ELIZABETH PARMLEY

**** **** **** **. *******, TX. 77080

E-mail: acvoqb@r.postjobfree.com

713-***-****

Office support/Customer Service

SUMMARY

For the past two years, (after a long career in Dental Laboratory Technology) I have been exploring a new career path in office support and customer service. My organizational abilities and basic office skills can be utilized to keep your business operating efficiently. My strengths include being reliable, hardworking and trustworthy. I am always open to learning new skills.

SKILLS

*Fluent in English-excellent Grammar *Excellent phone etiquette/ customer service

*Organized and detail oriented *Microsoft Word and Excel Basics

WORK EXPERIENCE

The Gardens at Spring Shadows, 55+Senior Living

Resident Services Assistant /Concierge

Contact: Cheryl Baxter Regional Supervisor 214- 477-3990 04/2015-05/2016

Front Desk duties:

Answer phone, 8a.m.-5:00p.m., re-direct calls and take messages, forward messages via email, as necessary. *Process all work orders as called in, call maintenance for emergencies. *Update Emergency Contact Binder. *Answer calls from outdoor call box, and monitor visitors as they enter the property, maintain sign in sheet *Make Phone # changes for call box, as needed. *Make 911 calls, as needed for residents and if transported to hospital, call the family, under direction of GM. *Greet and assist all residents, guests, vendors, contractors and job applicants entering front office. * Receive rent payments, *Change gate FOB batteries, program FOB’s, process sale of {extra) gate FOB's for residents: *Schedule Carpet and Duct cleanings *Update Numerical and Alphabetical Monthly Resident phone listings, print and staple, prepare for distribution. *Assist Marketing staff with making folders and with mail-outs/stamping envelopes. *Receive UPS deliveries. *Make copies and send faxes for residents.

DestinationXL (Willowbrook) Men’s Big and Tall Apparel 01/14/14-03/14/15

Guest Services Associate,

Contact: Mr.Marty DeLeon Assistant Mgr. 832-***-****

Cash Wrap (POS), Keep Sales floor organized, Assist Stockroom Mgr. Assist Sales Associates, place internet orders, process &package orders for shipment via UPS

Personal Assistant for M.Wolfe, (Mom) Finances 08/2013-Present

Dental Designs and Services – Missouri City, TX Lab Tech 06/2009-01/2013

Alpha Dental Ceramics – Houston, TX Lab Tech 09/2008-06/2009

Gemini Dental Lab – Houston, TX Lab Tech 07/2005-09/2008

Champions Crown and Bridge Dental Laboratory-Houston, TX 04/1991-05/2005

Laboratory Technician, Ceramist**All ceramic restorations and porcelain to metal

EDUCATION and Training

*Beginning MS Word and Excel on LYNDA.com

*Employment Certification Program at MAM, Houston, Texas

*Texas State Technical Institute – Waco, Texas – Dental Technology Program

*Asami Tanaka Course, Chicago, Illinois *Recent instruction in IPS e.Max Press

COMMUNITY INVOLVEMENT

*Spring Shadows Civic Association – Social Committee and Event Planning

*Hurricane Katrina Evacuation – Sign-in Process at George R. Brown Convention Center

*Harris County Election Clerk

*Toyota Texas Bass Classic Conroe, Texas 2012 &2013 Volunteer Services

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