JIMMY SPENCER

**** ******** *****

Columbus, Georgia 31909

706-***-**** Cell

706-***-**** Home

acvooh@r.postjobfree.com

SKILLS

Proficient in personnel supervision, finance management, customer service, loan processing, office and records management, collections, furniture leasing, interviewing, promotions, office operation and employee engagement.

EMPLOYMENT HISTORY

2014-2015 Collection Specialist. USA Discounters dba USA Living.

Contributed to company success in past due accounts collection by reviewing open accounts for collection efforts. Made outbound collection calls in a professional manner while keeping and improving customers relations. Collected customers payments in accordance with payment due dates and provided timely follow-up on payment arrangements. Increased customers satisfaction by keeping a good rapport with them which played a great role in outside collection. Identified issues attributing to account delinquency and discussed with manager on how to resolve issues.

2007-2014 Sales Representative, Title Credit Finance.

Assisted in growing the branch business by selling loans, complimentary loan products both inside and outside sales for the office. Made outside calls and reported activities on each account to manager and if had personal contact with customers would put them on the phone with manager. Made inside collection calls and adjusted past-due payment for slow paying customers as appropriate and made written descriptions and appraising the value of security of collateral. In office helped to meet slow file percentage targets, delinquency reduction targets and loan volume growth targets.

2006-2007 Assistant Manager, American Finance.

Approved or disapproved loan applications in the absence of the branch manager. Completed daily operation reports, maintained a daily cash draw and made inside and outside collection on past due accounts via telephone and at resident. Attended bankruptcy creditor's meeting as required and maintained operational logs. Performed other duties as directed by store manager.

2004-2006. Branch Manager, A&A Finance, dba Quality Time

Responsible for the overall operation of the store. Control office expenses, processed loan and furniture applications, maintained daily cash draw and made daily bank deposit. Performed collection duties via telephone, at resident, and repossession.

EDUCATION. Bachelor of Science in Management

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