Tiffany C. Thompson **** Robin Lee Ct. Manassas Park, VA 20111
acvocn@r.postjobfree.com • Cellular 703-***-****
Summary
Multi-lingual professional with a background that spans over 20 years in the medical field as well as experience in administrative support, sales, management and customer service. Self-directed individual possessing skills to successfully problem solve, communicate and manage challenging workloads in fast-paced environments. Eager to improve the quality of customer care by prioritizing tasks, organizing projects and implementing professional practice principles. Able and willing to work flexible schedules including evenings, nights, weekends and holidays.
Administrative Skills
Typing 75 wpm, 10 key 7500 kpm
Computer Savvy
Knowledge of varied software systems, EPIC, MS Office
Filing, Faxing, Copying
Answer multiple phone lines, direct calls and communicate effectively and professionally with callers
Compose and prepare correspondence
Proven critical thinking, problem-solving and judgement skills
Scheduling appointments, obtaining referrals
Office Management, employee supervision and delegation of duties
Communication Skills
Spanish - speak with proficiency, read and write with basic competence
French - speak read and write with proficiency
Education
California State University San Bernardino, San Bernardino, CA 1995
Bachelor of Arts, French
Northern Virginia Community College, Annandale, VA 2002
Associate of Applied Science, Nursing
University of California Riverside, Extension 2007
Certificate, Forensic Nursing
Licenses and Certifications
State License, Registered Nurse, Virginia/Multi-State 2002. # 000******* Expires 11/30/16
Basic Life Support - CPR & AED, American Heart Association, Expires 11/2016
Neonatal Resuscitation, NRP, American Association of Pediatrics/AHA, Expires 6/2016
Workers’ Compensation Case Manager, Maryland AC-WCCM 000886 Expired 11/28/11
Forensic Nursing Certificate, University of California Riverside - Extension, Riverside, California (online), 2007.
Tiffany C. Thompson
Professional Experience
Nursing
Inova Fair Oaks Hospital – Labor and Delivery 4/2012 – 2/2016
Registered Nurse – Charge and Staff Nurse
Charge Nurse, night shift, responsible for delegating responsibilities to a staff of nurses, surgical assists, scrub technicians and unit secretaries. Directed flow of patients through triage area, labor hall and operating rooms.
• Effectively communicated with physicians, staff and other departments to facilitate optimum patient care throughout the stay on Labor and Delivery and during the transfer to other departments.
• Performed duties of staff nursing including thorough health history and physical assessment, medication administration and proper documentation in EPIC of patient treatment records for healthy and high-risk pre and postnatal patients and newborns.
• Perform IV starts and administer IV infusions
• Care of high risk patients including gestational hypertension, pre-eclampsia, diabetic, HIV, and other conditions complicating pregnancy.
• Provided compassionate care of patients with intrauterine fetal demise
• Interpret fetal monitor tracings
Fairfax Nursing Center – Admissions Department, Fairfax, VA 4/2011 to 6/2012
Registered Nurse – Admissions Nurse
• Review medical records of patients from hospitals, skilled care facilities, hospice and home to ensure they meet the appropriate level of care for Fairfax Nursing Center
• Communicate with Case Managers, Social Workers and other patient representatives to facilitate admission to nursing facility for skilled care, long term care and respite care.
• Check Medicare/Medicaid and private insurance coverage
• Provide tours of Fairfax Nursing Center and information to patients, families and visitors
Inova Fairfax Hospital - OB/GYN Surgical Clinic, Falls Church, VA 11/2006 to 12/2008
Registered Nurse - Scheduler/Case Manager/Charge and Staff Nurse
Coordinated care of perinatal and gynecologic patients in outpatient clinic that serves the low-income community in Fairfax County.
• Scheduled and educated patients for all obstetric ultrasounds, labor inductions and cesarean sections.
• Facilitated referral system for patients in need of non-OB/GYN medical services.
• As charge nurse directed flow of 75-120 patients daily, supervised nursing, support and technical staff.
• Completed training and verification of staff competencies in performing Accucheks and proper equipment use and care.
• Triaged OB/GYN and surgical patients, obtain vital signs, place/prep patients in rooms
• Provided education and counseling for pre and post-surgery, prenatal wellness, newborn care, sexually transmitted infections and follow up on pap smears.
• Trained as Super user for USA Scheduling Program.
Inova Fairfax Hospital, Labor and Delivery, Falls Church, VA 5/2002 to 4/2006
Registered Nurse - Charge and Staff
Charge Nurse, night shift, responsible for delegating responsibilities to a staff of nurses, surgical assists, scrub technicians and unit secretaries. Directed flow of patients through nine bed triage area, 22 bed labor hall and three operating rooms.
Tiffany C. Thompson
• Duties as listed under Inova Fair Oaks Hospital, Labor and Delivery
• Performed chart reviews for proper documentation
• Member of Labor Delivery and Recovery Comprehensive Committee
• Member of Peer Review Committee
Other Professional Experience
United States Census Bureau, Department of Commerce. Manassas, VA 4/2010 to 8/2010
Non Response Follow Up Clerk/ Crew Leader Trained
• Performed assigned tasks in the operations control system. Data entry.
• Tracked and shipped census forms for processing at the US Census Bureau’s National Processing Center
• Performed reviews of Enumerator Questionnaires for accuracy and completion
Maid to Clean, Alexandria, VA 3/2009 to 10/2009
Office Manager
• Responsible for managing office duties and supervising staff of residential and commercial cleaning business
• Facilitate scheduling of cleanings for over 500 clients.
• Delegate daily schedules to Spanish-speaking staff of 40
• Market services to potential clients and retain clientele with thorough and consistent follow up on services rendered
• Utilize multiple software programs including Word, Excel and Service CEO
• Maintain communication with all cleaning teams throughout the day to problem solve on-the-fly, allocate changing assignments and overall provide excellent customer service
• Reconcile daily detailed financial charges and payments.
• Keyholder, alarm code keeper
Gartenhaus, Bethesda, MD (Greenbelt, MD Location) 11/09 to 2/10 & 11/10 to 2/11
Seasonal Sales
Provide excellent customer service to patrons seeking to purchase fur garments
Provide information on cleaning, storage, alterations and upkeep of fur garments
Facilitate credit application process
Perform sales transactions with cash and credit cards
Keyholder and alarm code keeper to store with high end merchandise inventory