist in Document controller activities, directly responsible for the handling of in-coming and out-going correspondence

Prepare all kinds of logs according to all kind of prepare and transmittals. Preparation of day-to-day letters / correspondences / documents on scheduled time with good presentation to all concern.

Responsible to maintain all the correspondence (incoming & outgoing) documents in the computer, keeping track of documents and correct distribution of documents to relevant staff. Preparation of various types of reports such Weekly, Monthly, Inspection reports,

(Assistant HR Dept ) Maintaining all Staff & Workers Personal records, Medical record and Annual vacation. Prepare the Attendance sheet for all the workers

Executive Secretary- Reservation Department

Flash Tours - 2003 to 2004

Secretary to Manager Perform secretarial activities including typing, filing and copying; Assist in document control activities, directly responsible for the handling of in-coming and out-going correspondence. I receive all the kind of reservation -by phone -by fax -by internet. And make all the reservation process. And handle the good time for reservation.

Preparation of day-to-day letters / correspondences / documents on scheduled time with good presentation to all concern.

Responsible to maintain all the correspondence (incoming & outgoing) documents in the computer, keeping track of documents and correct distribution of documents to relevant staff. Sales and Marketing Manager

Nile Host Hotel - 2001 to 2003

Performing Supervision activities and Front office tasks Training in Reservations department

Training in Sales and Marketing department

Training in Maximizing Front desk and Reservations revenue - sale and up selling Secretary

Golf Solimina - 1999 to 2001

Taking care of all secretarial works and helping Managing Director. Preparing wages for workers, reports and taking care of Administrative works and maintaining all types of documents. PERSONAL SKILLS:

Enjoy working in a busy, challenging work environment. Completing the tasks at the scheduled time with a good presentation. Epitomize office Secretarial works and can handle any type office activities with the permission of my superior.

Friendly in nature and well versed in hospitality to take care of internal and external customers and client, having excellent telephone manners. In-depth involving in the teamwork to achieve the target and can take any amount of work pressure.

EDUCATION

Bachelor of commerce

Cairo university fff

SKILLS

typing.computer skills word excel and outlook

ADDITIONAL INFORMATION

COMPUTER SKILLS:

Extensive knowledge in MSWord, Power Point, Outlook Express and Excel. Customer services experience.

Typing speed.

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