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Customer Service Administrative Assistant

Location:
Pompano Beach, FL
Posted:
July 12, 2016

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Resume:

Alisha Lopez

Work experience

March ****-Present Modern Woodmen of America Coconut Creek, FL

Assistant/Recruiting

Review resumes and schedule interviews for the regional director.

Process all underwriting for life insurance applications.

Update all client information into the CRM system.

May 2015-February 2016 Business Financial Services Coral Springs, FL

Funding Analyst

Review asset statements for small business loans.

Pull commercial credit report and corporation status.

Completed 8-10 deals per day.

September 2013-April 2015 Digital Risk Lake Mary, FL

Loan Review Analyst

Accelerated training program to learn the mortgage industry in 6 months.

Review loan files that were sold to Freddie Mac.

Audit income, assets and liabilities for each borrower.

Input all data into the LUSY system and deliver to Freddie Mac.

May 2013- September 2013 Forest Lawn Funeral Home Pompano Beach, FL

Administrative Assistant

Assistant to funeral director with all needs and services.

Record messages and set appointments.

Process payments from clients.

November 2010- December 2011 McDonalds Orlando, FL

Senior Shift Manager

Responsible for overnight shift.

Complete all deposits and inventory daily.

Accountable for all customer complaints.

Education

2013 University of Central Florida Orlando, FL

Graduated with Bachelor’s Degree in Political Science; minor: Film

2011 Valencia Community College Orlando, FL

Graduated with Associate’s Degree in General Education.

Special Training

Proficient in MS Word, Excel, Outlook and PowerPoint. Knowledgeable in MS Access, Pro Tools and Final Cut Pro X. Management training and advanced customer service skills through classes given by previous employers.



Contact this candidate