JOHN TRIOLO

* *** **, ********** *****, NY ***** H: 914-***-**** C: 917-***-**** acvobc@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly proactive & dedicated Food & Beverage management professional with 25+ years of

experience seeks employment as Senior Catering Executive with Renaissance in Phoenix, Arizona. Credible work ethic and focused restaurant/catering knowledge will provide creative solutions that will drive maximum profitability. Some strengths include general operations management, special events,

recruitment, maximum employee productivity, guest interaction, managing labor costs and vendor

negotiation.

SKILLS

Exceptional interpersonal communication Client account management

Effective leader Employee scheduling

Budget development, P&L Project management

Staff training/development Efficient multi-tasker

Product development Deadline oriented

Guest/Employee Conflict resolution Consistently meet or exceed goals

Customer service-oriented Work Under Pressure

Organized F&B Control

WORK HISTORY

Director of Catering, 08/1986 to 11/2015

World Yacht, Inc. – 81 North River Piers, New York, NY

2011 to 2015 Director of Catering: consistently met and achieved sales goals > 3 million+

annually, effectively managed & incentivized sales staff, created banquet menus, developed new

accounts & cultivated repeat business.

1992 to 2011 Banquet Sales Manager & Assistant Director of Catering: responsible for

creating & managing new accounts, booking events, contract negotiating, detailing, servicing,

billing, managing receivables & ensuring guest satisfaction.

Top sales producer for 13 consecutive years (averaged annual sales $1.3 to $1.5 million).

Established over 30+ repeat accounts.

1986 to 1992 Banquet Services Director: created Banquet Services department,

implemented policies & procedures. Hired trained & successfully supervised department.

Room Service Manager, 09/1985 to 07/1986

Ritz Carlton Cental Park South – New York, NY

Selectively interviewed, hired, trained & supervised staff.

Interacted positively with customers & promoted hotel facilities & services. Encouraged feedback

from customers to address areas of improvement. Implemented a VIP service program.

Promoted a positive working environment & insuring customer satisfaction of overall service.

Recognize & formally acknowledge outstanding staff performance to boost department morale &

productivity.

Led & directed team members on effective methods of service, operations & procedures

General Manager, 03/1985 to 08/1985

Christini's Restaurant – Orlando, FL

Led and directed team members on effective methods, operations and procedures.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Developed, implemented and managed business plans to promote profitable food and beverage

sales.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved

parties.

Purchased adequate quantities of necessary restaurant items, including food, beverages,

equipment and supplies.

Met, greeted and encouraged feedback from customers and used feedback to implement positive

changes within the restaurant.

Responsible for restaurant's sanitary conditions while maintaining safe & satisfactory standards

Room Service Manager, 04/1983 to 03/1985

Hilton at Walt Disney Village – Orlando, FL

Responsible for opening Room Service department of brand new hotel

Hired & trained over 30+ staff for department

Implemented innovative programs to increase employee loyalty & reduce staff turnover

Worked directly with Chef, Banquet Sales, Steward & Front Office o achieve overall customer

satisfaction

Trained, coached and mentored staff to ensure smooth adoption of new programs

Reinforced & maintained staff's excellent customer service skills & hotel's axiom "Priority 1, Guest

Satisfaction"

Created & implemented new menus for guest's in-room dining services

Assistant Club Manager, Assistant Room Service Manager, F&B Management

Trainee, 08/1980 to 04/1983

New York Hilton at Rockefeller Center – Lake Buena Vista, FL

Completed & received extensive training certificate for hotel food & beverage management

program.

Managed hotel's exclusive night club.

Assisted Room Service department's manager in running an effective & profitable 2200 room

hotel.

Food & Beverage Control, menu abstracts, profit/loss statistics, revenue and labor forecasting in

all departments.

Headwaiter, Bartender & Assistant Manager, 10/1977 to 08/1980

Dominick's Restaurant – Bronx, NY

Oversee customer service & daily operations, opened & closed restaurant, managed bar service,

created & nurtured customer relations.

EDUCATION

Associate of Applied Science: Hotel & Restaurant Management, 1980

Westchester Community College - Valhalla, NY

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