Malaika Wolde

p.o box ***** dunwoody, Ga *****.

acvo2i@r.postjobfree.com. p-404-***-****

Qualification Summary

Customer service professional with an exceptional experience working in fast

paced environments demanding strong organizational, technical and interpersonal

skills. Ethical, trustworthy, discrete and committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Detail oriented and

resourceful in completing projects, able to maintain good relationship with co-workers.

Capabilities include.

Customer service and relationship - Accounts payable/Receiving

-Telephone reception

Word processing and Typing -Filing and Data archiving -Problem

solving

Computer operations -Office equipment operation. -Foreign

languages

Experience in hospitality industry

Core strength

Strong organizational skills

Strong client relations

Courteous demeanor

Cash management

Customer service

Energetic work attitude

Problem solver

MS-windows proficient

Certified phlebotomist in healthcare field and lab works.

Experience highlight

Administrative support.

Performed administrative and office work in relation to coordinating and

managing parking needs for private events, restaurants and hotels.

Created brochures, schedules and presentation while working as a private

foreign language tutor including french and Amharic.

Assisted with general accounting functions, maintained journals and handled A/P

and A/R. Investigated and resolved customer problems in a gas station while

working as an assistant manager.

Customer service and reception.

Greeted incoming hotel guests as a supervisor and private event coordinator

during check in. Assisted guests with work effectively in a fast paced

environment while preserving strict confidentiality.

Orchestrated special events and reservations for parking needs and provided

exemplary service to all customers.Knowledge of all foreign cars and

domestic vehicles management when it comes to parking, security and

manoeuvour was achieved.

Greeted and welcomed all clients that come to a gas station to buy gas

station items and always asked for id and verification for alcohol and

tobacco product buyers.

= Facilitated sales including suggested sales for a coca cola sponsored gas

station.Had to keep up with all coke products and make sure and promoted

constantly changing new products and achieve maximum sales.

Management and supervision.

Worked as valet and private event coordinator for a parking company.

Oversaw all parking operations including restaurants, private homes, hotels

etc.Got familiarized and know how to drive and know how new vehicles

worked including gasoline and hybrid and eco friendly cars.

Participated in staff recruitment, hiring, training and scheduling. Managed a

gas station

Performed as a manager of family owned cleaning company that takes and

executes work for boutique hotel sub contracts and residences. Superviced

and checked rooms before clients are given keys, team oriented and

performed and worked with team as needed. Purchased and stocked

products, hired, fired, made schedule, gave training etc.

Supervisor of Deans shell gas station.

Employment history.

Manager of bright clean . Atlanta, GA

supervisor of Deans shell.Atlanta, GA

Guest services, Twelve hotels and residences . Atlanta, Ga

Private event coordinator, American parking systems .Atlanta, Ga

Assistant manager, Texaco gas station. Dunwoody, Ga

Freelance translator and tutor . Atlanta, Ga. Private homes

Education and training.

Atlanta metropolitan college(2003-2006)

concentrated in liberal arts humanities.Associate degree

AT and T Ethiopia with Microsoft office.

*Certified phlebotomist from national healthcareer Association.

Introduction to computers and Ms Office.(updating new versions)

Alliance ethio -francaise .Certificate for french language.

-I have good knowledge of international affairs and current events worldwide.

-Actively working part time for a non profit organization, a community based

organization called Southern Ethiopian Developmental Organization.

-Secretary and personal assistant for the chairman of Southern Ehiopian Developmental

Organization.

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