ALANNA JANES

** ****** ******, *******, ******* M1R 4A3

Res: 416-***-**** Cell: 416-***-**** Email: acvq39@r.postjobfree.com

SUMMARY

Over five years of employment experience in Office Administration, Reception and Customer Service acquired within the office, retail and health care sectors combined with post-secondary education in business and client management. Skilled in managing busy multiline telephone systems, processing orders, coordinating meetings, acting as a resource to other staff members. Proven ability to contribute to the creation and maintenance of a cohesive team environment with a strong focus on delivering outstanding work performance in terms of sales, customer service and operational efficiency.

A high energy, creative, proactive and resourceful team player with a sharp, polished and professional demeanor together with superior organizational skills. Accountable and reliable with a hands-on approach to generating results using effective prioritizing, multi-tasking, and problem solving skills with keen attention to detail, and a high level of discretion and confidentiality. Outstanding ability to work with internal/external personnel at all levels, keep current with business initiatives, and support critical business success factors.

EMPLOYMENT EXPERIENCE

TITANIUM EXCLUSIVE, Toronto, ON Aug2014- Present

Event Coordinator/ Customer Service / Admin

Greeted customers upon arriving at the head office and helped with sales, sales inquiries, returns and warranty claims for defective products and processed payments accordingly via cash, credit and debit

Set up trade show exhibits for our products in Canada and the U.S. which included but not limited to:

- making payments of booth rentals and electricity

-Obtaining Certificates of Insurance for certain shows

-Calling various shipping companies to find the best rate and set up pickup dates to ship pallets of our product to and from shows across Canada and the U.S.

-Creating Custom Forms, E-manifest’s and entry requests to ensure our product could cross the border

-Building relationships with both event coordinators and account executives.

Arranged flights, car rentals and hotel accommodations for sales representatives of the company when travelling out of town

Answered a multiline telephone system, relayed messages, photocopied/faxed documents correspondingly

Sent parcels for customers purchases by virtue of Canpar daily, scheduling pickup times and drop off locations as well as presenting a manifest to our accountant and Canpar rep at days end

EVOKE SALON, Toronto, ON Dec 2010 - Jan 2014

Office Assistant/Colour Technician

Delivered outstanding customer service while contributing to operational efficiency by providing effective and efficient administrative and clerical services in a fast-paced, high volume environment

Functioned as the backup Receptionist; screening and relaying phone calls, recording messages and scheduling/confirming customer appointments while managing a busy multiline telephone system in a courteous and professional manner

Scheduled, confirmed and updated customer information, including schedule details, using the computer system often operating the phone and computer systems simultaneously

Greeted customers and serviced their hair and beauty needs with appropriate hair regimens and treatments using state-of-the-art techniques

Set up workstations and treatment room with necessary products, equipment and supplies

Used consultative, upselling and cross selling techniques as appropriate to educate customers on proper hair care and promote the sales of products

Generated a high volume of repeat business by developing long-term customer relationships, pre-booking appointments, and functioning productively as a collaborative team member to provide customers with a rewarding and enjoyable experience

Processed sales transactions involving cash, credit cards and debit cards with speed and accuracy while being attentive to customer needs

Conducted weekly inventory counts and provided management with feedback to facilitate product replenishment in order to meet customer/sales demands

Contributed to increased productivity by training and mentoring three new assistants in accordance with company policies and guidelines

Completed continuing education and training to stay up to date with new trends and techniques

HARMONY PLACE SUPPORT SERVICES Toronto, ON Jun 2005 - Sep 2005 & Jan 2006 - May 2006

Caregiver Assistant

Encouraged social interactions and helped to reinforce a sense of community and overall well-being among clients by planning and organizing group activities and functions such as social activities, games and field trips

Accompanied clients and provided them with general assistance during trips and other activities

Recorded all client needs/ accomplishments in daily log provided by their housing staff

Organized fundraising activities to generate revenue in support of the organization

ORIGINALS RESTAURANT, Toronto, ON Sep 2006 - Dec 2006

Hostess/Server

Welcomed, seated and served customers; accepted and processed customer orders and served food and beverages to meet their satisfaction

Provided outstanding service to customers of all age groups and ethno-cultural backgrounds

Scheduled and organized large group functions in the restaurant coordinating with various internal/external personnel to ensure a high level of operational efficiency

Entertained/supervised children’s birthday parties, ensuring their safety and enjoyment of the activities; handled cash payment for tokens and also maintained party room in a tidy and well organized manner

LOBLAW, Toronto, ON 2006 – 2010

Customer Service Representative/Deli Clerk

Created a warm and welcoming shopping environment for customers while working supportively as part of a customer-focused team

Assisted and served customers in a timely, courteous and friendly manner; suggested additional items and offered samples of weekly promotional items to increase store sales

Accepted and processed orders for party trays; prepared trays and maintained deli machines

Undertook managerial responsibilities temporarily during the absence of the Manager

Created attractive holiday and seasonal displays in accordance with the merchandising program and also arranged and stocked department displays

Conducted price checks for cashiers and service clerks; recorded inventory levels and ordered and shelved weekly sale items for customers

Complimented by Management for being a fast and efficient worker, requiring little supervision

INTERNATIONAL CHIMNEY, Toronto, ON Mar 2008 - Jun 2008

Administrative Assistant

Coordinated and managed administrative services while providing excellent support to the staff; greeted visitors and ensured efficient and prompt internal and external communication

Sorted and distributed incoming mail to staff and also organized outgoing mail and courier service as required

Scheduled events for customers and notified staff ahead of time to facilitate efficiency

Operated various office machines such as computers, photocopiers, and fax machines to prepare, reproduce and transmit documents; also maintained an up-to-date filing system

EDUCATION & TRAINING

MARCA COLLEGE, Toronto, ON Jan 2010 - Oct 2010

Hairstyling

Acquired knowledge of business and the skills necessary for client management as well as the latest techniques in coloring and styling

WEXFORD C.I., Toronto, ON Sep 2001- Jun 2005

Grade 12 Education

Completed Performing Arts and English

Acquired skills in delivering presentations, teamwork and communicating effectively with an audience

COMPUTER SKILLS

MS Office (Excel, PowerPoint, Word), as well as Internet research and communication tools

COMMUNITY-BASED EXPERIENCE/VOLUNTEER

Oliver House, Caledon, ON, Feb 2011 - Present

Harmony Place Support Services Toronto, ON, 2004 - Present

Marca College Student Council, Toronto, ON, May 2010 - Oct 2010

Manhattan Public School, Toronto, ON,

Sep 2001 - Jun 2005

INTERESTS

Traveling, reading, music, sports, theatre arts, and continuous learning

Contact this candidate